Ratings based on 2,935 Verified Reviews

3.9 out of 5
77% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Spent my birthday here

Posted Feb 11, 2017
My stay was great. Love the staff, accommodations & location :)
Comment from Hotel Management
Feb 13, 2017 by WNY, Hotel Management
Hello Ashley, Warm greetings from NYC! It was our pleasure to host you for your birthday celebrations and we thank you for your outstanding review. We are thrilled that we could help make your day so special, and we invite you to settle in with us again soon. All the best, W New York
1 out of 5
by A verified traveler from B

Don't be fooled by the W name.

Posted Feb 5, 2017
This hotel is falsely advertised as a 4 star. The room had a toilet that didn't flush, sink that didn't drain, broken handle and dirty sink with a still dirty toliet. Carpet had mysterious wet stains, dirty old carpet, and sheets that literally felt like sand paper. I will never stay here again, it's outdated dirty and awful.
Comment from Hotel Management
Feb 8, 2017 by WNY, Hotel Management
Hello Marie, Warm greetings from NYC! We thank you for providing feedback on your recent stay as it allows us an opportunity to ensure we are meeting expectations, however we regret to learn that we fell short. We sincerely hope that you brought your concerns to the attention of our Welcome Desk, so that we could address your observations. Our Talent are always available for any questions or concerns, or to help resolve issues to ensure that each of our guests are resting comfortably. We regret that we did not leave you with that impression and hope that you will allow us the opportunity to wow you on a future visit to New York. All the best, W New York
5 out of 5
Recommended
for Everyone
by A verified traveler from W

New York hotel

Posted Feb 5, 2017
Nice staff excellent location and good value. I would stay here again
Comment from Hotel Management
Feb 7, 2017 by WNY, Hotel Management
Hello dwill, Warm greetings from NYC! We thank you for your outstanding review of your recent visit with us here at W New York. We are thrilled that we exceeded expectation and we hope you will settle in with us again soon. All the best, W New York
2 out of 5
by A verified traveler

Posted Jan 30, 2017
Very old and rundown, small rooms ( more so than typical NYC)
Comment from Hotel Management
Feb 1, 2017 by WNY, Hotel Management
Hello Guest, We thank you for providing feedback on your recent stay, but we regret to learn that we fell short of leaving you impressed. We have many different room types to suit guest needs and we invite you to explore our spacious Mega Room on a future visit, which will provide more room to chill and relax. We hope you will join us again and allow us another opportunity to impress. All the best, W New York
3 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

The W Hotel Midtown

Posted Jan 29, 2017
Pros: The toiletries were wonderful and the location is almost unbeatable.
Cons: The decorations of the room.
Location: The Waldorf Astoria is right across the street. There are plenty of restaurants within blocks. It is close to the subway.
The bed was comfortable, as expected with all W Hotels. The room was small, but that was not surprising being in New York and for the price I paid. It's in a wonderful location in Midtown East. I felt that the photo of the naked woman above the bed was a little odd and that there were some cracks in the ceiling above the bed to be a little daunting. I enjoyed the room, but was happy to spend most of my time out of it.
Comment from Hotel Management
Feb 1, 2017 by WNY, Hotel Management
Hello A, It was a pleasure to host you during your recent trip to NYC, and we thank you for sharing your feedback. We are thrilled you had such an enjoyable visit to the Big Apple, and are delighted that you were so comfortable in your room. Our location is, as you mentioned, perfect for exploring and enjoying Midtown, and we hope that you will settle in with us again soon. All the best, W New York
5 out of 5
Recommended
for Everyone
by A verified traveler

Central to everything

Posted Jan 23, 2017
Amazing staff helpful with absolutely everything we asked, recommended amazing resturants & all different kinds of places to eat! Very impressed
Comment from Hotel Management
Jan 23, 2017 by WNY, Hotel Management
Hello Guest, It was a joy to read your warm review, we thank you for taking the time to provide your feedback. We are thrilled that you had such an amazing stay, and that you so thoroughly enjoyed our W hospitality. We thank you once more and hope you will join us again soon. All the best, W New York
4 out of 5
Recommended
for Everyone
by A verified traveler from s

My New York stay

Posted Jan 22, 2017
I was facing a wall. Valet is $75, they did let me borrow a charger that wasn't too convenient i order room service it wasn't very good and usually the W is best with the food
Comment from Hotel Management
Jan 23, 2017 by WNY, Hotel Management
Hello needed getaway, Greetings from NYC! It was our pleasure to welcome you during your recent stay and we thank you for providing your feedback. We are thrilled that you enjoyed your time with us, but regret that your experience with room service fell short. Your comments have been shared with our culinary team and we apologize you were left disappointed. We thank you once more and hope you will return to give us another opportunity to impress when next visiting New York. Until then. All the best, W New York
3 out of 5
by A verified traveler

Posted Jan 17, 2017
Small rooms and very thin walls. Our first night you could hear a neighboring room as if they were right next to you in your room. construction next to the hotel starts pretty early and contributes to the noise factor. Overall choose this hotel if you want to be away from the hustle of The city. Otherwise I wouldn't choose them again
Comment from Hotel Management
Jan 19, 2017 by WNY, Hotel Management
Hello Guest, We thank you for taking the time to provide feedback on your recent visit and are thrilled that you delighted in your stay as a retreat from the bustle of the city. We regret that you were inconvenienced by noise and we trust that the Welcome Desk found you a more tranquil room for the remainder of your stay. We invite you to join us again when next visiting NYC, until then. All the best, W New York
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Dec 24, 2016
Perfect location for seeing the city and a nice place to stay and sleep.
Comment from Hotel Management
Dec 26, 2016 by WNY, Hotel Management
Hello Lea, We are delighted that you felt so settled in with us and that our location was near perfection. We thank you for the review and we look forward to welcoming you back. All the best, W New York
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great Location

Posted Dec 23, 2016
The Property is great, the rooms however need an update. The heater made a terrible noise, the room needs to be painted. Besides those two issues, great location and fun hotel with a great bar.
Comment from Hotel Management
Dec 26, 2016 by WNY, Hotel Management
Hello Danni, As you noted, our midtown location is hard to beat and we are thrilled that you our central address served you well for exploring our magnificent city. We are delighted to read that you savored a favorite cocktail or two in our Living Room Lounge and we appreciate your added comments regarding your heater which we have asked our Engineering team to investigate further. Once more, it was a pleasure to welcome you and we hope we can do so again when you next return to the Big Apple. All the best, W New York