Ratings based on 221 Verified Reviews

4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Feb 16, 2017
Rooms were clean and the location is very convenient.
4 out of 5
Recommended
for Everyone
by A verified traveler from switzerland zh

Super Hotel clise to world Trade Center

Posted Jan 7, 2017
Very helpfull Staff, we missed our luggage and they calles for us so we could head out. Very friendly! A bit dark in the lobby but nice
Comment from Hotel Management
Jan 22, 2017 by PrithS, Hotel Management
Dear Tamara- We are thrilled to read you enjoyed your stay, thank you for taking the time to recognize our team! We look forward to seeing you next time your in NYC!
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Wonderful hotel!!

Posted Dec 21, 2016
This hotel was amazing! The staff was just so outstanding! They upgraded our room to a higher level and corner room to get the corner view. They knew we were on our honeymoon and gave us a bottle of complimentary champagne and free drinks at the bar. Very nice room and bathroom. Very clean and soap is amazing lol. In downtown right by 911 memorial and definitely recommending this to anyone!!
Comment from Hotel Management
Jan 22, 2017 by Prith S, Hotel Management
Dear Nashlyn- Thank you for choosing the W-Downtown for your honeymoon! It brings us great joy to read your review and will be celebrating your experience with our team. Thank you and please do come visit again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel!

Posted Dec 19, 2016
Well located, staff was friendly, cool decor and a very nice room. Would come back again!
Comment from Hotel Management
Dec 25, 2016 by CB, Hotel Management
We do thank you for choosing to stay with us and do look forward to welcoming you in the near future.
3 out of 5
by A verified traveler from US

Too Dark!

Posted Nov 29, 2016
Pros: The bed was comfortable, the view was incredible, the staff was very helpful and friendly.
Cons: Coffee makers in the room! Light the place up! It was too much like a funeral parlor!
Location: Location was great. Right near the memorial which is what we wanted.
The staff is awesome! But the hotel itself is way to dark for my taste. the rooms are comfortable and the view we had was great, but there are amenities that are not in the room and that makes it hard to rate it higher than a 3 for me. Coffee makers should be standard equipment and not a request. Getting up and drinking coffee in my room is important to me. I don't want to have to get up throw on some clothes and go down to the lobby to get my first cup of coffee in the morning. The fridge would have been nice to use but it was full of items that you had to purchase at rediculous prices!! I realize this is New York City, but I'm not paying $7.00 for a bottle of water!
Comment from Hotel Management
Jan 22, 2017 by Prith S, Hotel Management
Dear Bernel- Thank you for your feedback. We are happy to read your comments regarding our team. We disappointed that our décor and lobby ambience wasn't to your liking but appreciate your candidness. If you stay with us again we will ensure you have a coffee maker in the room prior to check in. Thank you again.
3 out of 5
by A verified traveler

Posted Nov 28, 2016
Not what we were expecting, were expecting a more up market hotel - bathroom was dirty (mouldy in places) and room generally a bit tatty around the edges.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Great location near World Trade

Posted Oct 22, 2016
Pros: Beds were comfortable with nice clean white comforters. Modern and updated
Cons: The walk-in bathroom shower floods the bathrrom every time you take a shower. There is no containment system for the water. I had to use towels to wipe it up after every shower.
Location: World trade center, Centruy 21 shopping, restaurants etc.
Comment from Hotel Management
Nov 28, 2016 by Prith S, Hotel Management
Dear Sheryl- Thank you for your feedback, our engineering team is looking into the issue you had with your bathroom. Thank you staying with us and bringing these details to our attention. We are pleased you enjoyed the location and hope you will give us another opportunity to serve you in the future. Warm Regards,
4 out of 5
Recommended
for Couples
by A verified traveler from NY, NY

Mostly pleased

Posted Oct 17, 2016
Pros: All of the staff was very friendly and helpful.
Cons: $7.00 for a bottle of water in the room? Really? No coffee maker in the room. Every hotel that I stay in for work in NYC has a small coffee maker.
Location: Downtown is the place to be now. Eataly just around the corner! One of the best. Brookfield place at World Financial is fantastic. Walk to Hudson
Room had an incredible view. Bathroom was small and could have used a few more shelves to put stuff.
Comment from Hotel Management
Nov 28, 2016 by Prith S, Hotel Management
Dear Bobby C- We are pleased to read your review. Please know when staying with us we have complimentary coffee makers upon request. We hope to welcome you back on your next trip. Warm Regards,
3 out of 5
by A verified traveler

Would not stay here again

Posted Oct 12, 2016
Construction all around, no free wifi, even if you're a preferred guest with their rewards program! The food and drinks in the room are labeled "free and clear - courtesy of Starwood hotels" and it's all a huge scam. The beds slide around on these boards so bad and then cut up your legs when it exposes the board. TINIEST rooms for that price ever!! No upgrades, nothing besides literally what u paid for. And actually not even that because of the lies regarding the wifi.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great location and comfortable stay.

Posted Oct 5, 2016
Location: Financial district, Statue of liberty, Memorial Park, are all outside within minutes of walk.
This is a good hotel close to many important places to see, the lobby very minimalist and dark décor, you feel like you are in a night club, but does the trick. rooms are comfortable, modern décor, great and fast customer service. overall a good choice if dark colors not an issue. very tiny restaurant but great food.
Comment from Hotel Management
Oct 12, 2016 by Prith S, Hotel Management
HI Suzanne- Thank you for taking the time to review your stay! Warm Regards,