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Reviews of Super 8 by Wyndham Montgomery Maybrook

2.5 out of 5
Super 8 by Wyndham Montgomery Maybrook
207 Montgomery Rd, Montgomery, NY

Reviews

6.4
Rating 10 - Excellent. 178 out of 1001 reviews" "
Rating 8 - Good. 285 out of 1001 reviews" "
Rating 6 - Okay. 246 out of 1001 reviews" "
Rating 4 - Poor. 141 out of 1001 reviews" "
Rating 2 - Terrible. 151 out of 1001 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to access - not very far off the highway. The staff was very friendly.
Stayed 1 night in Apr 2024
Response from Sharon W. on Apr 18, 2024
Thanks for your feedback, it's much appreciated! We hope to see you again soon.

10/10 Excellent

Lorrie

Liked: Cleanliness, staff & service
The rooms were a little outdated but clean
Stayed 1 night in Mar 2024

4/10 Poor

Julian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Feb 2024

10/10 Excellent

imran

Stayed 2 nights in Dec 2023

2/10 Terrible

Ramel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

CECILIA

Stayed 1 night in Dec 2023

10/10 Excellent

Sherritta

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great staff& management.
Stayed 2 nights in Dec 2023
Response from Leo on Jan 2, 2024
Thank you for staying with us. We would love to have you back.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

4/10 Poor

Christie

Stayed 1 night in Dec 2023

6/10 Okay

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff very helpful. No milk for cereal.
Stayed 2 nights in Dec 2023

2/10 Terrible

Sharif

Stayed 2 nights in Dec 2023

6/10 Okay

Jacques

Stayed 2 nights in Dec 2023

6/10 Okay

Neal

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Ramona

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was amazing but the room was not. The carpet was filthy and unsanitary.
Response from Sharon W. on Dec 6, 2023
Thank you for taking the time to provide feedback. Our staff will be excited to know that you were happy with their services. I do apologize for the flooring issues, please know that we are working on improving. We hope that we see you along the way soon!

10/10 Excellent

Neval

Stayed 1 night in Dec 2023
Response from Sharon W. on Dec 6, 2023
Thank you for taking the time to provide feedback on your recent stay! We are happy that you found the staff friendly and the hotel clean. We hope to see you again soon along the way!

6/10 Okay

Verified traveler

Traveled with group, Business traveler
Disliked: Cleanliness, property conditions & facilities
So-so at best
Older property that’s seen better days. Floors really needed a vacuuming. No spindle on the toilet paper roll. One-inch hole in bottom bed sheet. Pluses: quiet and bed was comfortable.
Stayed 1 night in Dec 2023
Response from Sharon W. on Dec 6, 2023
Thanks for your feedback. I understand that we did not meet your expectations. We do everything we can to ensure a pleasant experience. With that said, I can assure you that your feedback is incredibly important and will address your concerns with our staff.

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sharon W. on Dec 6, 2023
Thank you and we hope to see you again real soon along the way!

10/10 Excellent

Sherritta

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying here. Great management and staff.
Stayed 7 nights in Nov 2023
Response from Sharon W. on Dec 6, 2023
Thank you so much for your positive review! our team is very excited that you are happy with their services. We hope to see you again soon along the way!

4/10 Poor

Brian

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Price was very reasonable.
Stayed 1 night in Nov 2023
Response from Sharon W. on Dec 6, 2023
Thanks for your feedback. I understand that we fail to meet your expectations. I can assure you that your feedback is incredibly important and will address your concerns with our staff.

4/10 Poor

Keila

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Las habitaciones no estaban en optimas condiciones. Gavetas rotas, sábanas con huecos, lamparas y articulos electrónicos sin funcionar.
Stayed 3 nights in Nov 2023

10/10 Excellent

Sherritta

Stayed 7 nights in Nov 2023

8/10 Good

Patrick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Thomas, Bronx

Stayed 2 nights in Nov 2023

10/10 Excellent

Cindy

Stayed 1 night in Nov 2023

4/10 Poor

George

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid having to stay here
Dilapidated and rough hotel both from the outside and the room inside.
Stayed 1 night in Oct 2023

6/10 Okay

Charmaine

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Michael

Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Not good. Rooms need to be updated. Marijuana and cigarette smell even in non-smoking room. Noisy neighbors. Dirty room. Cigarette butts in carpeted hallway.
Stayed 1 night in Nov 2023

10/10 Excellent

Sherritta

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When traveling it's a nice place to stay. It's convenient to local restaurants and stores.
Stayed 7 nights in Nov 2023
Response from Sharon W. on Nov 11, 2023
Thanks for you feedback, we appreciate it and hope to see you soon again along the way!

4/10 Poor

José Antonio, Anahuac

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good experience
Stayed 2 nights in Oct 2023
Response from Sharon W. on Nov 10, 2023
Thanks for your valuable feedback. I'm sorry that we did not meet your expectations but we will continue working on improvements to deliver better service.

6/10 Okay

ted

Disliked: Property conditions & facilities
Not the cleanest places and there were flies and a spider in the room. But the room was comfortable enough otherwise. Breakfast was surprisingly very good. Had the overall feel of homeless or semi-homeless people there for longer periods of time.
Stayed 2 nights in Oct 2023
Response from Sharon W. on Nov 11, 2023
Thanks for you valuable feedback, I'm sorry that we did not meet your expectations but we'll continue to work to improve our service.

6/10 Okay

Christopher

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Cheap hotel. Good for a quick stay, which is what I did.
Stayed 1 night in Oct 2023
Response from Sharon W. on Nov 10, 2023
Thanks for your feedback!

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights. Twice requested room cleaning and fresh towels. Never received. Appears long term residents group up around entranced doors to smoke. Makes it uncomfortable entering and exiting the building.
Stayed 5 nights in Oct 2023
Response from Sharon W. on Nov 10, 2023
I'm sorry that we did not provide a better experience. Please know that we are working on correcting your concerns. Thanks for taking the time to provide your feedback.

6/10 Okay

Sharri

Stayed 1 night in Nov 2023
Response from Sharon W. on Nov 3, 2023
Thanks for your feedback and we hope to see you again soon!

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sharon W. on Nov 10, 2023
Thanks for your feedback, we hope to see you again along the way!

2/10 Terrible

john

Traveled with pets
Liked: Amenities
Disliked: Property conditions & facilities
Matress so old it had ruts in it. There is used and it would have been better than what was in that room! Free breakfast..yeah bagels at best. Nothing super about super 8 anymore.
Stayed 1 night in Oct 2023
Response from Sharon W. on Oct 31, 2023
Thank for taking the time to provide your feedback. I understand that we were unable to meet your expectations Our aim is to make sure that our guests enjoy our hotel. With that said, I assure that your feedback is incredibly important and will be addressed.

6/10 Okay

Fiona

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Bare bones but a good place to stay if you’re in the area!
Stayed 1 night in Oct 2023
Response from Sharon W. on Oct 31, 2023
Thanks for your feedback, we hope to see you again along the way!

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was hoping there would be more food for breakfast.
Stayed 2 nights in Oct 2023
Response from Sharon W. on Oct 31, 2023
Thanks for taking the time to share your experience. Your concern will be addressed with the staff to ensure that breakfast is adequately stocked at all times. we hope to see you again along the way!

10/10 Excellent

Chantell

Liked: Staff & service, property conditions & facilities
Everything was pleasant
Stayed 1 night in Oct 2023

8/10 Good

Wil

Business traveler
Liked: Staff & service
It was a good deal for the price. We called ahead and said we’d be getting in around midnight or later. They assured us it’d be no problem. It wasn’t. Staff was at the desk, ready and waiting. Very efficient and pleasant. Room was fine. Bed was comfortable. Bathroom a bit dated…but seemed clean. Parking lot seemed full of trucks and commercial vehicles. That tells me the place is a good value…I’d agree.
Stayed 1 night in Oct 2023
Response from Sharon W. on Oct 28, 2023
Thank you for taking the time to provide feedback on your recent stay! We are happy you found the staff to be friendly and the hotel clean. I hope that you will stay with us again soon.

10/10 Excellent

heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from SW on Oct 27, 2023
Fantastic! Thanks for staying with us.

10/10 Excellent

Daniel J

Stayed 2 nights in Oct 2023
Response from Sharon W. on Oct 25, 2023
Awesome! Thanks for staying with us and thank you for this nice review. Comments such as this mean a great deal to us. We are looking forward to your next visit with us.

4/10 Poor

Jennifer

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place needs a lot of clean up and renovation. Very run down for the price . Breakfast that was offered was degusting and eggs were not even cooked fully
Stayed 1 night in Oct 2023
Response from Sharon W. on Oct 27, 2023
Thanks for taking the time to provide a feedback. I'm sorry that we did not meet you expectations. I can assure you that we'll use your feedback to help us improve.

10/10 Excellent

CHRIS

Stayed 1 night in Oct 2023
Response from Sharon W. on Nov 10, 2023
Thanks for taking the time to provide your feedback. We hope to see you along the way again soon!

8/10 Good

Deborah

Liked: Property conditions & facilities
There should be a noise ordinance
Stayed 6 nights in Oct 2023
Response from Sharon W. on Oct 25, 2023
Thank you for your review! I assure you that your feedback will help us to improve our service. Hope to see you soon.

8/10 Good

GLENN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good except the breakfast was poor
Stayed 1 night in Oct 2023
Response from Sharon W. on Oct 19, 2023
Thank for taking the time to provide your feedback. I can assure you that your concern will be addressed with the staff so that we can improve on the service provided.

10/10 Excellent

Marla

Stayed 2 nights in Oct 2023

6/10 Okay

Yevgeniy

Disliked: Staff & service, property conditions & facilities
Just barely ok for 2 star motel
Stayed 3 nights in Oct 2023

4/10 Poor

FRANZ, oakland

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023