Ratings based on 2,108 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jan 10, 2020 on Expedia
Nice and clean.. shuttle service good
No free water and no free microwave and refrigerator
by A verified traveler
Posted Jan 6, 2020 on Expedia
The experience was nice.
I loved the rooms, they were stunning and super clean.
But I believe the staff could have been more friendly.
Comment from Hotel Management
Jan 6, 2020 by SV, Hotel Management
Thanks for the feedback, I am pleased to know you have enjoyed your stay with us and am looking forward to welcoming you back in the future!!!
by A verified traveler
Posted Jan 5, 2020 on Expedia
Comment from Hotel Management
Jan 6, 2020 by Sandra V., Hotel Management
Thanks for the feedback, I am pleased to know you have enjoyed your stay with us and am looking forward to welcoming you back in the future!!!
by A verified traveler
Posted Jan 4, 2020 on Expedia
A clean, quiet, efficient place to stay near the airport
Comment from Hotel Management
Jan 5, 2020 by Sandra V., Hotel Management
Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. Your feedback is very valuable to us as we work to be better each and every day. We are pleased that you enjoyed our establishment, and we would be honored to have you return to our hotel in the future.
by A verified traveler
Posted Jan 4, 2020 on Expedia
Comment from Hotel Management
Jan 5, 2020 by Sandra V., Hotel Management
Thanks for the feedback, I am pleased to know you have enjoyed your stay with us and am looking forward to welcoming you back in the future!!!
by A verified traveler
Posted Jan 4, 2020 on Expedia
Comment from Hotel Management
Jan 5, 2020 by Sandra V., Hotel Management
Dear Traveler, Your positive reviews about our hotel and service are highly appreciated. Thank you for sharing them with us. It will motivate us to optimize our focus to ensure memorable moments and personal service in our Hotel. All the best and hope to see you soon again!
by A verified traveler from San Antonio, TX
Posted Jan 4, 2020 on Expedia
Clean and fresh.
Front desk staff: you ladies were amazing.
Comment from Hotel Management
Jan 5, 2020 by Sandra V., Hotel Management
Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. Our staff members take their roles in our industry very seriously and try, every day, to provide quality customer service that our guests expect, or in this case provide service that exceeds expectation. Our commitment to investing in our property will continue. Thank you again, and we hope to welcome you back soon to the Holiday Inn Newark Airport.
by A verified traveler from Rockport ma
Posted Jan 2, 2020 on Expedia
Perfect for a stay close to airport
Easy shuttle service
Comment from Hotel Management
Jan 3, 2020 by SV, Hotel Management
Thanks for the feedback, I am pleased to know you have enjoyed your stay with us and am looking forward to welcoming you back in the future!!!
by A verified traveler
Posted Dec 31, 2019 on Expedia
Property was as I expected. Service was excellent and staff treated us well
Comment from Hotel Management
Jan 1, 2020 by Sandra V., Hotel Management
Dear Guest, I’m very pleased to hear who much you enjoyed your time with us. We appreciate, that you took the time to share your experience with us and your fellow travelers. Service from the heart is one our key focus, it is always nice to see the outcome of our efforts. Thank you very much and we look forward to welcome you soon again at the Holiday Inn Newark Airport.
by A verified traveler
Posted Dec 31, 2019 on Expedia
The front desk staff when we checked were distracted and not very courteous. But the room is good enough for an airport stay.
Comment from Hotel Management
Jan 1, 2020 by Sandra V., Hotel Management
I want to thank you for choosing the Holiday Inn Newark Airport for your lodging needs. We truly appreciate your business and also the time you took to review your stay with us. We enjoy all feedback, because our guests' satisfaction is our number one priority. I am saddened to see you were not 100% satisfied with your stay as we try our best to go above and beyond for every guest we have the pleasure to encounter. I do hope we will have the pleasure of welcoming you back to our facility soon.
