View from property

Reviews of Union Hotel

2.5 out of 5
Union Hotel
611 Degraw Street, Brooklyn, NY

Reviews

6.2
Rating 10 - Excellent. 171 out of 1001 reviews" "
Rating 8 - Good. 268 out of 1001 reviews" "
Rating 6 - Okay. 200 out of 1001 reviews" "
Rating 4 - Poor. 164 out of 1001 reviews" "
Rating 2 - Terrible. 198 out of 1001 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

6.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty not like pictures
Stayed 1 night in Aug 2023

2/10 Terrible

Kristin

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Our room was dirty, falling apart, felt unsafe and we killed a bug upon arrival
Stayed 1 night in Jul 2023

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Disappointing
Not good. Olga on reception was very nice and helpful. There was a problem with the WiFi in my room and she moved me immediately to another room. Overall the hotel is very worn and drab. Strong smell of weed in the corridors and loud parties running well into the night on several nights. Aircon was great and hot water worked well.
Stayed 10 nights in Jun 2023

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities
Always stay at the Union Hotel because I used to live in Park Slope and my adult daughter still does.
Stayed 1 night in Jun 2023

4/10 Poor

Bryan

Stayed 2 nights in May 2023

2/10 Terrible

Rira

Stayed 1 night in Jun 2023

4/10 Poor

Lori Ann

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This hotel is in very poor condition. The sheets were stained and had burn holes in them, the pillows were flat and also severely stained. The mattress had a hole down the middle of it with bent springs sticking up. The shower did not drain. There was only one small, thin towel provided and one bath mat. There was no room cleaning and we ran out of toilet paper.
Stayed 7 nights in Jun 2023

2/10 Terrible

Lester

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Filled with smoke, dirty hallways, no towels, no sheets, dirty pillows & blanket, no ac or heat, sensors broken off of other rooms, drug deals happening inside.
Stayed 2 nights in Jun 2023

4/10 Poor

Cristina

Disliked: Cleanliness, property conditions & facilities
Although; the hotel was close to the main avenues, I had concerns. I was a very late arrival and stayed for only a few hours. Bed sheets and comforter were not washed. The pillows were very dirty and very old. There was only one dirty towel in the bathroom.
Stayed 1 night in Jun 2023

2/10 Terrible

Joonas

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Booked based on images, was not impressed when we arrived. The hotel had stained linens, and the springs inside the bed had definitely seen their best days a long time ago. Not a good sleep. The walls were like paper and the atmosphere was quite noisy. The hair dryer was broken and there was not even a holder for the toilet paper. Not worth the money, not worth the stay. This is not the place to go.
Stayed 2 nights in Jun 2023

4/10 Poor

Damien

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Michelle

Stayed 2 nights in Jun 2023

10/10 Excellent

Michelle

Stayed 2 nights in Jun 2023

8/10 Good

Robert

Liked: Cleanliness
Really run down but clean. Staff often not present. But it’s in a great area and worthwhile if you get a good rate and you only need the room to sleep and shower..
Stayed 1 night in Jun 2023

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel sucks - don't stay here.
Definitely would NOT recommend staying here. As others have mentioned, the photos as advertised do NOT match the current appearance. My room was tiny, cramped, dirty, and only had one old, sad towel. There was no safe (as mentioned) and the shower amenities were in these weird, unmarked, mismatched bottles. I tried asking if I could switch rooms and was met with a gruff shrug and "what do you want me to do about it?" attitude from the guy at the front desk who obviously couldn't be bothered to give a crap. Will definitely never be staying here again.
Room looking out onto trash yard
No safe in the room as promised
One sad towel - that's it.
What are these random bottles? Loos like left behind by last guest
Stayed 2 nights in May 2023

4/10 Poor

Jeavoni

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
POOR service, false advertisement- do not go here. This place is a garbage. Do not waste your money here. The sheets has blood and stains from human excrement all over it. The sheets had skin flakes on it. And the place reeked from cigarette smoke and feces. And the guy and the front desk was unprofessional and pretended not to know anything. It’s honestly better to sleep on the street beside a pile of garbage-that is way cleaner that inside the room. The bathroom has feces stains on the walls. Do not use the bathroom if you don’t want to get a fungus on your buttocks. There is no gym, no bar, it’s all lies. I almost had a heart attack, I was so shocked.
Stayed 1 night in Jun 2023

2/10 Terrible

Kyle, Buffalo

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE!!! FALSELY ADVERTISED!!! Everything about the write-up and pictures are incorrect, except the picture of the street view of the hotel front and the fact that it is a good location. I walked into the lobby and thought I was at the wrong address—the walls had gauges, the carpet was filthy, and it was dark and sketchy. The dismissive front desk man was insulting, especially when I asked about the “self-parking” on the premises for a charge that was advertised “It’s cheap hotel - no parking,” he barked. I prayed for safety every time we used the elevator- it was filthy, jerky, and slow, AND there was no inspection certificate showing. We had paid for a standard double room, with two people, on the third floor, in advance, so we had to stay. Arriving on the third floor, we were consumed by the strong smell of weed and some very loud sexual activity down the hall. We opened the door to our room—the door barely opened, the bed took up the whole space, except for a narrow side table and a free standing wardrobe. There were holes/dents in the walls; both light fixtures were hanging by the chord (only one worked); the TV didn’t work; the “Egyptian cotton” sheets had cigarette burn holes all over and looked gross, but smelled clean. The bathroom was large, but dirty. Also only 1 pillow and 1 towel for a two-person room! There was not 24-hour security. The front desk was usually empty AND the front door did not lock!! DON’T STAY HERE!!

2/10 Terrible

TAMEIKA

Disliked: Cleanliness, property conditions & facilities
Groups of men standing outside, very predatory behavior. As a single woman traveler. I did not feel safe at all. The hotel smelled rancid, staled, damp and very stagnant. I’ve stayed at this hotel years before, I didn’t even stay in here for 5 min. The conditions really dropped in standards. Unacceptable.
Stayed 1 night in May 2023

2/10 Terrible

Sandor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whole day wasted horrible service no personel pres
Nasty stained dirty bed sheets pillows blankets and clocked toilet full of smoke on second floor as soon as you walk out the elevator marijuana(weed) odor and as you walk into the room cigarette smell front desk personal are not on time nor is anyone at the front desk to do the check in they have no personal (housekeeper) working just in case there is a need by a customer of new clean sheets horrible and disrespectful service their front desk telephone is on silent when a representative was trying to reach the front desk there was no one there and when someone finally arrived I had to tell them there is customer service from my online booking calling please answer the call and they refused to refund me my money with at bad attitude
Stayed 1 night in May 2023

6/10 Okay

Gustavo

Disliked: Staff & service
Did not meet my expectations
Stayed 5 nights in May 2023

2/10 Terrible

Annacelli, ridgewood

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

4/10 Poor

Roseanna

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Pictures of the rooms that are online were clearly not taken of this hotel. The towels are old and scratchy, no facecloths or hand towels. The sheets had cigarette burns in them although they seemed clean. Room is tiny, but that's what you get in the city. Park Slope is a block away, but this hotel is in more of an industrial area with homeless and other sketchy people. Staff was friendly and helpful.
Stayed 3 nights in May 2023

4/10 Poor

Jean-Pierre

Traveled with group
Disliked: Cleanliness
No towels or face cloth and barely room to fit a bed in the room...
Stayed 2 nights in May 2023

10/10 Excellent

Daniel

Stayed 1 night in May 2023

2/10 Terrible

Chidimma

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t actually end up staying. There were stains on the sheets and the entire building reeked of smoke despite it being a non smoking hotel. The front desk was rude and so I left. I still haven’t been able to get a refund and Expedia isn’t helping at all.
Stayed 1 night in May 2023

6/10 Okay

Patricia Canales

Liked: Cleanliness, staff & service
I liked that I was able to walk to the start of the Brooklyn 1/2 marathon. I did not like the threadbare towels and toiletries and no fridge or microwave or gym. But, it was a good location chosen right before the race.
Stayed 1 night in May 2023

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Rosenberg

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a clean and safe low-key hotel in a great Brooklyn neighborhood. Starbucks is a block away for breakfast and there are lots of lunch and dinner restaurants nearby on 5th and 7th Avenues.
Stayed 4 nights in May 2023

2/10 Terrible

Steven

Disliked: Cleanliness, property conditions & facilities
We didn't even stay the night. Wallpaper coming off the wall, easy to just force door open which is a major safety issue, questionable block, and overall should be a by-the-hour motel at best. A complete waste of $200 and a major fail by Expedia.
Stayed 1 night in May 2023

2/10 Terrible

Tamira

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
The room looked nothing like the photo. It was one of the worst rooms I’ve ever seen let alone stayed in. For the price I was disgusted.
Stayed 1 night in May 2023

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not Recommended
The room was not what I was expecting. It was about the size of a closet and the bed took up 90% of it so it was hard to move around. The bathroom was the nicest area but seriously lacked amenities. I also found some type of roach-like beetle on the ground on my second day.
Stayed 3 nights in May 2023

2/10 Terrible

Dariel

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible service
Stayed 1 night in May 2023

2/10 Terrible

Charity, Eugene

Stayed 3 nights in May 2023

2/10 Terrible

Melvin

Disliked: Property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Aydin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023

2/10 Terrible

ANTONE, BROCKTON

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No tv remote no soap, springs sticking out of mattress especially one sharp, homeless sleeping in the hallway .holes in the wall no towels just poor quality hand ones, Noisy all night loud angry voices swearing and smoke don't know what kind but lots of it until 512 am
Stayed 1 night in Apr 2023

2/10 Terrible

Lori

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly, even the drunk handiman who repaired the TV. The hotel is FILTHY. Room was tiny, barely fit the old dilapidated bed. Broken table. Broken lamp. Sharp screw sticking out on bed. Will never stay there. Will never recommend Expedia as we paid 337.00 for this dump. Noisy. Accross the street from 2 bars and our window would not close completely.
Stayed 1 night in Apr 2023

8/10 Good

Jasie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2023

2/10 Terrible

Adaijsha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
would never book here again, its truly dirty & was very hard to even attempt to get comfortable. they wouldnt even give you another room if the one youre in is dirty. the bedding is stained, even the “white” towels were stained & had to request new ones. they refused to change the sheets & the room originally didn’t have a remote for the TV we had to go downstairs to the lobby a few times to requests these things.
Stayed 1 night in Apr 2023

4/10 Poor

Napoleon

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel's location is its biggest advantage! We booked after looking at Expedia's pictures of one of the hotel rooms, which we understood to be in the cozy/charming category. Our actual room (209) was approx. 8' x 10' with a separate bathroom about half the size of the bedroom. The bed was a full size bed and the entry door hit the corner of the when we walked in. It was definitely extremely cozy! EXTRA!!! The kindest way to describe the character of the room: it's your least favorite aunt's spare bedroom hastily put together with old sheets/lumpy pillows, old room heater, and a beat-up tv. Please Expedia, this hotel reflects poorly on your company and I will have second thoughts using Expedia for hotels next time.
Stayed 1 night in Apr 2023

2/10 Terrible

Jasmi Johana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mal 👎
Stayed 2 nights in Apr 2023

2/10 Terrible

Matthew

Stayed 3 nights in Apr 2023

2/10 Terrible

Roodmy, Brooklyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most disgusting, Dirty hotel in NY do not go there do not, and they won’t refund your money

6/10 Okay

Marina

Traveled with partner
Good location
Stayed 1 night in Apr 2023

2/10 Terrible

JAMES

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so terrible that we didn’t even stay the second night. Let’s start with the bathroom which was filthy and there was soap scum all over the flier tiles and the walls. The toilet seat was broken, the shelf in the shower was broken, the drain in the shower backed up, the “towels” provided were more like shop cloths, the AC unit didn’t work, the bed was so uncomfortable that it shouldn’t even be used by anyone, there was a screw poking out from the side of the bed that stabbed me in the leg and there was virtually zero ventilation in the room and in the cigarette smoke filled hallways and lobby.
Stayed 2 nights in Apr 2023

2/10 Terrible

Liza

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When you arrived at the room, we had to be served have been taken to your place in another room. The room had ants, mold, and an AC unit that did not work. Overall, the building is dirty and smelled of smoke.
Stayed 5 nights in Apr 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not Stay Here!
This hotel is VERY falsely advertised!!! The images of the rooms on this page were not even close to the room we were given. The pictures were clearly taken somewhere else and are not representative of the rooms. Our room was disgusting. The walls were dirty with stains of brown liquid, there was significant mold in the shower, the toilet was actively leaking into the floor, there were holes in the wall, a fire alarm hanging by the cords out of the wall, screws sticking out of the walls, broken blinds, dirty floors, stained sheets, and more. There are lots of amenities advertised, but are not present. We were given only one towel for a two person reservation to use for both showering and hand drying. There were no "designer toiletries" and there was just a bar of soap and an unmarked bottle of liquid. There was no "Egyptian Cotten" bedding or "pillow-top" mattresses, instead we had just a bottom sheet and a stained comforter. We tried to get a refund from the property and from hotels.com, but was denied by both. DO not book this hotel.
Stayed 3 nights in Apr 2023