Ratings based on 785 Verified Reviews

3.3 out of 5
61% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from elizibeth nj

Stay somewhere else

Posted Sep 14, 2017
Well we booked this room for 3 night but left after 2 because we just felt dirty. The room felt damp and nasty. Bed and sheets were very uncomfortable and pretty sure I felt bugs all night. There is a stove but there was nothing in the room. No pans, bowls, not even a single cup. When I checked in the girl never even looked at me. I would not stay here again
Comment from Hotel Management
Sep 16, 2017 by General Manager, Hotel Management
Dino, I apologize that we failed to provide you an exceptional stay. We are extremely sorry we failed to provide you with a clean and comfortable visit. We do not take cleanliness issues lightly, and we're addressing this with our Head of Housekeeping. We have checks and balances in place to double inspect every room before guest checks in, or returns back to their room. We are redoubling our efforts to make sure that we adhere to these set procedures. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from New Canaan Ct

Posted Sep 5, 2017
The hotel is ok, but to noise. The location is very good! They are in front of Jersey's Garden outlets
Comment from Hotel Management
Sep 6, 2017 by General Manager, Hotel Management
Kelly, thank you for taking the time to review your stay. It’s a pleasure knowing you loved our location and your overall stay with us was an enjoyable one. However, we are sorry for the noise issue you experienced during your stay. Our front desk is staffed to assist your needs, so we would have been happy to address this issue if you had alerted us. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Close to the largest outlet in NJ

Posted Aug 27, 2017
Was fine, affordable hotel, más close to the Newark airport ann 10 minutes from NY,
Comment from Hotel Management
Aug 27, 2017 by General Manager, Hotel Management
Danny, thank you for being our guest. It’s nice to know our location was convenient for your needs and that you found us to be a good value. We hope to have the honor of hosting you again soon. Sincerely, General Manager
1 out of 5
by A verified traveler from New York

Left over of a "burrito" first night. Horrible

Posted Aug 24, 2017
Left over of Burrito fist night. Back entrance door left wide open. Bait & switch arrangements with " Expedia. Room filled with "red ants" and spider. Stuff was lost and nobody handed it over. Dirty linen, refrigerator in the room was spoilt and all the food I bought got spoilt. Everyday spent was TERRIBLE. The staff were very unhelpful. Travelled with 2 12 years old who were traumatized by the experience.
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
Abimbola, we're sorry for the unpleasant experience you had. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit, and we thank you again for your feedback. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from ho chi minh city, viet nam

Posted Aug 23, 2017
Cons: breakfast was minimal. Needs lots of improvement.
Location: Good location close to the airport.
good check in and clean and comfortable room. Breakfast needs improvement. Just some wrapped up muffins and coffee of which they ran out of both.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Len, thank you for being our guest. It’s a pleasure knowing you liked your spotless room and our proximity to the airport. However, I am disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
1 out of 5
by A verified traveler from PA

Don't go their if you don't have to

Posted Aug 17, 2017
Hotel was horrible I paid 20 more dollars for a better hotel
Comment from Hotel Management
Aug 19, 2017 by General Manager, Hotel Management
Adam, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
3 out of 5
by A verified traveler from S

Noisy & not

Posted Jul 25, 2017
The property was clean but I stayed 5 nights and they never changed my towels once. It is next to the airport so be ready to hear the planes land. The only vending machine was out of water for the whole 6 days & no one ever refilled it. The complimentary breakfast is a thermos of coffee and some small wrapped up muffins. Internet is slow so you will have to pay to upgrade. I was in a wheelchair and to get in the hotel I was lucky some other guests would open the doors for me
Comment from Hotel Management
Jul 27, 2017 by General Manager, Hotel Management
We are sorry our hotel did not meet your expectations and apologize for all the inconvenience you had while here. Towel and linen exchange is done at the front desk as our brand standard requirement, and we apologize if it was not communicated to you at the check-in. We also regret the service and noise issues you encountered and that our amenities did not meet your satisfaction. Your feedback has been shared with the respective teams in an effort to make improvements moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
1 out of 5
by A verified traveler

Our stay was horrible. The place is a dump

Posted Jul 24, 2017
Pros: Nothing
Cons: Everything
Location: tough neighborhood
We weren't even offered washcloths without requesting them, no cleaning of the room no service and it was in a rough part of town. Rugs were old, it smelled, blankets seemed so dirty and old. The gates didn't work to allow us to park so we had to wait to get out and in. Don't waste your money
Comment from Hotel Management
Jul 26, 2017 by General Manager, Hotel Management
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. We are sorry once again and hope you will give us another opportunity so that we can make it up to you. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Elizabeth Nj

Airport

Posted Jul 15, 2017
Close to airport. Friendly staff. Clean rooms. No late check out.
Comment from Hotel Management
Jul 16, 2017 by General Manager, Hotel Management
Smith, thank you for choosing to stay with us. We are delighted to know you had an enjoyable visit and our location close to the airport was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Dominican Republic

Affordable, clean, conveniently close to airport.

Posted Jul 14, 2017
Pros: The peaceful environment to rest, the quite surrounding, the convenience of microwave and refrigerator, the affordable rate.
Cons: The toilet cushion seat was too low. The carpets in the room are too old...a r placement for wood-like floors are preferable.
Location: Great location with plenty options for meals /restaurant and the mall nearby; combined with the privacy and exclusive area of the hotel, off the crowd
A very friendly staff (Iris) receptionist and maids. Peaceful environment to a goodnite sleep, conveniently closer to restaurants and mall. Enough free parking space. A good hotel!
Comment from Hotel Management
Jul 15, 2017 by General Manager, Hotel Management
Fausto, we are pleased to see you enjoyed your stay with us. It’s our pleasure knowing you loved almost all the aspects of your visit, especially the excellent service provided by our staff and had a great night’s sleep in our comfy bed. I will surely share your compliments with Iris. We hope to see you again soon. Sincerely, General Manager