Ratings based on 1,481 Verified Reviews

4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Posted Jul 24, 2017
Third time in the hotel, rooms getting a bit tired. Good door and reception staff. Location ideal for us. Bottom of shower door leaked a ton, had a lake after 2 showers...
Comment from Hotel Management
Jul 24, 2017 by Trump Soho Team, Hotel Management
Dear Valued Guest, Thank you for the feedback and for staying at Trump Soho! We are sorry for any inconveniences caused during you stay and we appreciate your comments. We hope to be able to welcome you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great view very comfy

Posted Jul 23, 2017
The entire stay was great, although the price is a little on the high side considering it includes nothing but the room. A bottle of water is $12. I recommend don't touch the minibar unless you got money.
Comment from Hotel Management
Jul 24, 2017 by Trump Soho Team, Hotel Management
Dear Valued Guest, We appreciate the feedbacks as these will help us improve. We thank you for staying at Trump Soho
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Luxurious Highrise In Soho NYC....Amazing View

Posted Jul 22, 2017
Stayed on37th floor or Trump Soho highrise hotel with the most gorgeous eastward view of south Manhattan.
Comment from Hotel Management
Jul 24, 2017 by Trump Soho Team, Hotel Management
Dear Fred, We are happy you enjoyed your stay as well as the view from your room. We thank you for staying at Trump Soho
1 out of 5
by A verified traveler from EARTH

VACATION IN HELL!!!... (don't go there please!!!.)

Posted Jul 21, 2017
Pros: NOTHING AT ALL!!!... I WILL NEVER GO BACK TO THIS HOTEL..., NOR RECOMMEND IT!!!..
Cons: Their silly policies of what to do in case a reservations has not been paid by the companies they try to sell their hotel...
Location: Bad location, in front of big avenue, alot of noise 24/7, no nice restaurtants, bars or shops nearby...
Typical playhouse, sorry you reservation has not been paid with the company (hoteles.com) that your made the purchase..., (Sunday night, no banks, no people to go to, tired, hungry, and with Family along...) but nicely offered a room at a rate 35% higher that the previous price I have paid for!!!... Is a cheap scam for a company that size, the worst is that they did not offered my any help at all, when they have contracts in written with all the wholesalers they brand their hotel with!!!... I wonder now is something has to do with Us being Mexicans?!?!?!....
Comment from Hotel Management
Jul 24, 2017 by Trump Soho Team, Hotel Management
Dear World Traveller, Thank you for your feedbacks, we appreciate your comments and these will help us improve. We are sorry for any inconveniences caused during your stay. Thank you for staying at Trump Soho
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice view

Posted Jul 21, 2017
Nice plece to rest , good area , staff very friendly.
Comment from Hotel Management
Jul 21, 2017 by Trump Soho Team, Hotel Management
Dear Valued Guest, Thank you for your feedback and staying at Trump Soho. We hope to welcome you back soon!
5 out of 5
Recommended
for Families
by A verified traveler

Excellent Hotel with great view, excellent spot

Posted Jul 20, 2017
Pros: Hotel staff, food, friendly environment.
Cons: Pool staff needs to be more organized.
Location: SOHO location is great for walking to Trade Center and shopping. There are some excellent restaurants easy to get to and the concierge knows some exc
Great staff, excellent concierge, walk to Financial District, great staff service. The pool is great, but staff is a bit disorganized at pool.
Comment from Hotel Management
Jul 21, 2017 by Trump Soho Team, Hotel Management
Dear Adam, We thank you for the feedback and for staying at Trump Soho. Your comments are well noted and will be addressed accordingly. We hope to be able to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Nice location. Beautiful hotel.

Posted Jul 19, 2017
Very nice hotel. My children thought we living like rock stars. For the price, the room could have been more updated, but all in all it was a very spacious, clean and comfortable room with amazing views.
Comment from Hotel Management
Jul 21, 2017 by Trump Soho Team, Hotel Management
Dear Anne, Thank you for the nice feedback and staying at Trump Soho! We hope to welcome you back soon. The Trump Soho Team
1 out of 5
by A verified traveler

Roadside motel service at best...

Posted Jul 18, 2017
I've stayed at the Trump Soho no less than 10 times, all before everyone had an opinion on the man or the brand. I return for the location and service, I will not be returning. 2br Family Suite, not ready at our arrival time which was hours after the 4pm check in. At the time of our departure for the evening 7:30pm, our joining room was still not available. Management offered no solution, no compensation, only the suggestion to see if the AM manager would do something, "You can call or come back in the morning, the PM manager is busy." Oh forgive me for interrupting your evening, I'm happy to pay this rate and commit more of my time attempting to rectify your mistakes. We we're uncomfortable, late for dinner, late for our show, late to realize the service is garbage.
Comment from Hotel Management
Jul 21, 2017 by Trump Soho Team, Hotel Management
Dear Cameron, We are very sorry that we did not deliver the excellent service we are known for and truly apologize for any inconveniences caused during your stay. We hope to still welcome you back. The Trump Soho Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore, MD

Wonderful hotel in the heart of Soho.

Posted Jul 17, 2017
So close to great restaurants, shopping and subway.
Comment from Hotel Management
Jul 17, 2017 by Trump Soho Team, Hotel Management
Dear Susan. Thank you for the feedback. We are happy you enjoyed your stay. We look forward to welcoming you back soon
3 out of 5
by A verified traveler from Greenville, Sc

Nice clean accommodations but rude service

Posted Jul 15, 2017
Pros: I loved how clean the room was
Cons: The staff needs training on hospitality
Location: The village. Once upon a Tart restaurant and its amazing!!!!
At check the lady at the desk was not very nice at all. She was short with me when I was asking questions about where things were located in the hotel and how to get there. I honestly still didn't know what floor the pool was on when I went up to my room. Luckily the elevator had it listed. After dropping our stuff off to our room we decided to go tot he pool area / bar for a drink. We waited 15 mins for someone to take our order when there was 5 people standing around. After ordering it took 15 more mins to get 2 drinks that cost $46 total. If it is going to cost more to stay there you want the experience to be worth it. I am glad we didn't want to use the pool because it was closed because it didnt have a life guard on duty. I m still floored.
Comment from Hotel Management
Jul 18, 2017 by Trump Soho Team, Hotel Management
Dear Tracy, We are sorry for any inconveniences caused during your stay, rest assured we will address this with our staff accordingly. Thank you for the feedback and for staying with us. We hope to welcome you again in the future.