Ratings based on 14,817 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

very good trip

Posted Oct 21, 2016
Location: Lots to do near hotel, underground right outside the door.
Hotel great location, very good hotel, staff very helpful.
4 out of 5
by A verified traveler from Glasgow

Close to Madison Sq Garden and Empire State Bdg

Posted Oct 21, 2016
Cons: Could be slightly more modernised
Location: Great Location central for lots of the main tourist attractions in Manhattan
Older Hotel that was great in it's heyday. Still good with a fine location and friendly staff. Right on 8th Avenue so 10 minutes walk to Times Square
3 out of 5
by A verified traveler

The rooms aren't great

Posted Oct 20, 2016
Location: Reasonable location. Close to lots of attractions.
Once you get past the beautiful lobby, it's pretty tatty looking in some places. The Tick Tock diner is nice, but the food is underwhelming for the price they charge. On a couple of occasions we spent $40 for breakfast for 2 and felt disappointed i.e. the food was not good, it was not bad, it was just OK, certainly not worth $40. In my opinoin, the appropriate price point should be around $20 for two, like at McDonalds across the street.
4 out of 5
by A verified traveler

Location, location, location!

Posted Oct 20, 2016
Pros: Location! Bed was comfortable. Clean linen. Great helpful staff. John thank you for airport transportation!
Cons: Tick Tock restaurant located within hotel, but may not be run by hotel, could be so much better than it is.
Location: Located centrally, with abundance of transportion options, makes everything accessible from Central Park to Stanton Island Ferry.
Great view of Empire State Building. One block from Madison Square Garden. 34th St. Penn Station is at the corner for convenient subway access. Close to retail shopping. Centrally located. Friendly staff. Bear in mind that this hotel was opened in 1930. Rooms are cozy! The only down side were the sirens at night (maybe a New York thing).
4 out of 5
by A verified traveler from US

Shelving space needed

Posted Oct 19, 2016
Location: 300 feet from Madison Square Gardens and Penn Station. 2 blocks form the largest Macy's store in the world. 3 blocks from the Empire State Building.
Newly remodeled room which was great! Need shelving in the bathroom to place your various items on. Also could use a credenza in the room to place other travel items on. Great location! Great restaurants! Really Great staff!
3 out of 5
by A verified traveler from scotland

Brilliant location bit of a rip off...

Posted Oct 19, 2016
Pros: Location, suite was decent size
Cons: Expense
Location: Great lication
They charge a fee for WiFi, phones etc which is just outrageous.
3 out of 5
by A verified traveler


Posted Oct 19, 2016
Pros: エンパイアステートビルを見られる。自分のためにあるような錯覚さえします。
Cons: 下水管の音
Location: エンパイアステートビルまで散歩感覚で歩いて行けます。マジソンスクエアやタイムズスクエアも近いです。
マンハッタンど真ん中のため、解りやすかったです。部屋からエンパイアステートビルが写真のように見えて、毎夜、美しいイルミネーションが楽しめました。それだけでもこのホテルは良かったです。建物自体は大型高層で、少し古いのか、近所の部屋のシャワーやトイレの水音が響いてきました。(下水の流れる音) 朝食は目の前にマクドナルド、スタバ、24時間営業のデリカなどあり、ホテルのレストランを利用しませんでした。 地下鉄の駅も大きなペネステーションに繋がっていて便利でした。
4 out of 5
by A verified traveler from Bermuda

Great hotel which is close to attractions

Posted Oct 18, 2016
Great hotel. Close to all attractions and restaurants. Staff professional especially when a request was made to change rooms due to work being done right outside of room. Overall, I would stay here again and recommend to anyone traveling to NYC.
4 out of 5
by A verified traveler from Mülheim an der Ruhr

Historisches Hotel in sehr zentraler Lage

Posted Oct 17, 2016
Unser Recht kleines Zimmer war im 24 Stockwerk mit toller Aussicht. Das Bad war nicht sehr modern, aber ausreichend und sauber. Der Hotelservice war sehr freundlich. Insgesamt würden wir das Hotel weiterempfehlen. Die Lage ist sehr zentral, dafür aber auch sehr laut. Davon bekommt man im Zimmer jedoch nichts mit. Ein Hotel im Art Déco Stil mit Geschichte! Unbedingt die kleine Ausstellung im Keller besuchen, hier erfährt man viel über die berühmten Gäste.
2 out of 5
by A verified traveler from uk

Dated hotel, needs a complete refresh.

Posted Oct 16, 2016
Pros: The situation was good and staff were friendly.
Cons: Decor needs a refresh. The hotel smelled in the corridors and bedrooms.
Location: Excellent location. Near to shops, Macy's just around the corner. Good central place to station for all site seeing, Empire State Building neArby's.
New York is great, but this hotel is not so good. Initially shown to a box room. Requested a change and whilst the new room was a good size it smelled. The whole place needs a refresh as it was dreary and drab. On the positive side it was well placed, just off 34th street. The bed Linen and towels were immaculate and staff were friendly.