Ratings based on 795 Verified Reviews

3.3 out of 5
61% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted May 19, 2018
Non smoking room smelled like smoke. Stains and debris on floor. Only stayed one hour. Requesting a full refund.
4 out of 5
by A verified traveler

Posted May 16, 2018
Comment from Hotel Management
May 17, 2018 by me, Hotel Management
Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Thousand Oaks La Quinta. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.
5 out of 5
by A verified traveler

Posted May 15, 2018
Quiet, Nice, My chihuahua Happy, front desk people GREAT!! I promise come back next year!
Comment from Hotel Management
May 15, 2018 by me, Hotel Management
Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Thousand Oaks La Quinta. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.
1 out of 5
by A verified traveler

Posted May 14, 2018
The rooms had a very foul musty smell in both of them, the carpets were so filthy we could not walk around without our shoes on, and the bathroom and bath tub were just gross! I had to put a towel down in the bottom of the bathtub to be able to take a shower. We will NEVER stay at this place again!
Comment from Hotel Management
May 15, 2018 by me, Hotel Management
I’ve received your review of La Quinta Thousand Oaks. I sincerely apologize for the issues you encountered and will address this immediately. There is no excuse for any cleanliness items. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2018
Well located. Convenient to freeway. Good for one night or two.
Comment from Hotel Management
May 14, 2018 by ME, Hotel Management
Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Thousand Oaks La Quinta. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.
3 out of 5
by A verified traveler

Posted May 6, 2018
Super friendly staff, basic room, desperately needs updating and deep cleaning. Stained carpet & tile, rusty shower, leaky tub, whiney air conditioner, and the room smelled like a convalescent home.
Comment from Hotel Management
May 9, 2018 by La Quinta Thousand Oaks, Hotel Management
Dear Guest, I sincerely apologize for the issues you encountered during your stay. There is no excuse for any cleanliness, odor, or maintenance issues and I will address this with our team. This is definitely not the experience we want you to have. We anticipate undergoing a full renovation toward the end of the year and will correct our operational opportunities immediately. Thank you for giving us your feedback and staying with us. Sincerely, La Quinta Thousand Oaks
5 out of 5
Recommended
for Everyone
by A verified traveler

Refreshing

Posted May 1, 2018
Pros: Everything
Cons: One more pot of coffee out,
Thoroughly enjoyed our stay here. Very friendly staff, clean and in a "low traffic" area (as far as Los Angels area goes.
Comment from Hotel Management
May 2, 2018 by La Quinta Thousand Oaks, Hotel Management
Dear Guest, We are happy to hear you enjoyed your stay with us and we will definitely order a second coffee pot. Thank you for taking the time to give us feedback and for staying with us. We hope to see you again soon. Sincerely, La Quinta Thousand Oaks
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice area

Posted Apr 27, 2018
Had a good time and enjoyed the pool area. Dog friendliness was the most convenient. Thank you.
Comment from Hotel Management
May 1, 2018 by La Quinta Thousand Oaks, Hotel Management
Dear Guest, Thank you for staying with us and taking the time to post your feedback. We are happy to hear you had a good time and enjoyed the pool area. We hope to have you as our guest again soon. Sincerely, La Quinta Thousand Oaks
3 out of 5
by A verified traveler

One night stay

Posted Apr 21, 2018
The bathroom floor tile needed some stream cleaning
Comment from Hotel Management
Apr 24, 2018 by La Quinta Thousand Oaks, Hotel Management
Dear Guest, Thank you for staying with us and giving us your feedback. I apologize for the bathroom tile and we will address this with our team. We hope to show you our improvements on your next visit. Sincerely, La Quinta Thousand Oaks
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location easy access

Posted Apr 19, 2018
Liked everything about this place, a little outdated but definitely improved. Room was comfortable, has a pool and Jacuzzi and great breakfast everyday. Really have nothing bad to say about this location, love the La Quinta chain and was surprised this property was rated 2 stars.
Comment from Hotel Management
Apr 20, 2018 by La Quinta Thousand Oaks, Hotel Management
Dear Guest, Thank you for staying with us and taking the time to post your feedback. We are happy to hear you enjoyed your stay and our friendly staff and services met your needs. I will definitely celebrate our teams efforts and continue to look for ways to make the experience even better. Thank you again and we look forward to having you as our Guest again soon. Sincerely, La Quinta Thousand Oaks