Decent choice in good area, Staff Not Engaged
Posted May 19, 2016 on Hotels
This facility is good but obviously oriented toward Hilton Club's "owners;" it does not take long to notice that they just rent out free rooms to make extra money. Staying there as a non-owner definitely feels like a second-class experience. You get to watch the staff cow-towing to the owners while totally ignoring the presence of the overnight guests. This facility is not really organized as a hotel for "non-owners" so it has very little common space that is available, and the rooms are structured for its mostly retiree owners. Others who are here for business will find the facilities not really conducive for work. They also try to figure out ways to constantly try to lure you into taking tours of their facilities in a time-share-type opportunity. There is not really a full desk in the room, and the room is decently sized but nothing luxurious. The morning breakfast is a highlight, though non-owners are excluded from afternoon festivities that would be included in other Hilton Clubs. Overall the experience is not bad, but not as good as at other hotels where I have stayed in the area.
Comment from Hotel Management
by Peter, Hotel Management
Please accept our apologies for the challenges you experienced during your stay with us. Please know we are dedicated to providing outstanding service to all guests. We hope you’ll give us the chance to restore your trust in us in your future travels.
Laurie Del Sole