- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great performance when really needed
We spent a couple of days in NYC and stayed at Yotel. Yotel is close to Times Square so you can get everywhere easily. When we went back to JFK airport to return home we notices we had forgotten our passports in the safe. The driver (from the hotel driving service) called the hotel and explained the situation. Yotel staff immediately searched for our passports and found them. A taxi was organized to deliver the passports to JFK. Thanks to the help of Yotel we managed to get our passports in time and to catch our flight to Germany. Very helpful and efficient service when really needed. Thanks Yotel!