Ratings based on 1,815 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york, ny

Beautiful W

Posted Sep 1, 2015
I love this hotel it was amazing even tho they having construction. All staff was amazing 5+ great job guys I already send 500+ plus emails to staff and friends about this hotel. Love everything about it specially the view I had on the 38th floor woooooow loved it. I will return to this hotel it's my favorite now.
2 out of 5
by A verified traveler

Not the usual W standard

Posted Aug 27, 2015
Poor. Extensive renovations cause a very negative experience of the hotel, which we were not made aware of before our arrival. The dark and moody theme does not work and just makes the hotel feel dingy and dated rather than modern and sophisticated.
2 out of 5
by A verified traveler

If this is five star Id hate to see three.

Posted Aug 17, 2015
The location is the only bright spot, I had to flag down someone to valet me car, check in was quick and very pleasant but once I walked I wanted to check back out.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay!

Posted Aug 16, 2015
Excellent location! Nice room! Enjoyed our stay! Hotel met our expectations!
4 out of 5
Recommended
for Everyone
by A verified traveler

great location

Posted Aug 13, 2015
It was a great location. The concierge helped us several times on how to get to our activities and ideas of where to eat!
4 out of 5
Recommended
for Everyone
by A verified traveler from Time Square

In the middle of Times Square

Posted Aug 11, 2015
Check in was easy and fast, hotel felt extremely small and if you were holding your bags you needed to be there pretty early to not be late anywhere. They were under construction for the check in floor but if you're looking for a hotel with places to walk around and see rooms this isn't it. It's basically an elevator to a a floor and a small hallway of rooms and that's it. No pool but the fitness center is extremely nice. We had a good stay and I would come back
5 out of 5
Recommended
for Everyone
by A verified traveler

Muy bien ubicado

Posted Aug 11, 2015
Pros: Lo lujoso y los centrico en Times Square
Cons: Nada, todo está perfecto
Location: Times Square está muy cerca.
Excelente Hotel, muy lujoso, muy céntrico, muy recomendable
1 out of 5
by A verified traveler

Posted Aug 11, 2015
I had a terrible experience at the W time square , they are under renovation and is a mess, they never disclose that part when you are shopping for a hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

New York City Trip

Posted Aug 9, 2015
Pros: Even though the hotel was under some construction to better itself it was still great. Staff is great, rooms were great. The W is great great great!!
Location: If you want to be in the heart of Time Square and have all that is needed for you, food, banking and transportation needs this is the place.
The W is a fantastic place to stay. From the moment you walk up to the hotel to the time you leave the staff is very courteous, friendly and so helpful. Rooms were always clean and refreshed after a long day of seeing the sites of New York. Looking forward to our next trip back and staying at the W. Loved it all!
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great and friendly Staff!

Posted Aug 7, 2015
Located right on Times Square. Staff was great. It as undergoing repairs but still nice. Only thing is it is noisy at night because of its location in Times Square.