Ratings based on 15,315 Verified Reviews

3.9 out of 5
87% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Extra service charge - $

Posted Feb 24, 2017
We were very disappointed to discover that there was an additional charge of around $28 per night for Wi-fi and unlimited international phone call which the hotel "had to charge us". Of course, we made a 6,800 mile round trip to the "city that never sleeps" just to spend all our time in the hotel room making calls back home. Talking of never sleeping the room could have done with better sound proofing. Apart from that it was all good; location, friendly helpful staff, good diner.
3 out of 5
by A verified traveler

Loud and noisy thin walls

Posted Feb 23, 2017
Very loud rooms. Hotel is old and delapatated. Doors are thin and you will hear people coming and going. Worst of all is their showers. It'll be way too hot or just cold. Not kidding here. Water pressure on the showers was so bad it would been easier to shower with wet towels in the sink. Not sure why this hotel was rated highly. But I would suggest spending a little more elsewhere for a better facility.
2 out of 5
by A verified traveler from Edina, MN

Small Rooms, Great if you like old hotels...

Posted Feb 23, 2017
Pros: Location is great...
Cons: Renovate the rooms, maybe combine corner and end rooms so they are not so close to each other.
Room was very small. Hotel service was very good, but the room had almost no space to put anything. There is one small shelf in the bathroom that held a few toiletries, but everything else had to be set on the toilet seat.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, New York

Presidents day weekend stay

Posted Feb 22, 2017
Pros: Overall is a nice hotel.
Cons: Hotel staff.
Location: Super reachable. Superb location.
The hotel beds are super comfy, no doubt about that. However, the check in staff was unfriendly, and THEY CHARGE EXTRA, they call it facility fee, it is 30+ a day. That was unexpected.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Weekend in New York

Posted Feb 22, 2017
The hotel is located in a great place to access the rest of the city.
4 out of 5
Recommended
for Everyone
by A verified traveler from cda idaho

Great location still quiet

Posted Feb 22, 2017
1st trip to NYC. Surprised to find reasonable quality hotel so close to downtown.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2017
Very nice stay. Upgraded to a room with fantastic view.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ireland

central to everything

Posted Feb 18, 2017
Very good, the staff reduced the facikity fee to $10 per night, including tax. Ideally located, everything easy to manage.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel Location

Posted Feb 17, 2017
Pros: Central Location
Cons: Slightly bigger rooms however they are comfortable and ideal for visits.
Location: Everything is a block away Times Square, Empire State etc.
This Hotel is ideally placed for accessing the whole of NYC, Penn Station across the road if you wish to venture further afield. The staff are amazing and very helpful. Have been here twice now and I highly recommend it for any visit to NYC.
3 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Feb 14, 2017
The hotel needs a face lift, however the staff was very helpful and kind