Ratings based on 829 Verified Reviews

3.2 out of 5
61% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Dec 11, 2017
Pros: peace and quiet , the front desk staff was excellent!!!!!!
Cons: just a few upgrades to the kitchen!
Location: Elizabeth NJ
Great not too overdone.... very good location for shopping, with not a lot of traffic, of both cars and People!
Comment from Hotel Management
Dec 12, 2017 by Hotel Management  , Hotel Management
Jacob, thank you for staying at Extended Stay America and for sharing your feedback. We were thrilled to read you that truly enjoyed our attentive service and that our location was perfect for your needs. We look forward to welcoming you back soon! Sincerely, Hotel Management 
3 out of 5
Recommended
for Everyone
by A verified traveler from Bermuda

Posted Dec 10, 2017
Furniture is a little dated but comfortable and clean
Comment from Hotel Management
Dec 11, 2017 by Hotel Management, Hotel Management
Thanks so much for your review. Your feedback is so helpful in knowing what we're doing right, and where we can improve. We're glad you enjoyed your stay overall, and we apologize for failing to meet some of your expectations. We hope you will give us another opportunity, as we'd love to ensure a comfortable and relaxing stay. Sincerely, Hotel Management
3 out of 5
Recommended
for Families
by A verified traveler from Florida

Inexpensive near to airport with airport shuttle

Posted Dec 9, 2017
Pros: See above
Cons: See above
Location: See above
If you are trying to find this hotel at night in a rental car you better have a GPS. The hotel lived up to their advertising- nothing more. The "grab & go breakfast" consists of coffee or tea, granola bars and instant oatmeal. The coffee was OK. Better yet is the IHOP across the street. Room was decently clean and everything worked. Staff was friendly and helpful. Parking lot has locked gates that are supposed to work with your room key, but don't always work so there can be a delay in opening the gate to go in or come out. It was just under a hundred a night for five nights, so was OK. It would have been a better value if I were to have cooked my own meals, which you could do on the kitchen range (no oven). The shower drain was slow and backed up.
Comment from Hotel Management
Dec 9, 2017 by Hotel Management, Hotel Management
Jon, thank you for taking the time to evaluate your stay. We are happy to know that you liked our friendly assoicates, affordable rates and your well-appointed room. However, we are sorry for not being able to meet all of your expectations and regret the inconvenience caused. We appreciate you letting us know how we can improve as well as what we are doing right. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
2 out of 5
Recommended
for Everyone
by A verified traveler from pa

Could hear the neighbors all night

Posted Nov 30, 2017
And breakfast was coffee, presweetened creamer that should have been refrigerated but was sitting at room temp all day, granola bars and individually wrapped things that looked slightly like muffins... Snacks and caffeine ≠ breakfast Snacks and caffeine ≠ continental breakfast Snacks and caffeine = lies!
Comment from Hotel Management
Nov 30, 2017 by Hotel Management, Hotel Management
I am very sorry we failed to deliver the exceptional stay you deserved. We are disappointed to know you were not pleased with our complimentary grab-and-go breakfast and the noise issue you experienced while you were here. Your review will be taken as a tool to ensure that all procedures within our concerned departments are being followed. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
3 out of 5
by A verified traveler from tampa, fl

Ok hotel

Posted Nov 6, 2017
Close to airport and mall, hard bed, limited tv channels, outdated furniture
Comment from Hotel Management
Nov 7, 2017 by Hotel Management, Hotel Management
Julio, thank you for sharing your experience. We are happy to know you liked our close proximity to the airport and that your overall experience was good. However, we’re sorry for the inconvenience you had here. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope the positive aspects of our visit will encourage you to choose us again in the future. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Elizabeth, NJ

Beautiful hotel across Jersey Gardens mall

Posted Oct 20, 2017
The hotel was excellent the only bad thing is I initially booked For a queen size bed and when I went to check in we were told our room was changed not to worry we would just have 2 queen size beds....when we get to our room we were displeased, because we were given a room with 2 full size beds. I didn’t go back to the check in desk were too exhausted. Overall, it was beautiful.
Comment from Hotel Management
Oct 22, 2017 by Hotel Management, Hotel Management
Thanks for being our guest at Extended Stay America. We are delighted to read you had a comfortable stay and liked our location. That being said, we are sorry for the inconvenience you had at the time of check-in and with your room. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will give us another opportunity to serve you better when you return to our area. Sincerely, Hotel Management
2 out of 5
by A verified traveler from NJ near airport

Hotel near airport

Posted Sep 25, 2017
Pros: We were close to our job site.
Cons: Service and cleanliness of room.
We have to physically go and get clean towels and any additional items for room we needed. No one checked our room until the day before we left. When we checked out we were looking around the room to make sure we had all of our belongings and looked under the bed to find a doll and alot of trash. It looked as though it hadn't been cleaned under the bed in a very long time.
Comment from Hotel Management
Sep 27, 2017 by Hotel Management, Hotel Management
Jonathan, thank you for your candid review. Although you liked our location, we apologize for the cleanliness issues you experienced in your room. We will address this matter with our housekeeping associates immediately to take corrective action so that it does not happen again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
1 out of 5
by A verified traveler from elizibeth nj

Stay somewhere else

Posted Sep 14, 2017
Well we booked this room for 3 night but left after 2 because we just felt dirty. The room felt damp and nasty. Bed and sheets were very uncomfortable and pretty sure I felt bugs all night. There is a stove but there was nothing in the room. No pans, bowls, not even a single cup. When I checked in the girl never even looked at me. I would not stay here again
Comment from Hotel Management
Sep 16, 2017 by General Manager, Hotel Management
Dino, I apologize that we failed to provide you an exceptional stay. We are extremely sorry we failed to provide you with a clean and comfortable visit. We do not take cleanliness issues lightly, and we're addressing this with our Head of Housekeeping. We have checks and balances in place to double inspect every room before guest checks in, or returns back to their room. We are redoubling our efforts to make sure that we adhere to these set procedures. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
4 out of 5
by Sagar

Posted Sep 11, 2017 on Hotels
Comment from Hotel Management
Sep 12, 2017 by Manager, Hotel Management
Sagar, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, General Manager
4 out of 5
by Vinay

Posted Sep 10, 2017 on Hotels
Comment from Hotel Management
Sep 11, 2017 by Manager, Hotel Management
Thank you so much for the four-star rating of Extended Stay America. We are glad you enjoyed your visit and hope to have the pleasure of hosting you again soon. Sincerely, General Manager