This is not a 4 star hotel
Posted Mar 25, 2016 on Hotels
I paid 4* rates for what is at best a 3* experience in a great location. Everywhere on the internet it's rated as a 4, but when I spoke to the front desk staff about getting a bathrobe, the woman there said "oh this isn't a four star". I'm actually quite disappointed that Hotels.com advertises it as such.
The bed and pillows weren't comfortable. I think the shower in 708 is set up for wheelchair accessibility? so it led to water all over the bathroom floor whenever used. The walls are thin, so a normal TV volume bothers the neighbours. The room is large by NYC standards, but it's not luxurious by any means so the extra space doesn't count for much.
If you want a true 4* experience, stay elsewhere.