Ratings based on 1,107 Verified Reviews

4.1 out of 5
79% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Australia

Suitable place to stay

Posted Mar 14, 2017
Pros: It was good enough if you needed just a place to stay to sleep.
Cons: Definitely the cleanliness!!Very important!Also the service of fresh towels each day and cleaning of the room to be done daily without fail + privacy!
Location: Situated right by a very busy roundabout and driveway is an accident prone zone due to the lack of viability!
Suitable to stay, the staff were friendly and helpful. The only disappointment was arriving to a dirty microwave that had been filled with the previous persons half eaten takeaway which stunk out the room and left over rubbish on the bench. We advised on arrival and we were told that someone would be out in the morning and told to throw out the rubbish in our bin ourselves. We ducked out for half an hour when we received another call which raised further concerns when the accommodation staff member had helped himself into the room without our permission or knowledge until he asked if there were any other concerns we wished to raise as he was inside our room rummaging through items asking if it was ours or left over. This was unacceptable from our point of view and we would have preferred it if we were notified and inside the room with the person at the time. The cleaning was a huge let down as we also found a chunk of glass on the floor which we just missed stepping on having no shoes on. The room was not cleaned each day and we had stayed 2 nights. It was later advised that we needed to return our initial two towels before receiving a fresh clean pair - which was not convenient for us at the time due to a rushed schedule.
1 out of 5
by A verified traveler from port macquarie

Poor room setup

Posted Mar 10, 2017
Cons: Dont have a pull down bed. Have a bed lower to the floor. Have a place for two to sit. Hooks needed in the shower. Layout of toilet and shower.
A nice kitchen setup for two people but nowhere to sit. There was only one chair.The bed was too high off the ground and very hard to get into. The sink was not near the toilet and when you had a shower there was nowhere to hang your towels. The shower floor was very slippery. Overall a very poor room set up.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Conducive hotel

Posted Feb 25, 2017
This is my 2nd time I stay at hotel, No much compliant except the cleanliness.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2017
Staff were very friendly. Nice and clean. Location is great with shops and eateries across the road. Parking can be a problem if you have a trailer or 2nd vehicle. Remote for split system air con was broken and couldn't open main window because there was no fly screen and there were no fans.
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Convenient spacious villas close to the uni

Posted Jan 27, 2017
The villas are spacious and well priced but not as well maintained as they could be. Our villa was noisy being next to the pool and the road. Reception closes by 8.30 and the mobile given went to answer phone and was not responded to.
4 out of 5
Recommended
for Everyone
by A verified traveler

comfortable bed with easy access to city

Posted Jan 21, 2017
Comfortable and clean facility, friendly staff. Easy access to city.Parking.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to shop and restaurant

Posted Jan 19, 2017
the floor maybe slipery because they dont provide curtain when you shower. however overall everything were good
2 out of 5
by A verified traveler

Jesmond

Posted Jan 14, 2017
Apartment was very basic considering it was meant to be a "luxurious spa apartment". Fan didn't work in the kitchen so we ended up buying $100 worth of food and not being able to cook any of it! Laundry facilities are poor and charge $6 just for a wash. Defiantly would not stay here again, very poor.
5 out of 5
by Chris

Posted Dec 30, 2016 on Hotels
As always the place was excellent. .. best value for money anywhere
3 out of 5
by A verified traveler

Posted Dec 28, 2016 on Wotif
Facilities nice and comfortable however the lack of attention to cleanliness could improve the overall rating