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Reviews of Howard Johnson by Wyndham Newburgh/West Point

2 out of 5
Howard Johnson by Wyndham Newburgh/West Point
95 Route 17K, Newburgh, NY

Reviews

6.0
Rating 10 - Excellent. 171 out of 1005 reviews" "
Rating 8 - Good. 222 out of 1005 reviews" "
Rating 6 - Okay. 191 out of 1005 reviews" "
Rating 4 - Poor. 196 out of 1005 reviews" "
Rating 2 - Terrible. 225 out of 1005 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

Peyton

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Blood stains on the floor. Unfriendly and awkward staff.
Stayed 1 night in Apr 2024

4/10 Poor

Louisette

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Denny, Bronx

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The posting on your website said that the location had breakfast but the only thing the give was granola bars and coffee. The location didn’t look good and it looked unsafe. Also the morning from desk attendant was very rude.
Stayed 2 nights in Apr 2024
Response from Howard Johnson on Apr 15, 2024
Thank you for your feedback. We do apologize for not meeting your standards with the Breakfast. We hope you do give us a chance in the Future when in the area

10/10 Excellent

Krystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet and efficient
Stayed 1 night in Apr 2024
Response from Howard Johnson on Apr 15, 2024
Thank you for your feedback we do hope you stay with us again when in the area

2/10 Terrible

Lhawang, Beacon

Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water ...
Stayed 1 night in Apr 2024
Response from Howard Johnson on Apr 15, 2024
Thank you for your feedback we do apologize for any inconvenience caused by during your stay with there being no hot water. We do hope you give us a chance when in the area

4/10 Poor

Joseph

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Benny on Apr 13, 2024
Thank you for your feedback we really do appreciate we are sorry to hear we did not meet your standards, We hope you stay with us again when in the area

4/10 Poor

Raymond

Disliked: Property conditions & facilities
Definitely needs to be updated in the bathroom, and tv limited channels and poor quality-very fuzzy screen. Totally ripped up chair. No mirror. No fridge. No microwave. No coffee machine. Only 1 bath towel. And the hallways stunk. Would not stay again nor recommend.
Stayed 1 night in Apr 2024
Response from Guest Service on Apr 13, 2024
Thank you for your feedback we really do appreciate we are sorry to hear we did not meet your standards, We hope you stay with us again when in the area

4/10 Poor

pierre

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sur internet les photos sont pas mal , mais en réalité c' est une autre chanson, assez aprèune visite de la chambre il était impossible de coucher sur place.impossible de voir la chambre avant,,et aucun petit déjeuner cela vient de me coûter une chambre.trouver autre hôtel près de celui ci.
Stayed 1 night in Apr 2024
Response from Guest Service on Apr 13, 2024
Thank you for your feedback we really do appreciate we are sorry to hear we did not meet your standards, We hope you stay with us again when in the area

4/10 Poor

vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Place was clean and smelled good but no elevator to get from first floor to second floor so if you have a lot of bags then you have to carry them up 2 flight of stairs
Stayed 3 nights in Mar 2024
Response from Benny on Apr 13, 2024
Thank you for your feedback we really do appreciate we are sorry to hear we did not meet your standards, We hope you stay with us again when in the area

4/10 Poor

Debbie

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Surprised there was no fridge or microwave, and just nut bar for breakfast, seriously was disappointing for a HJ
Stayed 1 night in Mar 2024
Response from Benny on Apr 2, 2024
Thank you for your feedback we do appreciate it we do apologize for not meeting your standards with the breakfast . I do hope you give us a chance in the future

2/10 Terrible

jeff

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place should be condemned. Whole building smells like mold and smoke. We did not stay. We walked into the room and took a quick look. Carpet had rips and a large stain that looked like blood. Chair was all tattered. Bathroom has loose tiles and caulk falling off. Doors were heavy metal, like a jail cell. The whole place was smelly, dirty and felt like a horror movie. I've stayed in plenty of lackluster hotels, but I've never walked out before this. Worst part was the manager at the desk guaranteed me a refund. Said she would handle it and I didn't need to contact Expedia. She never did. And Expedia refused to offer a voucher. Awful experience all around.
Stayed 2 nights in Mar 2024
Response from Benny on Apr 2, 2024
Thank you for your feedback we do apologize for not meeting your standards with the room. We are renovating our rooms to give guest a memorable experience. Your reservation was booked through a third party and it was pre paid non refundable. I do apologize for the inconvenience

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Is spacious and comfortable rooms
Stayed 1 night in Mar 2024
Response from Benny on Mar 16, 2024
Thank you for your feedback we do appreciate it we hope you do stay with us again when in the area

10/10 Excellent

Shenaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Benny on Mar 8, 2024
Thank you for your feedback, we do are glad we were able to meet your expectations, we hope you stay with us again

8/10 Good

charles

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check out time is 11am. I went to get coffee and returned to the room at 10am. The cleaning lady was in my room. She drink my ice tea in the refrigerator. She was eating my potato chips, and she stole a gift i had on the dresser. I was so disgusted about her being in my room and eating my stuff i totally forgot about the gift. I called the property around noon and they retrieved the gift for me.
Stayed 1 night in Feb 2024
Response from Benny on Feb 20, 2024
Thank you for your feedback I do apologize for the inconvenience you experienced with the housekeeping staff.We have addressed this issue with the housekeeping staff once again we do apologize for the inconvenience caused

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Benny on Feb 16, 2024
Thank you for your feedback we do appreciate it . We are saddened to hear we did not meet your standards we do hope you give us a chance in the future

10/10 Excellent

Marcus

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff up to date rooms
Stayed 2 nights in Feb 2024
Response from Benny on Feb 13, 2024
Thank you so much for your feedback this will be shared with the staff to motivate them to provide more exceptional service. We hope to see you again when in the area

10/10 Excellent

Helmont

Traveled with family
Liked: Staff & service
Not up to date and a funky smell
Stayed 1 night in Feb 2024
Response from Benny on Feb 4, 2024
Thank you for your review we will share your comments wirth housekeeping to improve our services.

4/10 Poor

Michael

Disliked: Property conditions & facilities
Hotels.com Let Me Down
The worst thing is there was no free breakfast - they had a few granola bars out. They stopped serving breakfast 6 months ago. I blame Hotel.com for not informing me - if I had known I wouldn’t have stayed here.
Stayed 1 night in Jan 2024
Response from Benny on Jan 21, 2024
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Newburgh/West Point. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear your were misinformed about the breakfast . Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Howard Johnson, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Mohamed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Benny on Jan 21, 2024
Thank you for your feedback we do hope ypu stay with us again when in the area

4/10 Poor

Charles

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
It all started, at check-in, by the clerk telling us that the room we booked (it was a acessible room for reduce mobility persons because it was the less expensive) was unavailable and that we needed to pay 10$ more for an other room with 2 beds. She told us that they wanted to keep that room in case some persons needs it (which is totally fine!) but that the same room was 10$ more. We argued for a good 15 mins and she finally called the manager who said it was OK for us to keep the room that we paid for. Also the reservation we made with Expedia was advertising a room with breakfast included but there was none. The breakfast was in fact old coffee in a thermos and one "val nature" granola bar to go. Not my minimum for breakfast. I am very disappointed and dissatisfied because I felt like the clerk tried to scam me and that we took that room mostly because there was a breakfast included (way more easier in the morning with the kids) and we ended up paying for an acceptable breakfast elsewhere.
Stayed 1 night in Jan 2024
Response from Benny on Jan 11, 2024
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Newburgh/West Point. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you has issues with the Front Desk agent during check in and also the the description of breakfast on the third party website. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Howard Johnson, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Benadicta Ansahbenny@hojonew.com

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Benny on Jan 11, 2024
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Newburgh/West Point. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Howard Johnson, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Sanjukta

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Benny on Jan 2, 2024
Thank you for your feedback we do aplogize for not meeting your expectation and standards , we do hope you give us a chance in the future to provide you with the exceptional service we are known for.

10/10 Excellent

nadia

Stayed 1 night in Dec 2023
Response from Benny on Jan 2, 2024
Thank you for your feedback we do appreciate it we hope you stay with us again when in the area

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
I found this property to be unsafe and alarmingly in poor condition. There were just a couple cars in the lot. No sign on the building. Trash piled in the stairwell exit . No one around. I made a very poor decision paying for a room here. Won't make that mistake again.
Response from Benny on Jan 2, 2024
Thank you for your comments Timothy we do apologize for not meeting your expectations. We will be sharing your comments with the staff so we can improve our services we hope you do give is a chance in the future to provide you with the exceptional services we are known for

4/10 Poor

Brian

Traveled with family
Disliked: Amenities, property conditions & facilities
Honestly stay there only if you have to…
Stayed 2 nights in Oct 2023
Response from Benny on Jan 2, 2024
Thank you for your feedback we do apologize for not meeting your expectations your comments will be used to coach the team to provide exceptional service when stay with us again

6/10 Okay

David

Business traveler
Liked: Cleanliness, staff & service, amenities
Clean and well priced. No hot water in the morning. The person at the desk didn't really seem to care.
Stayed 1 night in Nov 2023
Response from Benny on Jan 2, 2024
Thank you for your feedback we do apologize for any inconvenience caused during your stay with there being no hot water in the morning. We take every concern very seriously and we will be addressing it wih the staff.

6/10 Okay

Ilda

Traveled with partner
Disliked: Amenities
It looked deserted.
Stayed 1 night in Nov 2023
Response from Benny on Jan 2, 2024
Thank you for your feedback we are under going a lot of renovations to improve our appearance we do hope you stay with us again when in the area.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a one night stay with husband. It’s quiet and just a little dated.
Stayed 1 night in Nov 2023
Response from Benny on Jan 2, 2024
Thank you for your feedback we are glad you enjoyed your stay with us we hope you stay with us again when in the city

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Benny on Jan 2, 2024
Thank you for staying with us we do apologize for any inconveince experinced during your stay I hope you do stay with us again when in the city

2/10 Terrible

Yasar

Stayed 2 nights in May 2023
Response from Guest Service on Nov 14, 2023
Dear Yasar,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to improve where we have fallen short for you to have better hotel experience!

10/10 Excellent

Carmen, Killeen,

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Guest Service on Nov 14, 2023
Dear Carmen,Thank you for your feedback, we appreciate you taking the time to let us know about your experience with us ! We are so happy you enjoyed your stay with us. We hope to see you again here when your in the Newburgh area.

2/10 Terrible

Amit

Disliked: Cleanliness, property conditions & facilities
dirty, smelly room, nonfunctioning toilet, breakfast is coffee/tea alone, unkempt and rundown appearance. best to Avoid if possible
Stayed 2 nights in Oct 2023
Response from Management on Nov 4, 2023
Dear Amit,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to improve where we have fallen short. We hope that you give us another chance to give a better hotel experience!

10/10 Excellent

Tracy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hojo team on Nov 4, 2023
Dear Tracy,Thank you for your feedback regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice Hojo of your lodging needs, and we hope to welcome you again in the future. Sincerely

2/10 Terrible

Boris

Traveled with family
Disliked: Amenities, property conditions & facilities
Outdated property. No breakfast was served, but coffee and cereal bars.
Stayed 1 night in Oct 2023
Response from Hojo team on Nov 4, 2023
Dear Boris, Thank you for the taking the time to let us know about your experience, we deeply regret that you had such a negative experience with us and we are currently working to improve our standards ! Your concerns have been noted and will be addressed ! We will work hard to improve every guest's experience with us.

8/10 Good

Paul

Traveled with partner
Disliked: Amenities
You should request first floor as there is no elevator. Room was clean and bed comfortable but the outside and hall’s definitely need an uplift .
Stayed 1 night in Oct 2023
Response from Hojo team on Nov 4, 2023
Dear Paul,Thank you for your feedback regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choosing Hojo of your lodging needs, and we hope to welcome you again in the future. Sincerely

8/10 Good

Elizabeth

Liked: Staff & service, room comfort
Eh
Room was clean and comfortable. Staff was friendly. Hallways smelled gross and were very outdated. Continental breakfast was sad.
Stayed 1 night in Oct 2023
Response from Hojo team on Nov 4, 2023
Dear Elizabeth,Thank you for your feedback regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice Hojo of your lodging needs, and we hope to welcome you again in the future. Sincerely

6/10 Okay

john

Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Hojo team on Nov 4, 2023
Dear John,Thank you for your feedback, we appreciate you taking the time to let us know about your experience with us ! We are so happy you enjoyed your stay with us. We hope to see you again here when your in the area.

4/10 Poor

Cathleen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very outdated and the continental breakfast was a joke granola bars etc. Hot water was cold first time and empty second time. The sliding door in our room, didn't work right and they said they would come and fix it never did. No extras in room like fridge microwave or coffee machine. Definitely not worth the price I paid!.
Stayed 3 nights in Oct 2023
Response from Hojo team on Nov 4, 2023
Dear Cathleen,Thank you for taking the time to complete a survey and highlight the areas that we can approve upon. I will take this and share it with those necessary to improve all guest's stays with us. Though it does seem we fell short for your stay, we would love to have you back.

2/10 Terrible

Debbie

Traveled with family
Disliked: Cleanliness
We left. The property was FILTHY. The room reeked of smoke. Burn marks on the bath tub in front of toilet. Bath tub was filthy. Pillows and all bed linen stank of stale smoke. It was the most disgusting place I’ve ever set foot into.
Stayed 1 night in Oct 2023
Response from Management on Nov 4, 2023
Dear Debbie,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to improve where we have fallen short. We hope that you give us another chance to give a better hotel experience!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Oct 2023
Response from Hojo team on Nov 4, 2023
Dear Robert,Thank you for your feedback regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice Hojo of your lodging needs, and we hope to welcome you again in the future. Sincerely

2/10 Terrible

Tung

Stayed 2 nights in Sep 2023
Response from Management on Nov 4, 2023
Dear Tung,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to improve where we have fallen short. We hope that you give us another chance to give a better hotel experience!

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended!
This hotel is really run down. There is a terrible smoking smell in the hallways and in the rooms that they try to mask with deodorizer but it actually makes it worse. The people staying next door had a loud party until after 2am. The plumbing has issues. The light switch broke off. Stay anywhere else. The staff was semi helpful.
Stayed 1 night in Oct 2023
Response from Hojo team on Nov 4, 2023
Dear Value Guest,Thank you for taking the time to complete a survey and highlight the areas that we can approve upon. I will take this and share it with those necessary to improve all guest's stays with us. Though it does seem we fell short for your stay, we would love to have you back.

10/10 Excellent

Judith

Stayed 1 night in Oct 2023
Response from Hojo team on Nov 4, 2023
Dear Judith,Thank you for your feedback, we appreciate you taking the time to let us know about your experience with us ! We are so happy you enjoyed your stay with us. We hope to see you again here when your in the area.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Suitable for a Short Stay
Check in was easy, the shower was hot, the breakfast was not all too great but was something, the wifi was good, the TV remote did not work, the heater/AC worked.
Stayed 1 night in Oct 2023
Response from Hojo team on Nov 4, 2023
Dear Value Guest,Thank you for your feedback, we appreciate you taking the time to let us know about your experience with us ! We are so happy you enjoyed your stay with us. We hope to see you again here when your in the area.

2/10 Terrible

Maria

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Howard Johnson on Oct 11, 2023
Dear Maria,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to improve where we have fallen short for a better hotel experience!

4/10 Poor

allan

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The facility was very run-down and outdated. There was no elevator. We are elderly disabled persons and were given a room on the second floor so no elevator was a definite problem . We had rented two rooms. In one room the door to the bathroom could not be closed. In the other room the toilet seat had fallen off. There were no cups or gasses in the room which is usually standard. We had to go to the desk to get some. There was no ice bucket. Again we had to go to the desk to get one. There were large visible patches on all the hallway walls. Very shabby. On a positive note - the desk manager who checked us in was very friendly and helpful.
Stayed 1 night in Oct 2023
Response from Howard Johnson on Oct 11, 2023
Dear Allan,Thank you for the taking the time to let us know about your experience, we deeply regret that you had such a negative experience with us and we are currently working to improve our standards ! Your concerns have been noted and will be addressed ! We will work hard to improve every guest's experience with us.

4/10 Poor

Kris

Disliked: Cleanliness, property conditions & facilities
Not worthy
We decided not to stay, only 1 car in the parking lot, we drove around the building to see it was in disrepair.
Stayed 1 night in Oct 2023
Response from Hojo team on Nov 4, 2023
Dear Kris, Thank you for taking the time to write a review about your recent stay with us. We are working our hardest to improve the Howard Johnson in Newburgh. We truly appreciate your feedback and are very sorry for the condition of your room. We hope that you give us another chance to make your next visit a positive one.

6/10 Okay

Terry

Breakfast is coffee, breakfast bar and stale English muffins. Although the room was OK, facility is in poor shape.
Stayed 2 nights in Oct 2023
Response from Hojo team on Nov 4, 2023
Dear Terry,Thank you for taking the time to share your experience with us! We are working to improve our standards and apologize for the run down state of the hotel. We appreciate your feedback and we're glad your stay was enjoyable! We hope to have you with us again in the future

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine a quick overnight stop on a long drive
Stayed 1 night in Oct 2023
Response from Howard Johnson on Oct 11, 2023
Dear Joan,Thank you for your feedback regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice Hojo of your lodging needs, and we hope to welcome you again in the future. Sincerely

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Hojo team on Nov 4, 2023
Dear John,Thank you for your feedback regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice Hojo of your lodging needs, and we hope to welcome you again in the future. Sincerely