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Reviews of Ramada by Wyndham Newburgh/West Point

2 out of 5
Ramada by Wyndham Newburgh/West Point
1289 Route 300, Newburgh, NY

Reviews

5.4
Rating 10 - Excellent. 112 out of 1000 reviews" "
Rating 8 - Good. 169 out of 1000 reviews" "
Rating 6 - Okay. 208 out of 1000 reviews" "
Rating 4 - Poor. 230 out of 1000 reviews" "
Rating 2 - Terrible. 281 out of 1000 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth, efficient, comfortable, quiet.
Stayed 1 night in Apr 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
check in staff were terrible. speaking in a rambling manner and laughing. Would not stay here again
Stayed 1 night in Apr 2024

4/10 Poor

Calritchy

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Relation manager on Mar 29, 2024
Hello, We appreciate your review. Guest feedback always helps us to sort out any problem areas as soon as they arise. We are deeply concerned by your comments, and we assure you your comments are taken seriously and I’ll make sure our staff is aware of this issue you had. Please give us another opportunity to serve you better in future.

6/10 Okay

Matthew J

Response from Guest Relation manager on Mar 29, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future

2/10 Terrible

susan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was being used as a shelter/housing. You need to include this information when promoting a hotel/motel
Response from Guest Relation manager on Mar 29, 2024
Dear Valued Guest, on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

4/10 Poor

Jordan

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Wasn’t the cleanest, some of the hallways are sketchy, pictures are not what you get when you go
Stayed 1 night in Nov 2023
Response from Guest Relation manager on Nov 30, 2023
Dear Valued Guest, on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

Joshua

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
there was a bucket in the middle of the hallway dripping water, the gym was terrible, and the area was sketchy.
Stayed 1 night in Oct 2023
Response from Guest Relation manager on Nov 30, 2023
I apologize for your inconvenience. One of our key priorities is to provide the highest level of friendly and courteous service as well as a variety of services and amenities. Thank you for bringing this matter to my attention. I will be sharing this with my staff.

2/10 Terrible

Lakshit

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Relation manager on Nov 30, 2023
I am so sorry to hear we did not meet your expectations on your recent stay at our hotel. I am going to review your comments with our housekeeping team to ensure they are very mindful of our guests when they are cleaning. We do hope you will stay with again should you return to the Newburgh area!

4/10 Poor

Amanda

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was dirty and falling apart. There was gum on the carpet by the bed in our room as well as bugs. It had an attached restaurant but it was set up mostly like a banquet hall with tons of seating by the stage and nothing else.
Stayed 2 nights in Oct 2023
Response from Guest Relation manager on Nov 10, 2023
Dear Valued Guest, on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is clearly being used as a sanctuary hotel and /or government housing. By the front door there were 15 to 20 men lingering around with no purpose to be there other than looking for trouble. The front desk is fully enclosed in bullet proof glass, not a safety shield for covid, full bullet proof glass, as is the snack area. The room was extremely overpriced (for those of us that have to actually pay out way to be in this country). With Security guard sitting in a chair at each end of the hall way you don it get the feeling this is a comfortable place to stay. The room rad dirty and very run down. The non smoking room smelled so much like smoke we almost Couldn’t stay in there. The smoke detectors had plastic taped over them I’m sure in violation of multiple building and fire codes neither of which have seemed to be insoected there in quite a while. If they were the place would be shut down immediately. I’d not for the fact it was late and we had no other place to go I would not have stayed there with my son. The next morning when I mentioned the conditions to the manager he pretended like he didn’t understand me or could not here me behind the protection of his bunker proof glass. As a life long New York resident this is just another example of how the destruction of the city by current policy’s and administration has migrated north businesses and communities. This place has no business being listed on travel sites for public use
Stayed 1 night in Oct 2023
Response from Guest Relation manager on Nov 10, 2023
Thank you for bringing this issue up to the best before you departed the hotel, to give us a chance to remedy the situation. We hope if you are ever in the area again soon, you will consider giving us another chance. Please reach out to me directly so I can handle your reservation. Thank you.

2/10 Terrible

ADELE

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relation manager on Nov 10, 2023
I am so sorry to hear we did not meet your expectations on your recent stay at our hotel. I am going to review your comments with our housekeeping team to ensure they are very mindful of our guests when they are cleaning. We do hope you will stay with again should you return to the Newburgh area!

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Needs repair.
The staff was friendly, the place is old and needs repair. The pool was out of service and was surprised to see multiple security officers constantly in the lobby.
Stayed 4 nights in Oct 2023
Response from Guest Relation manager on Nov 10, 2023
Thank you for taking the time to give us your feedback. We are always looking for ways to improve the experiences of our guests so your comments are helpful. We hope to have the opportunity to welcome you again in the future.

2/10 Terrible

Giovanni

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Men's shelter Hotel
The hotel was dirty. Disgusting and flitty. I will call and send pics if needed In addition, the hotel was being used as a Men's shelter for homeless and/or migrants. Neither hotel.com or Ramada informed me of this. Extremely unacceptable and I expect a full refund of my hotel dollars used.
Stayed 1 night in Sep 2023
Response from Guest relation manager on Oct 25, 2023
Dear Valued Guest, We want to thank you for taking the time to let us know about your stay at the Ramada Inn & Suites. I would like to sincerely apologize for the inconveniences that occur during your stay with us.It is our goal to consistently provide great customer service and accommodations and your comments are very important to us. The feedback we receive from our valued guest, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be provided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

2/10 Terrible

Mary

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
NEVER AGAIN!
First, they put us in a “Non-Smoking” room that STUNK like cigarettes. They gave us a new room. The room was small, no outlets, bathroom was filthy and falling apart. The towels are HARD and there are no real supplies (soap, etc.) The walls are paper thin. We could hear the people next door blowing his nose! DO NOT STAY HERE!
Stayed 1 night in Oct 2023
Response from Guest relation manager on Oct 25, 2023
I apologize for your inconvenience. One of our key priorities is to provide the highest level of friendly and courteous service as well as a variety of services and amenities. Thank you for bringing this matter to my attention. I will be sharing this with my staff.

10/10 Excellent

Michael

Stayed 2 nights in Oct 2023
Response from Ramada Newburgh Guest Relation manager on Nov 30, 2023
Dear Guest Thank you for taking the time to share your experience and providing such great feedback. Comments such as this mean a great deal to us. We value your opinion and we're glad we could make your stay with us a pleasant one. Sincerely Hotel Manager

2/10 Terrible

Vernon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
RUN FROM THIS PLACE!
I WILL NEVER STAY IN THIS HOTEL AGAIN! SIMPLY TERRIBLE! THE PLACE IS DIRTY ! LIGHTS DIDNT WORK IN MY ROOM. MY DAUGHTER WAS COUNTING THE DEAD FLIES IN THE ROOM WE FOUND UPON CHECKING IN. MY WIFE AND I SLEPT IN OUR CLOTHES BECAUSE WE DID NOT TRUST LINEN. CARPET DIRTY, ROOM STUNK. BATHROOM DOOR WOULDNT CLOSE! I WILL NEVER STAY HERE AGAIN!
Stayed 2 nights in Oct 2023
Response from Guest relation manager on Oct 25, 2023
Thank you for taking the time to fill out this survey. Please accept my sincere apologies for the issues that you have addressed. I have addressed these issues with our staff so that we can take corrective actions. I thank you for your loyalty and I hope you will stay with us in the future when your travels bring you to Newburgh.

6/10 Okay

Crystal

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest relation manager on Oct 25, 2023
Thank you for taking the time to give us your feedback. We are always looking for ways to improve the experiences of our guests so your comments are helpful. We hope to have the opportunity to welcome you again in the future.

6/10 Okay

william, Port Chester

Disliked: Property conditions & facilities
No receipt provided. Bedding was stained as was tub. Mattress was very uncomfortable. Otherwise it was adequate for an overnight stay and convenient
Stayed 1 night in Oct 2023
Response from Guest relation manager on Oct 25, 2023
Thank you for taking the time to give us your feedback. We are always looking for ways to improve the experiences of our guests so your comments are helpful. We hope to have the opportunity to welcome you again in the future.

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people
Stayed 7 nights in Oct 2023
Response from Guest relation manager on Oct 25, 2023
Hello, thank you for taking the time to share your experience about your recent stay at our hotel. What really made our day was reading your review. That really is what we are strive for when you stay with us. We were happy to have you stay with us and hope to see you again soon. Thanks,

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Photos of this property on Expedia show a brightly lit lobby with a reception desk open to all as you walk in, however, your first disappointment will be the glass enclosure that shuts off the reception desk. I presume the glass is bullet-proof. Your disappointment will grow as you look about the lobby at the security guards and the number of people loitering there. In fact, there are security guards at the end of each hallway, day and night, and with good reason. As we were turning in for the night we heard a shouting match between st least three ir four people. About 3:30an we were awakened by noises in the hallway and someone shouting “Shut it down.” It is impossible to hear the clerks behind the glass partition. Though they wear microphones, the microphones don’t work. Checking in, we by-passed one young clerk too engaged with his phone to bother. The second attendant ignored us as well, and finally the first came to life No one here caress. Though we booked for two nights, we left after the first and are hoping to recoup our losses either from Ramada (false advertising) or our credit card company
Response from Guest relation manager on Oct 25, 2023
Dear Guest Thank you for your review of your recent experience at our hotel. We are very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. With that said, I assure that your feedback is incredibly important to us. Thank you again for your comments. Sincerely Hotel Manager

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Obviouse signs of bed bugs and urine stained mattress/cover. Manager said it was bleach. Completely unacceptable. Immediately checked out.
Stayed 1 night in Oct 2023
Response from Guest relation manager on Oct 25, 2023
Dear Guest Thank you for your review of your recent experience at our hotel. We are very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. With that said, I assure that your feedback is incredibly important to us. Thank you again for your comments. Sincerely Hotel Manager

2/10 Terrible

Derek

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When you first arrive you will notice the front desk behind a glass barrier. Felt unsafe, rooms were dirty and other guests complained of bed bugs and roaches. When I arrived at my room, it was not cleaned and they refused to refund me so I could find another place to stay. Please avoid this hotel.
Stayed 2 nights in Oct 2023
Response from Guest relation manager on Oct 25, 2023
Dear Valued Guest, on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

6/10 Okay

TOMOO

Traveled with family
Disliked: Amenities
Good stay but not perfect
Response from Guest relation manager on Oct 25, 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

David

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a sanctuary hotel and should not be used as an everyday hotel. Group of people were sitting outside on the curb eyeing customers as they went in, hotel check-in counter with glass petitions up to the ceiling, two people sitting in the lobby running a confidential check-in program, all in all not a safe environment and the rooms were dirty with multiple water stains on the ceiling. Frankly, we were there about 45 minutes and decided we had to leave. I’d like a full refund and will say if you keep advertising this hotel at some point you’ll have a major problem to resolve.
Stayed 2 nights in Oct 2023
Response from Guest relation manager on Oct 25, 2023
I am so sorry to hear we did not meet your expectations on your recent stay at our hotel. I am going to review your comments with our housekeeping team to ensure they are very mindful of our guests when they are cleaning. We do hope you will stay with again should you return to the Newburgh area!

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2023
Response from Guest Relation manager on Nov 10, 2023
Dear Guest Thank you for taking the time to review your recent stay! I appreciate the comments and feedback as we are always looking for ways to improve the hotel and the service we provide to our guests. Sincerely, Hotel Manager

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Plexiglass at front desk, small slide area to complete transaction—NOT Covid related, 2 Security Guards in the lobby. Old and dirty overall. Not sure in rooms are being used as short term apartments but halls filled with families and children-unsupervised both Adults and children. Never again.
Stayed 1 night in Oct 2023
Response from Guest relation manager on Oct 25, 2023
I am so sorry to hear we did not meet your expectations on your recent stay at our hotel. I am going to review your comments with our housekeeping team to ensure they are very mindful of our guests when they are cleaning. We do hope you will stay with again should you return to the Newburgh area!

2/10 Terrible

Biagio

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Guest relation manager on Oct 25, 2023
Thank you for bringing this issue up to the best before you departed the hotel, to give us a chance to remedy the situation. We hope if you are ever in the area again soon, you will consider giving us another chance. Please reach out to me directly so I can handle your reservation. Thank you.

2/10 Terrible

Sara

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting. Needed to ask for a new room because of smoking smell and musty order. The new room was no better. Do not stay here. Hotel is being used to shelter migrants and the high traffic of people coming and going causes one to be alarmed and alert at all times.
Stayed 1 night in Sep 2023
Response from Guest Realtion manager on Oct 5, 2023
Dear Valued Guest, on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

6/10 Okay

Scott

Business traveler
Disliked: Cleanliness, property conditions & facilities
Eh!
Convenient but for the price, the cleanliness and experience was not very good. some what seedy. lobby and hallways, room itself was acceptable, again for the price much better options.
Stayed 1 night in Sep 2023
Response from Ramada newburgh Guest Realtion manager on Oct 5, 2023
Thank you very much for taking the time to share your comments online. We strive to ensure all of our guests needs are met and we are pleased to know that you found our hotel clean and comfortable. Please accept our deepest apologies for the issues you had encountered with the location of our property. Rest assured that we take all comments and suggestions to heart so that we can improve and provide the exceptional service that our guests expect and deserve. Once again many thanks for your feedback and we would welcome the opportunity to serve you again.

2/10 Terrible

Margarita

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Guest Realtion manager on Oct 5, 2023
I apologize for your inconvenience. One of our key priorities is to provide the highest level of friendly and courteous service as well as a variety of services and amenities. Thank you for bringing this matter to my attention. I will be sharing this with my staff.

2/10 Terrible

Jai

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Realtion manager on Oct 5, 2023
I am so sorry to hear we did not meet your expectations on your recent stay at our hotel. I am going to review your comments with our housekeeping team to ensure they are very mindful of our guests when they are cleaning. We do hope you will stay with again should you return to the Newburgh area!

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt unsafe for life and did not check in as my safety due to fire alarm and neigborhood
Stayed 1 night in Sep 2023
Response from Guest Realtion manager on Oct 5, 2023
Thank you for sharing your feedback. We sincerely apologize for any misunderstandings. Our goal is to ensure that all of our guest's experiences with the hotel are both enjoyable and special. I look forward to speaking with you and resolving any and all concerns. Thank you so much.

6/10 Okay

Juan, Glen Cove

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
the rooms are renovated, decent however the smell of controlled substance is evident in the hallways. We had few cockroaches show up at the bathroom and around the bed. I would recommend for the owners to invest in deep cleaning of the carpets, infestation expert.
Stayed 1 night in Sep 2023
Response from Guest Realtion manager on Oct 5, 2023
Dear Guest Thank you for your review of your recent experience at our hotel. We are very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues. Thank you again for your comments. Sincerely Hotel Manager

4/10 Poor

JAMES

Business traveler
Disliked: Property conditions & facilities, room comfort
Noisy at night. Desk chair was broke and asked for a new one and never do it replace. Forgot to check out in person but did call in to check out. Asked for copy of my bill 4 nights and was told I had to call Hotel.com to get it. Asked if it could be emailed and was told no. Hard to understand the front desk clerk. Lobby was also noisy during check in.
Stayed 4 nights in Sep 2023
Response from Guest Realtion manager on Oct 5, 2023
I apologize for your inconvenience. One of our key priorities is to provide the highest level of friendly and courteous service as well as a variety of services and amenities. Thank you for bringing this matter to my attention. I will be sharing this with my staff.

4/10 Poor

Scott

Traveled with family
The hotel was dirty the bathroom in our room was disgusting the tub was filthy and the sides of the tub were stained and rusty there was hair in the tub and the toilet did not flush properly and then overflowed there were police stationed at the front doors There were shabby people hanging by front doors Not happy with this facility and you should not have this hell whole on your list Waste of 190 dollars
Stayed 1 night in Sep 2023
Response from Guest Realtion manager on Oct 5, 2023
Dear Guest Thank you for your review of your recent experience at our hotel. We are very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. With that said, I assure that your feedback is incredibly important to us. Thank you again for your comments. Sincerely Hotel Manager

2/10 Terrible

Kristina

Traveled with group
Disliked: Cleanliness, staff & service, room comfort
Awful
Awful service. Place is being used as a migrant shelter had many safety concerns brought to management still charged me and I did not stay for safety reasons. Armed guards in the lobby no thank you
Stayed 1 night in Sep 2023
Response from Guest Realtion manager on Oct 5, 2023
Dear Guest Thank you for your review of your recent experience at our hotel. We are very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. With that said, I assure that your feedback is incredibly important to us. Thank you again for your comments. Sincerely Hotel Manager

2/10 Terrible

Aneisha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Realtion manager on Oct 5, 2023
Dear Valued Guest, on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t go by pictures of this hotel, I was so disappointed when I actually got there, half of this hotel is packed with Refugees / Migrants, security guards all around the hotel, hallway smelled like vomit and once I got in to the room I was so disappointed the room was so outdated and dirty. I would not recommend this place especially if you’re with a family.
Stayed 1 night in Sep 2023
Response from Guest Realtion manager on Oct 5, 2023
I am so sorry to hear we did not meet your expectations on your recent stay at our hotel. I am going to review your comments with our housekeeping team to ensure they are very mindful of our guests when they are cleaning. We do hope you will stay with again should you return to the Newburgh area!

2/10 Terrible

Bob

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very unprofessional staff. Poor service
Stayed 1 night in Sep 2023
Response from Guest Relation manager on Sep 14, 2023
Dear Valued Guest, on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

4/10 Poor

Claudia

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Relation manager on Sep 14, 2023
Dear Valued Guest, We want to thank you for taking the time to let us know about your stay at the Ramada Inn & Suites. I would like to sincerely apologize for the inconveniences that occur during your stay with us.It is our goal to consistently provide great customer service and accommodations and your comments are very important to us. The feedback we receive from our valued guest, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be provided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

4/10 Poor

Judy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an extended stay hotel with social workers, security guards and long term residents loitering in the lobby and around the property. No where in Expedia's hotel description did it mention that this is welfare housing. We would not recommend this hotel to anyone nor would we stay there again.
Stayed 2 nights in Sep 2023
Response from Guest Realtion manager on Oct 5, 2023
I apologize for your inconvenience. One of our key priorities is to provide the highest level of friendly and courteous service as well as a variety of services and amenities. Thank you for bringing this matter to my attention. I will be sharing this with my staff.

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Experience
This hotel seems to be housing low income or migrants with many security and bulletproof glass around check in area. Room was dirty and furniture was broken and dated. Arguing and loud guests along with the smell of Marijuana made for an unpleasant stay! Would never recommend this hotel!
Stayed 1 night in Sep 2023
Response from Guest Relation manager on Sep 14, 2023
Hello guest, Thank you for taking your time to write this review for us since it helps us understand the guests better. We apologize for the inconvenience you had to go through and we hope we see you again soon because we have made sure to improve the quality of the overall hotel and the services

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hot water
Not hot water in the shower
Stayed 1 night in Sep 2023
Response from Ramada newburgh Guest Relation manager on Sep 14, 2023
Dear Guest Thank you for taking the time to review your recent stay! I appreciate the comments and feedback as we are always looking for ways to improve the hotel and the service we provide to our guests. Sincerely, Hotel Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warning Bad Hotel
Only thing this place has is location. Otherwise it's antiquited and needs a major update.And are 3 security persons required sure doesn't make a person feel secure. No elevator and lots of stairs. No breakfast option offered. Noise from people in parking lot till 1:30am so you cannot get to sleep. Do not stay here!
Stayed 1 night in Sep 2023
Response from Guest Relation manager on Sep 14, 2023
Dear Valued Guest, We want to thank you for taking the time to let us know about your stay at the Ramada Inn & Suites. I would like to sincerely apologize for the inconveniences that occur during your stay with us.It is our goal to consistently provide great customer service and accommodations and your comments are very important to us. The feedback we receive from our valued guest, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be provided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Completely dissatisfied
This hotel needs lots of work! Broken curtains, faulty plumbing, no outlets, burn holes in bedspread, and lots more. I will not be returning.
Stayed 1 night in Sep 2023
Response from Guest Relation manager on Sep 14, 2023
Hello, We appreciate your review. Guest feedback always helps us to sort out any problem areas as soon as they arise. We are deeply concerned by your comments, and we assure you your comments are taken seriously and I’ll make sure our staff is aware of this issue you had. Please give us another opportunity to serve you better in future.

2/10 Terrible

Kurt

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I have never seen a building with so many stairs and no elevators or escalators you got to climb up to the third floor and walk down small sets of stairs to get to your room and a fire it would be very unsafe if you have any kind of handicap definitely avoid this property I must say the gentleman who checked me out on Saturday was helpful and very kind
Stayed 2 nights in Aug 2023
Response from Guest Relation manager on Aug 31, 2023
The management and staff apologize for the inconvenience. In spite of best of our efforts some unforeseen problems occur with the structure fault of nobody but hotel responsibility. Sorry for that. Assure you better experience on your next visit.

2/10 Terrible

Kevin

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the money
Horrible hotel straight up dump
Stayed 1 night in Aug 2023
Response from Guest Relation manager on Aug 31, 2023
Dear Valued Guest, on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

6/10 Okay

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property under repair, and needing repair!
Stayed 1 night in Aug 2023
Response from Guest Relation manager on Aug 31, 2023
I apologize for your inconvenience. One of our key priorities is to provide the highest level of friendly and courteous service as well as a variety of services and amenities. Thank you for bringing this matter to my attention. I will be sharing this with my staff.

2/10 Terrible

James

Disliked: Amenities
The toilet never stopped running. I had to turn the water off. The tub did not drain. No elevator and what appeared to be bulletproof glass at registration. There was a guard at every entrance and there seemed to be people hanging around the parking area. I’m VERY unhappy with Ramada
Stayed 1 night in Aug 2023
Response from Guest Relation manager on Aug 24, 2023
Dear Guest Thank you for your review of your recent experience at our hotel. We are very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. With that said, I assure that your feedback is incredibly important to us. Thank you again for your comments. Sincerely Hotel Manager

2/10 Terrible

Mariana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Guest Relation manager on Aug 24, 2023
Dear Valued Guest, on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,