Outdoor dining

Reviews of Courtyard by Marriott West Orange

3 out of 5
Courtyard by Marriott West Orange
8 Rooney Cir, West Orange, NJ

Reviews

8.6

Excellent

Rating 10 - Excellent. 516 out of 1000 reviews" "
Rating 8 - Good. 304 out of 1000 reviews" "
Rating 6 - Okay. 107 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kagen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in Apr 2024
Response from Team West Orange on Apr 15, 2024
Thank you for staying at The Courtyard by Mariott in West Orange. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Askia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice and they make sure you are comfortable.
Stayed 1 night in Apr 2024
Response from Team West Orange on Apr 12, 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

10/10 Excellent

Nathan

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Team West Orange on Apr 12, 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

8/10 Good

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean and serviceable.
Stayed 2 nights in Apr 2024
Response from Team West Orange on Apr 11, 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

LUDNER

Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast would have been nice
Stayed 1 night in Apr 2024
Response from Team West Orange on Apr 11, 2024
While we are happy to hear that overall your visit to The Courtyard by Marriott was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

10/10 Excellent

J P

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team West Orange on Apr 12, 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Love the hotel and everything about it My room was extremely clean front desk staff was very professional
Stayed 2 nights in Mar 2024
Response from Team West Orange on Apr 1, 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

6/10 Okay

Flavia

Business traveler
Disliked: Amenities
Convenient if you need to run for groceries, coffee and be close to major highways. Property seems average, with some broken/loose light fixtures. Needs updating bathrooms/carpeting (smelled a bit damp). Not much to complain if on an overnight trip, solo/business. Trouble if you are put in a room next to parents with children. Bit noisy. Nothing spectacular. Went on a business conference on another Marriott property nearby (did not stay), Residence Inn (more expensive had I stayed there) it did not feel that much better either. Marriott is dropping the ball.
Stayed 1 night in Mar 2024
Response from Mike on Mar 25, 2024
Hello. thank you for staying with us and thank you for your feedback. We strive to the best we can with every guest. We do hope you stay with us gain in the future so that we can make it memorable. Thank you.

6/10 Okay

NANCY

Stayed 1 night in Mar 2024
Response from Team West Orange on Apr 15, 2024
Thank you for the review. We look forward to seeing you again soon!

4/10 Poor

Shawn

Traveled with family
Disliked: Staff & service, property conditions & facilities
Not worth the money, no breakfast option, staff not the friendliest
Stayed 4 nights in Mar 2024
Response from Michael. on Mar 24, 2024
I do apologize that your stay was not the greatest. We do offer a paid breakfast at our Bistro. And again, I do apologize for the staff. It is not customary for this to occur.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool
Stayed 2 nights in Feb 2024
Response from Team West Orange on Mar 22, 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay,and look forward to welcoming you back soon.

2/10 Terrible

Kabrina

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
I stayed in room 213 ; and it was infested with ants .
Stayed 1 night in Mar 2024
Response from Michael. on Mar 17, 2024
Thank you for staying with us. As we spoke earlier, a refund was authorized for your stay. Once again, we apologize for any inconvenience.

6/10 Okay

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Team West Orange on Mar 22, 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Chyanne

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was a nice space for a getaway for two nights
Stayed 2 nights in Mar 2024
Response from Team West Orange on Mar 12, 2024
Thank you for your review of your stay. We look forward to seeing you again when traveling in this area.

6/10 Okay

Charniece

Stayed 1 night in Mar 2024
Response from Mike on Mar 11, 2024
Thank you for staying with us.

10/10 Excellent

Benjy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay at staff very kind and friendly.
Stayed 1 night in Mar 2024
Response from Maria Z on Mar 6, 2024
Thank you for your response! We hope to see you again.

2/10 Terrible

RICHARD A

Disliked: Cleanliness, property conditions & facilities
Did not offer fresh towel and bedding service
Stayed 1 night in Mar 2024
Response from Michael on Mar 3, 2024
Hello Richard,I am sorry to hear you were not given fresh towels and bedding service. If you do stay with us for less than three days, housekeeping services are based on request only. Once again, our apologies.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Team West Orange on Feb 22, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Team West Orange on Feb 22, 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

4/10 Poor

Cindy

Traveled with family
Disliked: Staff & service
My 90 year old mother was with me and the elevator(s) were not working. She had to climb stairs and then walk down 2 long hallways. The staff didn’t seem concern or offer any alternative or assistance. We didn’t know what was going to be involved until we made the trek. Then, realizing, that it was too much for her physically I asked to be moved to a first floor room. The staff accommodated. But I would have expected that they would have been proactive and offered it when we checked in. We weren’t told that the elevator wasn’t functional until our room was already assigned. Also, for the price I expected a continental breakfast…. Or at least free coffee in the lobby.
Stayed 1 night in Feb 2024
Response from Team West Orange on Feb 22, 2024
We are very sorry that you had a bad experience during your recent stay. The elevators had to be turned off for safety reasons when potential problems were detected so we could have them serviced. We understand such issues did not leave you with favorable impressions of the hotel. We apologize for any inconvenience it might have caused and thank you for staying with us. Again, we appreciate your feedback and hope you will provide us another opportunity to serve you in the future.

2/10 Terrible

lisa

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
My daughter and I checked into this hotel last night. We experienced a devastating fire in our home and our church family assisted in providing us with this place to rest our heads. When we woke up today we learned that 15 guests, and ourselves were the victim of our cars being broke into and our property stolen. Everything that we had left in this world was stolen. No shoes, clothing, wallets, Everything. The sad thing is that the hotel's cameras weren't working, and of course they're not liable for theft of vehicles and other things. West orange police arrived and were great and assisted as best they can. However, there was no manager for Marriott on site, and not a representative for Marriott showed up. It appears that this was an inside job. The thrives broke into cars right in front of the front door. This place is not safe,and offered no assistance at all. With the exception of providing plastic bags for the guests broken car windows. Oh, and the tape. This is scary. Imagine leaving your rooms and these same thieves getting in, or while you're there. Again this place is not safe!!!!
Response from Team West Orange on Feb 22, 2024
Thank you for bringing this issue to our attention, your opinion and satisfaction are very important to us. The safety and security of our guests are always top priority. The team will review your information and do everything possible to make sure we get this corrected. We are sorry your recent stay did not meet your expectations. Rest assured, that your comments are taken to heart, and we will do everything we can to improve for your future stay.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean room.Would stay again. Expensive food and cable had few channels.
Stayed 1 night in Feb 2024
Response from Team West Orange on Feb 22, 2024
While we are happy to hear that overall, your visit to The Courtyard by Marriott was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from Team West Orange on Mar 22, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Trever

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Team West Orange on Feb 22, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was phenomenal exactly what I needed from the great service at check in to checking out Mike and Josette made me feel right at home the dining experience was very tasteful I enjoyed the food as well very easy and convenient didn’t have to go out for food and yes I would definitely continue to recommend family and friends thanks for the hospitality.
Stayed 2 nights in Feb 2024
Response from Team West Orange on Feb 22, 2024
Thank you for choosing The Courtyard by Marriott. We recognize that there are a lot of hotel choices to choose from and we are proud to be one of your favorites. We appreciate you sharing your experience as it helps other travelers decide which hotels the right one for them. We look forward to welcoming you back and until then, we wish you safe travels.

10/10 Excellent

Galina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 1 night in Jan 2024
Response from Team West Orange on Feb 22, 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Anthony

Business traveler, Traveled with partner
Disliked: Amenities
Breakfast was unavailable. I was offered a banana or orange by the floridly coughing breakfast area person when they explained that bagels get dropped off later. Anodyne corporate property already a bit past its prime. Very conveniently located to I-280 is a plus.
Stayed 1 night in Jan 2024
Response from Team West Orange on Feb 22, 2024
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area.

10/10 Excellent

Annette

Stayed 2 nights in Jan 2024
Response from Team West Orange on Mar 22, 2024
Thank you for taking time to review our property. We look forward to welcoming you back soon!

10/10 Excellent

archie

Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Team West Orange on Feb 22, 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Sandra

Traveled with group
Located near major expressway. Eateries, restaurants, movie theater, grocery, liquor store within walking distance
Stayed 2 nights in Jan 2024
Response from Team West Orange on Feb 22, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

John

Stayed 2 nights in Jan 2024
Response from Team West Orange on Feb 22, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was extremely peaceful to my check in with Josette and Mike being very helpful and informative about the area as well as making me aware that dinner is now available at hotel which makes it easier to get food great staff very nice and friendly and pleasant people to talk to
Stayed 1 night in Jan 2024
Response from Team West Orange on Feb 22, 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Judith was very great checking me in she was very kind and attentive to assisting me with my accommodation she an great asset to have at your establishment.
Stayed 1 night in Jan 2024
Response from Team West Orange on Feb 22, 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are delighted by your compliments, rating and review of our high hospitality standards. We look forward to welcoming you back in the future.

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was great angel did a wonderful job I was very pleased and would definitely recommend friends and family to come stay here especially if you want to feel at home because that’s how I feel always a pleasure
Stayed 1 night in Jan 2024
Response from Team West Orange on Feb 22, 2024
Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

10/10 Excellent

Kaiman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was awesome
Stayed 1 night in Dec 2023
Response from Team West Orange on Feb 22, 2024
Our staff constantly strives to go above and beyond to ensure that your stay is the best it can be, so we are truly humbled by your review. We are happy that we had the opportunity to serve you and we hope you will choose Courtyard by Marriott in your future travels.

10/10 Excellent

Timothy

Stayed 1 night in Dec 2023
Response from Team Nanuet on Feb 20, 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnite
Check in was easy. Our first room has a horrible odor so they switched our room and the next one was fine. Quiet, comfortable & convenient.
Stayed 1 night in Dec 2023
Response from Team West Orange on Feb 22, 2024
Thank you for staying at The Courtyard by Marriott. We apologize for first room you were checked into, however, are glad that we were able to resolve the issue with a new room. Thank you for your comments and we wish to welcome you back to the hotel soon!

6/10 Okay

Clayton

Stayed 1 night in Dec 2023
Response from Team West Orange on Feb 22, 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Excellent

Deborah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall staff makes the stay comfortable anetra very informative about the area was very great to have her as well as Lee assisting me with Latrell to bring extra towels and blankets staff works very well together
Stayed 1 night in Dec 2023
Response from Team West Orange on Feb 20, 2024
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team West Orange on Feb 22, 2024
Thank you for the review. We look forward to seeing you again soon!

2/10 Terrible

CHARLENE, MALDEN

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was outdated. The tv in the room were not functional
Stayed 2 nights in Dec 2023

10/10 Excellent

Deborah

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place for business working and then shopping the front desk was helpful with knowing the area like what restaurants are good not to mention a little last minute shopping the staff works very well together Lee the pool cleaner was very helpful with assisting me with my luggage and referring me the women who run the front desk Deena ,angel,Jules and Anetra they very helpful with whatever I needed during my stay thank you all for your help.
Response from Team West Orange on Feb 22, 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon

10/10 Excellent

Deborah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful in assisting me there was a very tall gentleman who helped me bringing extra linen and towels to my room oh I think he said his name was Latrell or something of the sort very well spoken and great manners the ladies at the front desk angel and Deena was very knowledgeable about the area which was great and helpful the stay was great.
Response from Team West Orange on Feb 22, 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

8/10 Good

Beatriz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly accommodating and helpful from the moment we checked in. It was very much appreciated!
Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very pleasant the staff was great except one particular guy named Mike who seem to have an attitude because once I approached the front desk and no one was there I guess he was busy in the back and didn’t want to help me but he was very short with assisting with my check out other than that the other staff was very helpful.
Response from Team West Orange on Feb 22, 2024
While we are happy to hear that overall your visit to The Courtyard by Marriott was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here the staff was phenomenal with assisting me with questions I asked about the area and food suggestions Anetra ,Angel,Deena ,and Julzette oh let’s not forget about the Lee who assisted me in finding my room and helping me with my luggage such a great staff overall I’d come back just to chat because the staff made me feel so comfortable.
Response from Team West Orange on Feb 22, 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Excellent

Sparkle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team West Orange on Feb 22, 2024
Thank you for the review. We look forward to seeing you again soon!

4/10 Poor

Tvissha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the staff members was extremely rude. Couldn't even believe she was employed. The bathroom flushes work intermittently. The gym tv did not work. Very mediocre service and facilities.
Stayed 1 night in Nov 2023
Response from Mike on Dec 5, 2023
Thank you for staying with us and thank you for your review. I do apologize for all the inconveniences you experienced at the hotel. I do hope you give us another try. Thanks!

10/10 Excellent

Shiela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mike on Dec 5, 2023
Thank you for staying with us!

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman who checked us in was friendly and efficient. Our room was clean and wonderful! Enjoyed our stay
Stayed 1 night in Nov 2023
Response from Mike on Dec 5, 2023
Thank you for staying with us!