Ratings based on 1,411 Verified Reviews

4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Syracuse, New York

The finest quality hotel and best customer service

Posted Apr 7, 2017
Pros: Best Customer Service in New York
Cons: Beds were a little firm.
Location: Everything in Soho, Chelsea, Tribecca and lower Manhattan within walking distance.
We have been going to New York twice a year for 30 years. We have stayed many fine 5 star rated hotels. The Trump Soho was an unexpected surprise. It simply was the finest guest services we have experienced in New York. The hotel is in a perfect location - within walking distance from all the best shopping and restaurants in Soho and a short walk to Chinatown, Little Italy, and for the slightly ambitious, Group Zero. The moment we checked in the bell staff, and front desk knew and remembered our names. Within five minutes of entering our beautiful room overlooking The Village the head housekeeper stopped by and asked if we needed any pillows, blankets, or toiletries. Room service food was some of the best we've ever had - although it did take a bit longer than we expected. The Food was worth the wait! The room rate was reasonable given the location, but the minibar and parking rates were a bit higher than we are used to paying. But if you believe that "you get what you pay for", the The Trump Soho is worth every penny. The Trump Soho is my new go-to hotel when visiting New York south of MidTown!
Comment from Hotel Management
Apr 7, 2017 by Justine, Hotel Management
Dear John, Thank you for choosing Trump SoHo and sharing your experience! We are so happy to hear that you've enjoyed your stay with us and that we have become your home away from home. We hope to see you again very soon! Trump SoHo Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Best service ever!

Posted Apr 3, 2017
Pros: The service and the view of the river and the skyline.
Can not remember the names of the doormen, but I lost my phone on my arrival and they were kind enough to help me find it. After finding my phone in a snowbank, one of them went into the kitchen and gave me a container of rice to leave my phone in. When it was time to change hotels, they drove me to the Ritz which did not have the same level of service that this hotel has. Also, the restaurant was amazing.
Comment from Hotel Management
Apr 5, 2017 by Justine, Hotel Management
Dear Melanie, We sincerely appreciate the very kind words, our Doormen are indeed amazing and we are so proud to have them! It is great to know that you had an enjoyable stay and hope to see you again very soon! Trump SoHo Management
3 out of 5
by A verified traveler from Kansas City, MO

Average hotel at an inflated price

Posted Mar 23, 2017
Pros: The hotel staff was very friendly and helpful. They quickly fixed our issues with the exception of the locked closet. The staff was great!
Cons: If we knew the amenities would not be available, we would have chosen a different hotel for that price. I believe their 5 star rating is deceiving.
Location: The location is great just a couple blocks from the Hudson river. Very close to little Italy, Chinatown, west side. Not a lot to do nearby. Go subway
We recently stayed here and had several issues during our stay. Upon arrival to our room my wife wanted to soak in the bath tub. She immediately found used Qtips on the vanity. Then when she was running her bath water, it was discovered that the drain plug was broken so the water was draining out as fast as we could fill it. We called room service and the fixed both of these issues. The next morning we were unpacking our suitcases and noticed the closet had a deadbolt lock on it. We asked about using the closet and were told that our room was actually owned by someone else privately and they had that closet locked. So were were not able to hang all of our clothing. Naturally, there was not an iron readily available to get the wrinkles out of our unhung clothing. You can call room service for an iron and board, but this is not very convenient. Just a few more inconveniences that were annoying to us: There is not a self serve ice machine available; Again you have to request that from room service and they will bring you an ice bucket. The "heated pool" level was closed which was understandable due to the season, but so was the bar/café that was also on that floor. Half way through our stay we were charged $65 for some M&M candies and sodas that we didn't use. Upon asking, they discovered that they had charged the wrong room and removed the charges. The refrigerator was just a "cooler" so we had to have a refrigerator brought into our room to keep drinks and food cold.
Comment from Hotel Management
Mar 27, 2017 by Justine, Hotel Management
Dear Eric, Thank you for your feedback. We are very sorry to hear that you were not completely satisfied on this visit. Your comments are well received and much appreciated as we are always striving to improve our product and services. Trump SoHo Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Delray Beach, Florida

Great hotel in SoHo

Posted Mar 7, 2017
I loved staying here. The staff is super attentive and professional. Amazing! Great location. Highly recommend it and will be back
Comment from Hotel Management
Mar 8, 2017 by Justine, Hotel Management
Dear Tita, Thank you for making Trump SoHo your home in New York City! We are glad to hear that you had another enjoyable stay and look forward to welcoming you back next time. Thank you very much for the great feedback! Trump SoHo Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2017
Hotel staff friendly and helpful. Room cleanliness was great. Modern and spacious especially for New York hotel. Will stay again.
Comment from Hotel Management
Mar 2, 2017 by Justine, Hotel Management
Thank you for sharing your feedback, it is much appreciated! We are delighted to know that you had an enjoyable visit and look forward to welcoming you back next time. Trump SoHo Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Iconic place

Posted Mar 1, 2017
Is one of the best hotels I ever stayed in my whole life. The staff is really polite they do whatever is on their hands to warranty 100% quality service, The rooms are big and it's almost like being in your home.
Comment from Hotel Management
Mar 2, 2017 by Justine, Hotel Management
Dear David, Thank you for staying with us and for sharing your experience. I will be sure to share your kind comments to the entire team who work hard every day to provide exceptional service to our valued guests such as yourself. We hope to see you again very soon! Trump SoHo Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 1, 2017
Service was great great view close to water! Great food!
Comment from Hotel Management
Mar 3, 2017 by Justine, Hotel Management
Thank you very much for sharing your feedback and photos of your visit, we sincerely appreciate it! I will be sure to share these with the entire team. We look forward to welcoming you back to Trump SoHo! Trump SoHo Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Mother/daughter trip to NYC

Posted Feb 27, 2017
Pros: The staff could not have been more helpful. The doormen, concierge, phone and check in staff were all excellent with anything I asked or needed.
Cons: Replace the expresso machines in the rooms with Keurigs for a normal cup of coffee. Thank goodness for the Starbucks across the street!
Location: Charley Bird restaurant and A...(spelling?) Lei are excellent places to eat within walking distance. Dominique Bakery also good place for breakfast.
Great 3 day trip with my 18 year old daughter to the Big Apple. Went shopping in SOHO, visited the MET, saw Lion King on Broadway, walked and shopped at Times Square, took a tour at the Tenement Museum, visited One World Tower with it's incredible view at sunset, visited the 9/11 Memorial and then more shopping. Plus, some delicious dining in between! Trump Soho was a great place to stay and has Subway stop nearby on Spring St which made it easy to get everywhere.
Comment from Hotel Management
Feb 27, 2017 by Justine, Hotel Management
We sincerely appreciate the great feedback! It is very rewarding to know when we have delivered excellent service. We are glad to hear that you and your daughter enjoyed your stay and we hope to welcome you back again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Selden , N.Y.

Posted Feb 14, 2017
Great room upgrade , reasonable rate for the included amenities
Comment from Hotel Management
Feb 15, 2017 by Justine, Hotel Management
Dear Tim, Thank you for choosing Trump SoHo and for sharing your feedback. We are delighted to hear that you had an enjoyable visit and especially loved our spacious rooms and its amenities. We hope to welcome you back again very soon! Trump SoHo Management
4 out of 5
Recommended
for Everyone
by A verified traveler from St Paul, MN

Luxury in the heart of Soho

Posted Feb 14, 2017
Pros: comfortable bed, beautiful view, attentive atf.
Cons: Choice of restaurants - there was only one and no option for breakfast other than room service.
Location: Shopping, sightseeing, a cab ride to great restaurants and the Blue Note jazz club.
We stayed at Trump Soho during Fashion Week 2017. The service was fantastic and very responsive. The spa was wonderfully relaxing. the suite we staying in faced the Empire State building - we left the drapes open to enjoy the view with all tonight. The restaurant options were light but very accommodating.
Comment from Hotel Management
Feb 15, 2017 by Justine, Hotel Management
Dear Laura, We sincerely appreciate your taking the time in sharing your feedback. Your comments are well received and much appreciated! It is great to know that you enjoyed your accommodation with amazing views as well as our efficient Staff. Looking forward to welcoming you back next time! Trump SoHo Management