I am paying for a hotel SERVICES right?
Posted Jan 7, 2017
What happened to goold ole' hotel services? On two occasions, I asked for utensils and toothpaste. Both times with tho different staff, the answer was "Yes we have it here downstairs. You can come get it" By no means am I lazy person, but I am paying money to stay at this hotel for services. And I found it unsettling and rather unfortunate that these services were not provided freely to me. I had to awkwardly ask for them to bring it to my room, as I was running late for business meeting.
Everything else was fine.
Comment from Hotel Management
Jan 19, 2017 by Howard-GM, Hotel Management
I apologize for the inconvenience you experienced during your stay. Our normal response would to have brought the items to your room. I am not sure why this was not done, but I will address it with my staff. We hope to see you again on your next visit to the area.