Great staff! Amazing view! But a shabby property.
Posted Dec 19, 2016 on Hotels
The location is actually nice because you’re right by WTC and close to all the subway lines. Even though this is the Financial District (which sometimes felt like a ghost town over the weekend), I was happy with the location.
This hotel was opened in 2010, and the 6 years of wear/tear show. The lobby is very sleek and well kept. But the guest floors are all dings/scrapes/scratches. Didn’t really use any of the amenities other than the free morning coffee (VERY nice touch!).
Be aware, the “Wonderful Room” (aka the cheapest) does NOT have a view onto WTC. I didn’t know that until I checked in. I was fine paying the $50/night extra, but it would’ve been nice if the room descriptions on Hotels.com mentioned that. Otherwise, the room was pleasant – big comfy bed, lots of toiletries, fun Bluetooth speaker, etc.
The staff was genuinely interested in doing whatever it took to make our stay pleasant. Our first night, the room was missing a key to the mini-bar (called and the pleasant/professional gentleman I spoke to had it brought right up). Missing bottle opener (the staff brought one right up). Had a whining noise coming from our vent (Tracey at the front desk had an engineer look at it and had us moved to a different room + added some Starpoints to my account to help make up for the inconvenience).
The staff and the view are what I’ll remember from our stay (and I’ll hope the property will get polished up to get rid of the wear/tear).
Comment from Hotel Management
Dec 25, 2016 by General Manager, Hotel Management
Thank you for staying with us. I am happy to know that though everything did not go smoothly for you during your stay, that we were able to make it up to you.
We look forward to welcoming you back with us in the near future.