Ratings based on 996 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
82% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

Lights in room faulty.

Posted May 24, 2016
Pros: Room comfortable
I was concerned about electric wiring in the hotel.
Comment from Hotel Management
Jun 1, 2016 by gm, Hotel Management
Thankyou for this feedback and I can assure you that this is very unexpected. I have instructed our maintenence team to place this as a high priority to check this in every rooms as it has not come to my attention before. Kind Regards Simon Wells General Manager Ibis Newcastle
4 out of 5
by A verified traveler from Albany, Western Australia

Modern hotel close to the heart of town

Posted Apr 25, 2016
Pros: It suits a business person, someone who won't be spending a lot of time in the room. Adequate facilities, friendly staff, and easy parking.
Cons: The air conditioner was quiet but there was a constant sound of running water coming from the unit which was kind of intrusive.
Location: Easy walking to food, shops, transport and entertainment. Great not to be out on some highway in the suburbs but close to be in the heart of the city.
A small but simple room with a comfortable bed, quiet, well appointed and a good clean bathroom.
Comment from Hotel Management
Apr 29, 2016 by sw, Hotel Management
Thanks Mark for this feedback. We are working with the air con company which installed these as new only recently. I am sorry for this inconvenience and I am sure this has been fixed. Kind Regards Simon Wells General Manager Ibis Newcastle
5 out of 5
by Peter from Sydney

All Steamed up

Posted Apr 15, 2016 on Hotels
This hotel was a convenient overnight stop between the 2 days of the Maitland Steamfest
Comment from Hotel Management
Apr 29, 2016 by Thomas, Hotel Management
Hope to see you back. Kind Regards Simon Wells General Manager Ibis Newcastle
2 out of 5
by Mark

Posted Apr 10, 2016 on Hotels
a cheap hotel. cheaply built. average maintained. just an affordable place to sleep for the night. An extra $12.00 for open air unsecured parking is a bit rich. wouldn't stay here except for convenient CBD location. Lots of spider webs and accumulated gunk in all the window frames. corners etc. room had a very minimal clean and i didn't feel very sanitary staying here.
Comment from Hotel Management
Apr 29, 2016 by Thomas, Hotel Management
I am sorry we did not deliver. This is not the standards we look towards. I have passed on your comments to the entire team. Kind Regards Simon Wells General Manager Ibis Newcastle
1 out of 5
by A verified traveler from sydney

The room was really dirty

Posted Apr 10, 2016 on Wotif
I don't mind budget but the room looked like it wasn't cleaned at all inc bathroom. Definitely would not reccomend....
Comment from Hotel Management
Apr 29, 2016 by sw, Hotel Management
I have passed on your comments to our housekeeping team for immediate changes. We have 1000's of people stay with us every month and cleaning is one of the big focuses with us here. I am sorry we let you down. Kind Regards Simon Wells General Manager Ibis Newcastle
5 out of 5
by A verified traveler from Logan City

Friendly and Cosy Hotel

Posted Apr 9, 2016 on Wotif
Pros: We like the ALL the friendly staff, the comfortable bed and pillows that gave us good night's sleep and the general welcome feel of the hotel.
Cons: Maybe a little refurbishing but nothing major that we found.
Location: The hotel is about one block from two shopping centres and is close to the re-developed Harbour Foreshore with cafe's, hotels and good walking paths.
My wife and I stayed in this hotel 12 months ago and our opinion has not changed one bit. Friendly reception staff made booking in a breeze and we were soon on our way to our room on the first floor. Although the rooms are not large, they contain all the essentials for a comfortable stay. There is a queen size bed, flat screen tv, bar fridge and a bathroom/toilet cubicle. There is also a Restaurant on the ground floor. The staff were very helpful with directions and suggestions of places to visit while we were there. We will be in Newcastle again next year and be back at the Ibis Newcastle for another happy stay.
Comment from Hotel Management
Apr 29, 2016 by sw, Hotel Management
Very happy you enjoyed your stay. We have many refurb plans for the hotel in the coming months. Kind Regards Simon Wells General Manager Ibis Newcastle
3 out of 5
by A verified traveler

Posted Apr 1, 2016 on Hotels
Comment from Hotel Management
Apr 29, 2016 by Thomas, Hotel Management
thanks for submitting your response. Kind Regards Simon Wells General Manager Ibis Newcastle
4 out of 5
by A verified traveler from Maitland

overnighter in Newcastle

Posted Mar 25, 2016 on Wotif
Pros: Clean Central Available Reasonably priced Check in all hours
Basic but clean and central Reasonably priced Handy if just needing somewhere to crash after night out in town
Comment from Hotel Management
Apr 29, 2016 by sw, Hotel Management
Our convenience and economical rooms are very popular. Hope you stay again. Kind Regards Simon Wells General Manager Ibis Newcastle
4 out of 5
by A verified traveler

Good

Posted Mar 22, 2016 on Lastminute
Good one night stay, OK location and facilities, staff good and room clean
Comment from Hotel Management
Jun 1, 2016 by gm, Hotel Management
Thanks Matt, I am pleased you enjoyed your stay. Kind Regards Simon Wells General Manager Ibis Newcastle
3 out of 5
by Trevor from Willetton WA

Posted Mar 20, 2016 on Hotels
Mattress was stained but comfortable to sleep on. Pillows need replacing.
Comment from Hotel Management
Jun 1, 2016 by Thomas, Hotel Management
Thanks for this feedback Trevor, Ill pass this on to the housekeeping team to inspect. The cleaniness of our rooms is a priority for us. Kind Regards Simon Wells General Manager Ibis Newcastle