Guest wheelchair

Reviews of Hotel St. James

2.5 out of 5
Hotel St. James
109 W. 45TH ST., New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 1922 out of 3740 reviews" "
Rating 8 - Good. 1182 out of 3740 reviews" "
Rating 6 - Okay. 376 out of 3740 reviews" "
Rating 4 - Poor. 165 out of 3740 reviews" "
Rating 2 - Terrible. 95 out of 3740 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Marcela

Traveled with group
Liked: Cleanliness, staff & service
Amazing stay, big room, location. Some parts of the hotel a bit old but worth the price
Stayed 3 nights in Feb 2024
Response from Daniel on Mar 27, 2024
Dear Marcela,Thank you very much for your review.We are glad to see you enjoyed your stay with us, and hope you will pay us another visit in the future, after we finish the full renovation we are currently engaged in.Best regards,

10/10 Excellent

Allyson Shirley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room decent size with very comfortable beds. Staff very friendly and very helpful. Would recommend this property if you want to stay in Times Square.
Stayed 5 nights in Mar 2024
Response from Daniel on Mar 27, 2024
Dear Allyson Shirley,Thank you so much for your review.We are thrilled to see you enjoyed your stay with us and hope to see you again on your next visit to NYC.Best regards,

8/10 Good

PHILLIP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property-Hotel St James is literally 1 block from Time Square!!! Property is a little older..staff very nice..and 1 block from Times Square!!
Stayed 3 nights in Mar 2024
Response from Daniel on Mar 27, 2024
Dear Phillip,Thank you for your review.We are happy to see you enjoyed your stay with us and hope to see you again after we have finished with the full renovation of the property that's currently underway.Best regards,

4/10 Poor

Henry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very deteriorated hotel. Friendly staff.
Stayed 2 nights in Mar 2024
Response from Daniel on Mar 27, 2024
Dear Henry,Thank you for your review.We are very sorry to see the stay did not meet your expectations.The hotel is definitely an old property (it opened in 1901), but since then it has had several full renovations, the latest of which is still ongoing. The room you stayed in was fully renovated at the beginning of this year. We do still have to work on the facelift for the common areas and some decor for the rooms, but we would appreciate if you'd get in touch with us directly to see what you meant with "deteriorated", so we can address it.Best regards,

10/10 Excellent

Omar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to access the main attractions by foot. The price was great also.
Stayed 4 nights in Mar 2024
Response from Daniel on Mar 27, 2024
Dear Omar,Thank you very much for your review.We are glad to see you enjoyed your stay with us and hope to see you again on your next visit to NYC.Best regards,

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, affordable, lovedddd the 24hr grocer/deli/coffee & juice store next door! Irish place 3 doors down also delicious. Hotel is old AF but rooms have been redone nicely. Small but that's NY Front desk staff was super friendly and helpful. Great service when I struggled with opening a window
Stayed 3 nights in Mar 2024
Response from Daniel on Mar 27, 2024
Dear Julie,Thank you very much for your review.We are thrilled to see you enjoyed your stay with us.Indeed, although our building is old AF (As the Flamethrower, since both date from 1901), it has undergone several full renovations, the last of which is still ongoing.Our incredible location in the middle of Times Square makes all sorts of culinary options readily available.But the jewel of the crown are our hospitality and housekeeping teams.It will be our pleasure to have you back with us on your next visit to NYC.Best regards,

2/10 Terrible

Kenya

Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water ; tv not working ; extremely noisy could not get any sleep
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Amenities
Very nice hotel room for the price. I wish it had a mini fridge, but beyond that, it is a very good property, close to Broadway, Times Square, Rockefeller Center.
Stayed 2 nights in Mar 2024
Response from Daniel on Mar 26, 2024
Dear Jennifer,Thank you very much for your review.It's great to see you enjoyed your stay with us and liked our excellent location in the middle of Times Square.As we continue with the full renovation of the hotel, ownership is studying options to install minifridges in the rooms.We hope to have them by the time you stay with us again on your next visit to NYC.Best regards,

6/10 Okay

Marissa Leonor

Stayed 4 nights in Mar 2024
Response from Daniel on Mar 27, 2024
Dear Marissa Leonor,Thank you for your review.We are glad to see you enjoyed your stay with us.Please, do not hesitate to get in touch directly and let us know how we could make your next stay even better.Best regards,

8/10 Good

Alan, Portsmouth

Liked: Staff & service, property conditions & facilities
Clean, convenient and the staff were very nice
Stayed 5 nights in Mar 2024
Response from Daniel on Mar 26, 2024
Dear Alan,Thank you very much for your review.We are glad to see you enjoyed your stay with us and hope to see you again on your next visit to the city.Best regards,

10/10 Excellent

Doris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect! Staff was super nice. They let is check-in early. Room was nice and clean
Stayed 1 night in Mar 2024
Response from Daniel on Mar 25, 2024
Dear Doris,Thank you so much for your review.We are very glad to see you enjoyed your say with us, took advantage of our incredible location in the middle of Times Square, met our friendly hospitality team, and appreciated the hard work of our dedicated housekeeping team.It will be a pleasure to have you back again on your next trip to NYC.Best regards,

10/10 Excellent

Benjamin

Liked: Cleanliness
Stayed 10 nights in Mar 2024
Response from Daniel on Mar 25, 2024
Dear Benjamin,Thank you very much for your review.We are thrilled to see you enjoyed your stay with us and hope to be able to host you again on your next trip to NYC.Best regards,

6/10 Okay

Francisco, Fairfield

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location is very convenient but the hotel could use some updating. The front desk staff was very polite and helpful.
Stayed 1 night in Feb 2024
Response from Daniel on Mar 25, 2024
Dear Francisco,Thank you for your review.We are happy to see you enjoyed your stay with us, got to meet our friendly hospitality team, and liked our spectacular location in the middle of Times Square.The hotel is currently undergoing thorough renovations and we will be very happy to welcome you back after we are done with all the updating.Best regards,

8/10 Good

Seyedmohsen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
good
Stayed 2 nights in Mar 2024
Response from Daniel on Mar 25, 2024
Dear Seyedmoshen,Thank you for your review.We are glad to see you enjoyed your stay.Please, do not hesitate to get in touch with us to let us know how we can make your next stay better.Best regards,

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No frills, but clean and very good location for the theater district.
Stayed 6 nights in Feb 2024
Response from Daniel on Mar 25, 2024
Dear Keith,Thank you very much for your review.We are glad to see you enjoyed your stay with us.Indeed, our budget-friendly hotel has only basic amenities, but we pride ourselves in offering spotlessly clean, comfortable rooms, and a friendly service in the heart of Times Square.Hope to see you again on your next visit to NYC.Best regards,

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was a joy. Incredibly helpful and friendly
Stayed 3 nights in Mar 2024
Response from Daniel on Mar 25, 2024
Dear Daniel,Thank you so much for your review.It is great to see you enjoyed your stay with us and got to meet our friendly, dedicated hospitality team.It will be a pleasure to have you back again on your next trip to NYC.Best regards,

10/10 Excellent

Amanda, Lonoke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Daniel on Mar 25, 2024
Dear Amanda,Thank you so much for your review.We are very happy to see you enjoyed our stay with us and hope to see you again on your next trip to NYC.Best regards,

10/10 Excellent

Moira

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The traditionally styled St James is very conveniently located for transport links up or down town, restaurants, shopping , theatres etc . All the staff go above & beyond ( special mention for Joey). Any problems however small are promptly dealt with. The rooms are clean, a good size , warm & comfortable.
Stayed 5 nights in Mar 2024
Response from Daniel on Mar 25, 2024
Dear Moira,Thank you for your kind and thorough review (Joey says "hi" back at you).It is thrilling to see you enjoyed your stay with us, and we hope to have the pleasure of hosting you next time you're in town.Best regards,

8/10 Good

Karen D Marrero

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Love the location , close to times square and broadway shows
Stayed 4 nights in Mar 2024
Response from Daniel on Mar 25, 2024
Dear Karen D Marrero,Thank you very much for your review.It is great to see you enjoyed your stay with us and liked our incredible location in Times Square.Please, do not hesitate to reach out to let us know how we can make your next stay even better.Best regards,

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff who were very welcoming, helpful with how to easily navigate the area and loved the heated bathroom floor. Place has old beautiful character.
Stayed 1 night in Mar 2024
Response from Daniel on Mar 25, 2024
Dear Rachel,Thank you so much for your kind review.We are thrilled to see you enjoyed your stay with us.The hotel is indeed rather old (it first opened in 1901), but has undergone several full renovations. It is very gratifying to see the latest one is welcome.Hope to see you again on your next visit to NYC.Best regards,

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience, staff was respectful and attentive. Close to all the main attractions and to the train/bus station.
Stayed 4 nights in Mar 2024
Response from Daniel on Mar 24, 2024
Dear Evelyn,Thank you very much for your review.We are thrilled to see you enjoyed your stay with us, took advantage of our spectacular location in the middle of Times Square, and got to meet our excellent hospitality team.It will be a pleasure to host you again on your next visit to NYC.Best regards,

8/10 Good

Jacqueline

Stayed 1 night in Mar 2024
Response from Daniel on Mar 25, 2024
Dear Jacqueline,Thank you for your review.We are glad to see you enjoyed your stay with us.Please, do not hesitate to get in touch directly to let us know how we can make your next stay even better.Best regards,

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities
The beds was bad, but te location was perfect
Stayed 3 nights in Mar 2024
Response from Daniel on Mar 24, 2024
Dear Carlos,Thank you for your review.We are happy to see you enjoyed your stay with us.As we continue the full renovation of the hotel, we will be upgrading both our mattresses and our bedframes, so hopefully by the time you come back we will be able to offer you a bedding that's more to your liking.Best regards,

10/10 Excellent

Tzah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 1 night in Mar 2024
Response from Daniel on Mar 25, 2024
Dear Tzah,Thank you for your kind review.We are thrilled to see you enjoyed your stay with us.Hope to see you again on your next visit to NYC.Best regards,

8/10 Good

Paul, Galveston

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was apparently having some renovations done while I was there, and I almost wish they would keep it the way it was. It has a kind of 40s private eye movie feel that I found quite appealing. One could almost imagine seeing Humphrey Bogart or George Raft walking in. It was comfortable, cozy and retro and I loved it. The public area adjacent to the lobby was a lovely spot to get some work done in a private library setting. I would get some takeout from the deli next door and have a leisurely meal in there while editing documentaries and TV commercials on my laptop. I often sat at the bar, which was very interesting in that it was not a working bar. In fact, the multitude of bottles were empty. It amplified the “40s movie set” feel very well. All this being said, I do hope that the renovations include new beds and other furnishings in the rooms. My bed was so hard (and had a peak in the middle) that my back hurt really badly when I got up. The other furniture was showing its age, and not in a quaint, retro sort of way. With any luck, they will put in new pieces that retain the sort of period feel. In addition, it’s only a bit over a block away from Times Square and only a few minutes away from all the theaters. I would definitely stay there again.
Stayed 3 nights in Mar 2024
Response from Daniel on Mar 23, 2024
Dear Paul,Thank you very much for your review.We are very happy to hear you enjoyed your stay with us.Ah, indeed, we are undergoing renovations and do understand that some of the "old times" aesthetic appeal is going to get lost in the process, but for most things there comes a time to adapt and modernise. I'm personally very happy with the substitution of the old carpeting with the new wooden floors, much more hygienic.The renovations will absolutely include an upgrade to the furniture, including the bedframes and mattresses, of course, and ownership is also studying a way to make the HVAC system more user-friendly.We hope to be able to welcome you back after all these changes, and to make an even better impression.Best regards,

10/10 Excellent

P L

Liked: Cleanliness, staff & service, property conditions & facilities
The price for the location. I didn't have a budget for the average hotel of this quality.
Stayed 1 night in Mar 2024
Response from Daniel on Mar 22, 2024
Dear P L,Thank you for your kind review.We are thrilled to see you enjoyed your stay with us.As a budget-hotel, we pride ourselves on being able to offer affordable, friendly, and comfortable accommodations.It was a pleasure to have you with us and we hope to see you again on your next visit to NYC.Best regards,

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced for New York and the theater district.
Stayed 1 night in Mar 2024
Response from Daniel on Mar 22, 2024
Dear Ronald,Thank you very much for your review.We are happy to see you enjoyed your stay with us.Definitely, our hotel prides itself on being able to offer a budget-friendly but friendly and comfortable accommodation in the middle of Times Square.Hope to see you again on your next visit to NYC.Best regards,

10/10 Excellent

Pedro Barriuso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very conveniently located near Times Square. It is excellent value for money.
Stayed 3 nights in Mar 2024
Response from Daniel on Mar 22, 2024
Dear Pedro Barriuso,Thank you very much for your review.We are thrilled to see you enjoyed your stay with us and took advantage of our incredible location in the middle of Times Square.Hope to have the pleasure of hosting you again on your next visit to NYC.Best regards,

8/10 Good

Jason

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Daniel on Mar 22, 2024
Dear Jason,Thank you for your review.We are happy to see you enjoyed your stay with us.Please, do not hesitate to get in touch and let us know how we can make your next stay even better.Best regards,

8/10 Good

Barbara

Traveled with group
Liked: Cleanliness, staff & service
Classic old NYC hotel. Room was clean but can’t regulate your own heat which is loud and clanks when it comes on. Location is great. - half block from Times Square. Would stay again.
Stayed 2 nights in Mar 2024
Response from Daniel on Mar 22, 2024
Dear Barbara,Thank you very much for your review.It is great to see you enjoyed your stay with us and took advantage of our spectacular location.Although our heating system is rudimentary, guests are able to control it individually from each room; please, never hesitate to ask for assistance, our hospitality team is always happy to help.Happily, ownership is studying options to upgrade the HVAC system to make it more user-friendly.Hope to see you again on your next visit to NYC.Best regards,

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Cleans comfortable and central!
Stayed 1 night in Mar 2024
Response from Daniel on Mar 22, 2024
Dear Tara,Thank you very much for your review.It was a pleasure to have you with us and we hope to see you again soon.Best regards,

10/10 Excellent

Patricia L

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for anyone wanting to walk to Time Square. Lots of restaurants. Very helpful staff at the front desk.
Stayed 3 nights in Mar 2024
Response from Daniel on Mar 22, 2024
Dear Patricia L,Thank you very much for your review.We are pleased to see you enjoyed your stay with us.Our incredible location in Times Square is only second to our exceptional teams.Hope to see you again on your next visit to the city.Best regards,

8/10 Good

Kathleen, Beverly

Liked: Staff & service
Certainly fits the bill for price and adequate accommodation. Could do with blackout curtains as there are only slatted blinds for window and definitely needs AC. Too hot not to keep window open but it’s a very busy area which is great until you’re finally hoping to sleep but can’t shut your window. Late check out time is great but can’t really sleep in due to the lack of blackout curtains and the noise since the window has to be open. But the staff was efficient and accommodating and the room itself is a good size and in decent shape.
Stayed 1 night in Mar 2024
Response from Daniel on Mar 22, 2024
Dear Kathleen,Thank you very much for your thorough review.We are happy to see you enjoyed your stay with us.As we continue with the full renovation of the hotel, ownership is studying some improvements to the rooms, and blackout curtains, as well as an upgrade to our very rudimentary HVAC system are part of the project.We truly appreciate your feedback.Hope to see you again soon.Best regards,

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Daniel on Mar 22, 2024
Dear Stephen,Thank you for your review.We are glad to see you enjoyed your stay with us.Don't hesitate to get in touch with us and let us know how to make your next stay even better.Best regards,

10/10 Excellent

Peter Ernest

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first thing you notice when you arrive is how central and close it is to Times Square. The room was small to medium size, but very clean and had the usual facilities. No hot drinks available but several cafes & shops along the street. I couldn't believe how quiet the rooms were too. You could hear people on the corridor; nothing unusual. But you could barely hear anything from the street. Staff were lovely. I'd definitely stay here again.
Stayed 6 nights in Mar 2024
Response from Daniel on Mar 19, 2024
Dear Peter Ernest,Thank you very much for your kind review.It was our pleasure to have you with us and we hope to see you again on your future visits to NYC.Best regards,

8/10 Good

Nancy Ann

Traveled with family
Liked: Cleanliness, staff & service
The proximity to Times Square was fantastic. The hotel was clean and we felt safe. Consistent with other reviews the room is basic but that’s fine. Negatives were a loud radiator and the tv didn’t work. We didn’t ask for assistance with either while on property. I would stay here again.
Stayed 3 nights in Mar 2024
Response from Daniel on Mar 19, 2024
Dear Nancy Ann,Thank you very much for your review.We are glad to see you enjoyed your stay with us, took advantage of our spectacular location, and noticed our excellent housekeeping's job in keeping the hotel spotless.As we continue with the full renovation of the hotel, ownership is studying options to improve our heating system to make it more user-friendly.Please, never hesitate to ask our hospitality team for assistance if something in your room is not working the way it should; they are always happy to help.Hope to see you again on your next visit to NYC.Best regards,

10/10 Excellent

Salman

Stayed 1 night in Mar 2024
Response from Daniel on Mar 20, 2024
Dear Salman,Thank you very much for your review.We are thrilled to see you enjoyed your stay with us and hope to see you again soon.Best regards,

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Daniel on Mar 20, 2024
Dear Rachel,Thank you so much for your review.We are happy to see you enjoyed your stay with us.Hope to see you again on your next trip to NYC.Best regards,

10/10 Excellent

Fumiho

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, good location
Stayed 2 nights in Mar 2024
Response from Daniel on Mar 20, 2024
Dear Fumiho,Thank you very much for your review.We are thrilled to see you enjoyed your stay with us, got to take advantage of our excellent location in the middle of Times Square, and meet our friendly hospitality team.Hope to see you again on your next visit to NYC.Best regards,

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was super easy check in and check out. The bed was comfortable, bathroom was clean. We will stay there agai for sure!
Stayed 1 night in Mar 2024
Response from Daniel on Mar 18, 2024
Dear Maria,Thank you very much for your review.We are happy to see you enjoyed your stay with us and look forward to seeing you again.Best regards,

6/10 Okay

Steve

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Radiator racket was ongoing whenever heat came on, toilet ran constantly, and bad insulation. Location was very good.
Stayed 2 nights in Mar 2024
Response from Daniel on Mar 18, 2024
Dear Steve,Thank you for your review.We are glad to see that you enjoyed your stay with us.As we continue with the renovation of the hotel, ownership is working on options to make the HVAC system more silent and user-friendly. We hope to have that covered soon. We appreciate your feedback in that respect.Best regards,

8/10 Good

Mingyue

Stayed 3 nights in Mar 2024
Response from Daniel on Mar 19, 2024
Dear Mingyue,Thank you for your review.We are glad to see you enjoyed your stay with us.Please, do not hesitate to get in touch directly to let us know how we can make your next stay even better.Best regards,

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Daniel on Mar 18, 2024
Dear Janice,Thank you very much for your review.We are very pleased to see you enjoyed your stay with us.Hope to see you again on your next visit to NYC.Best regards,

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service
The room seemed to have been recently painted and was in decent condition. The room was very small. I do not think we had a Queen bed as booked. I think it was a double. Still, a decent room and we did not plan on spending much time in it. Our room was one of 2 on the floor that was on the elevator side of the hall doors. It was a little noisy late at night. The room was/seemed clean when we got there. We are use to having fresh towels and the bed made…. General housekeeping, each day we are there. That did not happen. Overall a decent, clean room, at a convenient Times Square area hotel.
Stayed 2 nights in Mar 2024
Response from Daniel on Mar 18, 2024
Dear Michael,Thank you for your review.We are glad to see that, overall, you enjoyed your stay with us.All rooms in the hotel have recently been renovated (and we are still working on some of the details). It's rewarding to see it was noticed.Reservations guarantee a room type. In your case, you booked a room with a Queen bed and the room you stayed in has a Queen bed. In the very very rare event that something happens and we have to switch a room type (which is extremelly infrequent but can happen if an emergency arises), we are very forward about it with our guests.As explained during the check-in, we only provide housekeeping if requested through the green "Make My Room" service card in your room. We checked the housekeeping log for the 2 nights of your stay and did not see any service requests, so none was provided.Please, do not hesitate to get in touch with us directly if you wish to talk about your stay further.Best regards,

8/10 Good

Brian, Titusville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Daniel on Mar 18, 2024
Dear Brian,Thank you so much for your review.We are glad to see you enjoyed your stay with us.Please, do not hesitate to reach out directly and and let us know how to make your next stay even better.Best regards,

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel very close to Times Square and many areas of attraction. The room was clean and comfy.
Stayed 3 nights in Mar 2024
Response from Daniel on Mar 18, 2024
Dear Fernando,Thank you very much for your review.We are thrilled to see you enjoyed your stay with us and hope to see you again on your next trip to the city.Best regards,

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service
Great location if you are going to a broadway show. Staff was very helpful.
Stayed 2 nights in Feb 2024
Response from Daniel on Mar 18, 2024
Dear Brian,Thank you so much for your review.We are very happy to see you enjoyed your stay with us.Definitely, our incredible location is only second to our fantastic staff, both the hospitality team and the hardworking housekeeping team do their best to make sure our guests are taken care of.Hope to see you again on your next visit to NYC.Best regards,

10/10 Excellent

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, reasonable price, very close to Times Square and Broadway- just walking distance
Stayed 1 night in Mar 2024
Response from Daniel on Mar 18, 2024
Dear Cecilia,Thank you very much for your review.We are thrilled to see you enjoyed your stay with us and hope to see you again on your next visit to NYC.Best regards,

10/10 Excellent

Stacey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location can't be beat! This is my second stay at this hotel. I read that they are doing renovations which I'm happy about as i could hear the guests in the next room through the wall and there was no ac. Yes it's March but it was warm, we asked for a fan for the room and got it fast. The listing does list ac as an amenity though, and doesn't admit its seasonal.
Stayed 2 nights in Mar 2024
Response from Daniel on Mar 18, 2024
Dear Stacey,Thank you so much for your kind review.It was a pleasure to have you back with us.We are indeed in the middle of renovating the whole hotel and studying possibilities for improving our HVAC and not making it seasonal (which is a common characteristic in budget hotels in the city). We appreciate your feedback about it.We hope to see you again soon!Best regards,

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel St. James is a quaint property. The location cannot be beat! It is an older establishment with eclectic charm. The room was clean and very warm. Cute pigeons nest outside the windows. The mattress was very old, but we were so exhausted every day it was okay. I would stay here again. This hotel is also featured in the movie "Big."
Stayed 3 nights in Mar 2024
Response from Daniel on Mar 18, 2024
Dear Suzanne,Thank you very much for your thorough review.It is thrilling to see you enjoyed your stay with us and hope to see you again soon.Best regards,