Ratings based on 637 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
84% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Chicago

Nice location but a bit generic

Posted Aug 31, 2016
Pros: The location.
Cons: The impersonal service.
Location: It's in downtown Manhattan, so there are millions of things to do. It would have been nice if the hotel had been more helpful in making suggestions.
I took my 9-year-old granddaughter for a special weekend in New York and spent what was for me a lot of money to stay at the W. It was good in many ways--a fabulous view of the new World Trade Center especially--but otherwise it wasn't very exciting. One clerk at the checkin counter was friendly to my granddaughter, but everyone else more or less ignored her, so she did not feel cherished by them. I had a different experience at another hotel a few blocks away when I took her older sister two years ago--they went above and beyond to make a little girl feel special. Apart from that, the room was fine but not special. The bathroom fixtures were perfectly clean but a bit shoddy. For example, the shower door was not waterproof. Also, there was no outlet by the bed, so it was inconvenient to plug in a charger. For the money, you can do better in NYC
4 out of 5
by A verified traveler from Portland, Oregon

Nice hotel right next to Trade Center memorial

Posted Aug 3, 2016
Hotel itself was great. View from the room was the best I've had in NYC. Looking directly at The One World Trade Center. Unfortunately, the shower had a leak in the exterior wall and ended up getting the carpet outside the bathroom really wet which was inconvenient but the staff was nice and apologetic about it and offered to put me in a different room. I'm sure this is a very unusual occurrence so aside from that, the hotel was great.
5 out of 5
by A verified traveler from New York, New York

Posted Jul 19, 2016
The hotel was very accommodating and very clean. The bathrooms were in excellent conditions. Each staff member was pleasant. My only critique is that the bathroom doors do not lock, loosing sense of privacy.
Comment from Hotel Management
Jul 31, 2016 by Prith S, Hotel Management
Hi Jay- We are pleased you enjoyed your stay! Thank you. Warm Regards,
5 out of 5
by James

This traveler left a rating score only Posted Jun 20, 2016 on Hotels
5 out of 5
by Gregory

This traveler left a rating score only Posted Jun 6, 2016 on Hotels
5 out of 5
by Tishana from Long Island NY

Exceeded expectations!

Posted May 31, 2016 on Hotels
Hotel was very modern, hip and in a great neighborhood. Room was very clean and quiet. Bed very comfortable. Very nice Bliss bath products in the bathroom. Staff was very friendly. Did not charge extra for lost hotel room key. Very nice lounge, bar and restaurant. Beautiful view of the city from hotel lounge. Problem free check-in/ check out and valet parking. Wonderful stay over all. Will return and recommend this hotel to friends!
4 out of 5
by Kim hong

This traveler left a rating score only Posted May 23, 2016 on Hotels
4 out of 5
by A verified traveler from PR

De paso a saludar mi hija

Posted May 11, 2016
Todo bien excepto el baño muy pequeño. Poco tiempo para evaluar llegue 11 pm sali 8 am next day.
Comment from Hotel Management
Jun 5, 2016 by Prith S, Hotel Management
Thank you for your review! We hope to welcome you back for another escape at W-Downtown! Warm Regards, W-Team
5 out of 5
by Michael from Seattle

Just in Manhattan!

Posted May 9, 2016 on Hotels
Everyone was super friendly and accommodating to our needs. Perfect place if going in NYC as subways are close to take you anyplace on the island and you are right there by the Freedom Tower and 9/11 Museum. We will be staying here next time as well.
4 out of 5
by Mike from Akron

City Weekend

Posted May 9, 2016 on Hotels
Good spot good amenities