Ratings based on 632 Verified Reviews

3.7 out of 5
65% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Belchertown, MA

Quick stop

Posted Apr 20, 2018
Overall the stay was ok. Room and overall appearance of the hotel was a bit worn. The roadside sign is an indicator. Worn. With updating this would be a perfect stop. The staff was very pleasant.
3 out of 5
by A verified traveler from Virginia

A Bit Aged

Posted Apr 17, 2018
Although the staff was nice and it was near where we needed to be, there were some mainenance things that need to be addressed. Tge bathroom doir bottom is seperating from moisture, rust on bath fuxtures, there was white duck tape patching a hole in the tub, the caroets and stair runner are really worn. Overall, I gave it a 3.
2 out of 5
by A verified traveler

Posted Apr 17, 2018
Phone broken, not plugged in, tissue holder cracked, on and on?
Comment from Hotel Management
Apr 20, 2018 by Robert, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.
3 out of 5
by A verified traveler from Norfolk, VA

Clean but uncomfortable

Posted Apr 3, 2018
Pros: Good size room at a reasonable price
Cons: Extremely uncomfortable beds - the floor may have been more comfortable
Very disappointed in our stay at this hotel. We usually prefer Country Inns & Suites but they will not be our 1st choice after this stay. The bed was like a rock and the pillows completely lacked support. I used two and still felt like I had nothing under my head. The heat system was very noisy and the shower was lukewarm. At breakfast, the waffle batter dispenser was clogged so the server removed it but didn't but it out in another container. When we got home, we discovered that several items had been stolen from our car including my laptop. Not sure if the locks didn't engaged or if an electronic device was used but fortunately our car was not damaged.
Comment from Hotel Management
Apr 8, 2018 by Robert, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We have addressed these concerns with all of our staff and rest assured we will be making changes to how we provide better service. We hope for another opportunity to exceed your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel

Posted Mar 26, 2018
Clean room; friendly, competent staff; good breakfast; right price.
Comment from Hotel Management
Mar 29, 2018 by Robert, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
2 out of 5
by A verified traveler

Hill

Posted Mar 26, 2018
This hotel need to be updated it is falling apart.
Comment from Hotel Management
Mar 31, 2018 by Robert, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.
3 out of 5
by A verified traveler from Maryland

Decent place to lay your head.

Posted Mar 25, 2018
The location was the best feature of this hotel. The room was clean, the bedding was clean and new. The bathroom was clean a little outdated as was the furniture in the room. The telephone did not work. The fridge was unplugged so it was not usable during my stay because it took too long to get cold. Parking was good. Overall it seemed to be a safe location. Having an Appleby's in the next block was a major benefit as well having Red Lobster and Olive Garden restaurant less than a mile away.
Comment from Hotel Management
Mar 28, 2018 by Robert, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the issues you encountered. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Good value for the money.

Posted Mar 22, 2018
Very nice room. Warm and clean. Conveniently located with plenty of good restaurants. Also close to many highways.
Comment from Hotel Management
Mar 26, 2018 by Robert, Hotel Management
Thank you for taking the time to submit a review. We are happy to read that you enjoyed your time with us. We look forward to the opportunity to serve you again.
2 out of 5
by A verified traveler

Overnight stay Only!!

Posted Mar 21, 2018
Very old elevator. Window heat and cool package unit that heats the drapes not the room. Microwave and fridge from the early 70’s ( 20th Century) Clock radio dead. Scratchy towels. Hash browns and coffee is the only thing that was eatable/poatable at th free breakfast. Staff seemed nice though. You get what you pay for!
Comment from Hotel Management
Mar 25, 2018 by Robert, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.
3 out of 5
by A verified traveler

Not an option next time!

Posted Mar 21, 2018
Expected much better! Not much more to say making me say more in this survey doesn’t help much either!
Comment from Hotel Management
Mar 25, 2018 by Robert, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.