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Reviews of Residence Inn By Marriott West Orange

3 out of 5
Residence Inn By Marriott West Orange
107 Prospect Ave, West Orange, NJ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 272 out of 431 reviews" "
Rating 8 - Good. 98 out of 431 reviews" "
Rating 6 - Okay. 38 out of 431 reviews" "
Rating 4 - Poor. 10 out of 431 reviews" "
Rating 2 - Terrible. 13 out of 431 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Dale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was fine for my needs...note...the bottom floor is musty and retained a lot of cooking odors. Also, if you have a room with an adjoining door, expect to hear your neighbors as though they are in the room with you. Request NOT to have an lock out door
Stayed 2 nights in Apr 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kendra Marie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, staff was very helpful and kind! Beautiful hotel, was really surprised at how pretty it was. They said the hotel was completely full and we never heard any sound while we were in our room, very sound proof. Wonderful!
Stayed 1 night in Apr 2024
Response from KT on Apr 11, 2024
Thank you for your valued feedback! We hope to see you again soon!

4/10 Poor

Christopher

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Unlike the listing on Expedia. The bar is closed. The game room is not available. And the fire pit was not available to actually use with a fire. Unfortunately, the only reason we booked this property was for the amenities and they were not available
Stayed 4 nights in Mar 2024
Response from KT on Apr 11, 2024
Thank you for your valued feedback. Harry's Bar has been closed for a couple of years now and when we did close the bar, we made sure to update our website and Expedia. My sincere apologies you were misinformed. We anticipate to open Harry's Bar in the near future. In regards to the fire pit, it is operational, seasonal and we anticipate firing it up in the warmer months to come. We have removed Harry's Bar again in which the game room is located. Thank you again for being our guest and for informing us.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay very clean and affordable!!! Wonderful staff
Stayed 2 nights in Mar 2024

8/10 Good

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here multiple times. Great place, my main complaint is if you have 3 people the pullout couch is HORRENDOUS. They are extremely uncomfortable. You are better off sleeping on the couch and not using the Pullout bed. The mattress in the couches need replacing 0/10.
Stayed 1 night in Mar 2024

6/10 Okay

Regino

Liked: Staff & service
Disliked: Cleanliness
Not very clean
Stayed 1 night in Mar 2024

8/10 Good

Keyonah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great to bring your family here
Stayed 1 night in Mar 2024
Response from Residence Inn- West Orange on Mar 24, 2024
Dear Keyonah,Thank you for staying with us; I will share your feedback with the hotel Team. I am so happy you and your family enjoy your stay.

6/10 Okay

Irena

Stayed 1 night in Mar 2024

10/10 Excellent

Nicky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family enjoyed our stay at residence inn by Marriott. The staff was amazing
Stayed 1 night in Mar 2024
Response from Daniel Canarte on Mar 24, 2024
Dear Nicky, Thank you for your feedback; it is essential to hear from our guests. I will share your comment with the Hotel Team to celebrate our success. Thank you, Daniel Canarte Assistant General Manager

10/10 Excellent

Keyonah

Traveled with family
Liked: Amenities
I love everything about this property
Stayed 1 night in Feb 2024
Response from Daniel Canarte on Mar 24, 2024
Dear Keyonah,Thank you for your feedback about your stay; they help us improve our services daily. I hope to see you again. Daniel Canarte Assistant General Manager

10/10 Excellent

Shirrell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property’s location serves me well
Stayed 2 nights in Dec 2023
Response from Residence Inn West Orange on Feb 27, 2024
Dear Shirrell, Thank you for your feedback; I will share it with the hotel Team to continue providing our unique services.

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Close to Montclair.
Stayed 1 night in Jan 2024
Response from Daniel Canarte on Jan 30, 2024
Dear Tiffany, Thank you for your feedback; we like to hear from our guests about your experience with our services. Please let us know if you plan to return to the area. Warman Greetings, Residence Inn West Orange.

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Residence Inn - West Orange on Jan 30, 2024
Dear Guest, Thank you for your feedback; they help us to keep providing our unique Residence Inn services. Greetings, Residence Inn West Orange

10/10 Excellent

kara, Fall River

Stayed 1 night in Jan 2024
Response from Residence Inn West Orange on Feb 27, 2024
Dear Kara, Thank you for your feedback; I will share it with the hotel Team to continue providing our unique services.

8/10 Good

Anthony

Stayed 1 night in Jan 2024
Response from Residence Inn West Orange on Feb 27, 2024
Dear Anthony, Thank you for your feedback; it is always a pleasure to hear from our guests about their stay experience. I will share your experience with the leadership team. if you plan to go back to the area, please let us know.

6/10 Okay

Khaled

Disliked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from Residence In West Orange on Feb 27, 2024
Dear Khaled, Thank you for your feedback; I will share your comment with the leadership team. if you plan to go back to the area, please let us know.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Residence Inn West Orange on Feb 27, 2024
Dear Julie, Thank you for your feedback; I will share it with the hotel Team to continue providing our unique services.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

LEONARD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem! It's an excellent hotel with fantastic service! Ms. Katie greeted us with a smile every morning.
Stayed 3 nights in Dec 2023

10/10 Excellent

Patricia Ping

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Stayed 1 night in Dec 2023

10/10 Excellent

Anton

Stayed 1 night in Dec 2023

8/10 Good

LYDIA

Very nice hotel, lovely staff. Nice room, bathroom needs a little sprucing up, door jams are rusted and air conditioning made loud noises, but enjoyed the 2 nights we stayed.
Stayed 2 nights in Nov 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Oscar

Stayed 1 night in Nov 2023

8/10 Good

Robert

Stayed 1 night in Nov 2023

10/10 Excellent

Janis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room smelled clean when I walked in but once spry wore off like Dog ! Could be from people in adjoining room that had 2 dogs . But rooms nicely redone and comfortable.
Stayed 1 night in Oct 2023
Response from Residence Inn West Orange on Oct 15, 2023
Dear Janis, Thank you for your feedback; your experience is significant. I will share your review with the hotel team. I hope to see you soon.

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Residence Inn West Orange on Oct 15, 2023
Dear Michael, Thank you for your feedback; that helps us to keep improving our services. i hope to see you soon,

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room design very nice
Stayed 2 nights in Sep 2023
Response from Residence Inn - West Orange on Oct 1, 2023
Dear Robert, Thank you for your feedback; your comment is essential for keeping our services. We look forward to seeing you again.

10/10 Excellent

Mary, Media

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Residence Inn - West Orange on Aug 27, 2023
On behalf of the entire hotel team, thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel Team to celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

PAMELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The overall stay was fine the room was okay , I just was a little disappointed that it wasn't the two rooms that we normally get, The breakfast was okay.... My check-in was good with Michael I was able to check in a little earlier but my check out was okay as well I guess but the guy wasn't able to print me a receipt.
Stayed 3 nights in Aug 2023
Response from Daniel Canarte on Aug 15, 2023
Dear Pamela,Thank you for your feedback; it is essential to hear from you. They help us to improve our services. I was checking your reservation, and the room are you booked was a studio king-side bed, and any upgrade is available based on the availability of the rooms.I hope to see you next time have you visited our area.

10/10 Excellent

Guy

Stayed 1 night in Aug 2023
Response from Residence Inn - West Orange on Aug 27, 2023
Thank you for your feedback, it is essential to hear about your experience with our services.We hope to see you soon.

6/10 Okay

ALLEN E

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Adorable Building - Wouldn't Stay Again
This hotel is absolutely adorable. It's a comfortable home you are a guest in and the amenities are perfect for a quick get away. The breakfast is exceptional for a free breakfast buffet. And the furniture in our suite appeared newly updated. Unfortunately, I have a little more to say on the negative side than the positive. The floors were not clean.There was small pieces of garbage we found and we felt our feet sticking. We asked to have them clean while we were away and it was evident this cleaning occurred. However, it appeared to be a spot clean. There was ketchup still stuck on the kitchen floor. We had not eaten or drank in the room. Upon further exploration, we found mold on the walls in the bathroom, 3 hairs in the supposedly clean shower we had not yet used, rust and grime built up on the floor near the toilet and the base of the toilet, soap scum built up on the shower wall behind the soap provided that I was easily able to scrub away myself, spots all over the full body closet door mirror that left me questioning if it had been cleaned in the last month, grimed visible on table top surfaces, a hair tie on the bathroom counter behind the tissues left from previous guests, and poor craftsmanship throughout the room including an exposed wire above the main entry door. The only reason we slept here is because my wife could smell the bleach on the sheets but she couldn't even bring herself to shower here. We will not return.
Stayed 1 night in Aug 2023
Response from KT on Aug 8, 2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. __[INSERT GUEST ISSUE]__ has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

6/10 Okay

Linh

Traveled with family and small children
Liked: Staff & service
it is not worth for the price. No AC for the first 2 nights and they finally fixed the third night. Limited food options around the area.
Stayed 3 nights in Aug 2023

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Daniel Canarte on Aug 7, 2023
Dear Christopher,Thank you for sharing feedback on your recent stay with us at Residence Inn - West Orange.It is always a pleasure to hear positive feedback, particularly from those who matter the most to us – you!I will share your feedback with our associates and leaders to celebrate the unique guest experience they provided.

6/10 Okay

Susann

Stayed 1 night in Aug 2023
Response from Residence Inn West Orange on Aug 27, 2023
Thanks for your feedback; I hope you give us another opportunity to provide our services.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and easy access to friends and family
Stayed 3 nights in Jul 2023
Response from Daniel Canarte on Aug 7, 2023
Dear Diane,Thank you for taking the time to share feedback on your recent visit with us.It is always a pleasure to hear positive feedback, particularly from those who matter the most to us – you! I will share your positive feedback with our associates and leaders to celebrate the excellent guest experience they provided.

8/10 Good

olga

Stayed 1 night in Aug 2023
Response from Daniel Canarte on Aug 6, 2023
On behalf of the entire hotel team, thank you for sharing about your recent stay.We hope to welcome you again soon.Sincerely,

8/10 Good

Keith, Mesa

Liked: Staff & service
Hotel needs detailed renovations. Paint. moldings, elevators etc. Everything works but the place needs a further detailed makeover.
Stayed 4 nights in Jul 2023
Response from Daniel Canarte on Aug 6, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Hotel Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Amber

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, will stay again if in NJ
Our experience was great! Guest service was friendly. They provided cleaning services to our room daily while supplying anything running low in our room, we didn’t even have to ask. The amenities were great, clean and family friendly. Breakfast was plentiful. The courtyard was beautiful as well as the eating area. We had a great experience.
Stayed 6 nights in Jul 2023
Response from KT on Aug 2, 2023
Thank you so much for your valued feedback and for being our guest!

10/10 Excellent

Sharee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. Friendliness. Very clean. Hot tub and pool was perfect. Everytime we visit NJ we will be going back
Stayed 1 night in Jul 2023
Response from KT on Aug 2, 2023
Thank you for being our guest!

8/10 Good

Ernst, Newtown Square

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jul 2023
Response from KT on Aug 2, 2023
Thank you for your valued feedback and for being our guest!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from KT on Aug 2, 2023
Thank you for your valued feedback!

10/10 Excellent

brittany

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it everything was so perfect
Stayed 1 night in Jul 2023
Response from Daniel Canarte on Jul 24, 2023
Dear Brittany,On behalf of the entire hotel team, thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly from those who matter the most – you! Your feedback has been shared with the Hotel Team to celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Daniel CanarteAssistant General ManagerResidence Inn by Marriott - West Orangedaniel.canarte@residenceinn.com9736694700

10/10 Excellent

Elizabeth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 1 night in Jul 2023
Response from Residence Inn on Aug 6, 2023
Thanks for your feedback that make us keep improving our services.We hope to see you again soon.

10/10 Excellent

Jessica

Stayed 1 night in Jul 2023
Response from Daniel Canarte on Aug 7, 2023
Dear Jessica,Thank you for taking the time to share feedback on your recent visit with us.It is always a pleasure to hear positive feedback from those who matter most to us. I will share this with our Team to celebrate your experience in our hotel.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from KT on Jun 30, 2023
Thank you for your valued feedback! We hope to see you again soon!

10/10 Excellent

JeanAnn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Katie at the front desk is an outstanding employee. Not only was she accommodating, she made sure we were happy. Very rare to meet such an exceptional employee.
Stayed 1 night in Jun 2023
Response from Daniel Canarte on Jun 19, 2023
Dear JeanAnn, Thank you for recognizing Ketie's services; we must receive your feedback and deliver a unique culture to all our guests. I will share your comment with Katie and the leader team.

8/10 Good

Robbin

Stayed 1 night in Jun 2023
Response from Daniel Canarte on Jul 17, 2023
Thank you for choosing us; we appreciate your feedback. We hope to see you soon.