Ratings based on 5,242 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jan 7, 2020 on Expedia
Comment from Hotel Management
Jan 8, 2020 by Ray, Hotel Management
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
by A verified traveler
Posted Jan 6, 2020 on Expedia
Comment from Hotel Management
Jan 7, 2020 by Ray, Hotel Management
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
by A verified traveler
Posted Jan 6, 2020 on Expedia
No breakfast to go bags were available for an early checkout.
Comment from Hotel Management
Jan 7, 2020 by Ray, Hotel Management
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issue from occurring in the future.
by A verified traveler from Costa Rica
Posted Jan 6, 2020 on Expedia
The breakfast was great and they have coffee or tea available 24/7.
Comment from Hotel Management
Jan 7, 2020 by Ray, Hotel Management
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
by A verified traveler from Winston-Salem
Posted Jan 5, 2020 on Expedia
Front desk rep was very friendly, allowed us to check in early and explained how the gated parking area operated. Very nice check on experience.
Comment from Hotel Management
Jan 7, 2020 by Ray, Hotel Management
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
by A verified traveler from Ocala Florida
Posted Jan 5, 2020 on Expedia
We loved everything from staff to room to breakfast.We travel alot and give Spring Hill Suites an A Bravo. PS free airport shuttle to Newark Airport was an added plus. Then once at the airport for 11.25 for 62 or 15.25 full fare your in NYC in no time.
Comment from Hotel Management
Jan 7, 2020 by Ray, Hotel Management
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
by A verified traveler
Posted Jan 3, 2020 on Expedia
The Hotel was very clean and my room space was amaizing. Near to the Outlet mall and near to airport. I love this hotel!
Comment from Hotel Management
Jan 7, 2020 by Ray, Hotel Management
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
by A verified traveler
Posted Jan 3, 2020 on Expedia
Comment from Hotel Management
Jan 7, 2020 by Ray, Hotel Management
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issue from occurring in the future.
by A verified traveler
Posted Jan 1, 2020 on Expedia
Comment from Hotel Management
Jan 7, 2020 by Ray, Hotel Management
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
by A verified traveler from Cape Vincent
Posted Dec 30, 2019 on Expedia
Our room was very clean and had all the accommodations we were looking for with our family of 5. Two double beds, and a pull out double sofa made for a comfortable two nights. We drove to the PATH and went into NYC each day, making this hotel very affordable for our trip to NYC during the holidays. The breakfast buffet was very generous, well stocked, and the seating area was large. Hubby and I took the opportunity for a few beers in the lobby during the evening.
Comment from Hotel Management
Jan 1, 2020 by Ray, Hotel Management
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
