Ratings based on 897 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
84% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Good, friendly hotel

Posted Jul 20, 2016
As always the room was clean, the bathroom was excellent and the staff were very welcoming.
Comment from Hotel Management
by Grant, Hotel Management
Thankyou for taking the time to provide this feedback, I am so pleased that the room was excellent and our service was welcoming. Regards, Grant
5 out of 5
by A verified traveler from Sydney

Nice hotel and beautiful views

Posted Jul 2, 2016 on Wotif
Pros: Staff, Position & view & great breakfast
The staff were amazing and the room was comfortable and very roomy
Comment from Hotel Management
Jul 8, 2016 by Grant, Hotel Management
Thankyou for your nice feedback. We look forward to welcoming you back again soon. Regards, Grant
3 out of 5
by Barry from Sydney

Get what you pay for

Posted Jun 26, 2016 on Hotels
hotel has seen better days - however, the roommate is aligned with this Restaurant over promised - meals are ordinary
Comment from Hotel Management
Jul 8, 2016 by Paul, Hotel Management
Thankyou for your feedback following your stay. Perhaps you will have noticed that we are in the process of refurbishing the front foyer which will then also progress into the restaurant shortly. I do hope you may consider returning in the future and enjoy our friendly service. Regards Grant
4 out of 5
by A verified traveler from Sunshine Coast

It's a nice place to stay just out of the city

Posted Jun 23, 2016 on Wotif
Pros: Location
Cons: I could not adjust the fan on the air conditioning, so that could be improved for a quieter system.
Location: I visit family, and as it was winter the beaches and lake will have to wait for warmer weather.
The building is starting to show it's age but is still very comfortable and pleasant to stay in, I am a return customer to this motel.
Comment from Hotel Management
Jul 15, 2016 by Grant, Hotel Management
Thankyou for your kind feedback following your recent stay. As a returning guest, I do hope to see you back again soon so you can experience our refurbishments being undertaking over the coming months. Regards, Grant
4 out of 5
by Mr Joseph from Geelong

Stop over to catch up with family

Posted Jun 12, 2016 on Hotels
It was a 3 night stay driving through to get to catch up with family
Comment from Hotel Management
Jul 15, 2016 by Paul, Hotel Management
Thankyou for taking the time to review our hotel following your stay and we look forward to welcoming you back again soon. Regards, Grant
3 out of 5
by A verified traveler

Close to Charlestown square

Posted Jun 11, 2016 on Wotif
Curtains could have been updated when the rooms were. Alit if light came in.
Comment from Hotel Management
Jun 15, 2016 by Grant, Hotel Management
Thankyou for your feedback. Following your comment regarding the curtains we will certainly have a look to improve the blockout. Regards, Grant
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 8, 2016 on Hotels
5 out of 5
by A verified traveler from M

clean affordable hotel

Posted May 27, 2016 on Lastminute
We only stayed one night but found the staff to be very friendly & helpful. The room was spotless. Will recommend to all to stay A+++++
Comment from Hotel Management
Jun 15, 2016 by Grant, Hotel Management
Thankyou for your wonderful feedback. We strive to provide a home-away-from-home for our guests and we are so happy we were able to make your stay so enjoyable. Regards, Grant
4 out of 5
by A verified traveler from Sydney

Over all - very comfortable room & friendly staff

Posted May 26, 2016 on Lastminute
Pros: We were upgraded to a room with a very pleasant view, for a small fee. This was suggested to us on arrival and we gladly took up the offer.
Cons: The spa bath in the room was not well set to drain the water whilst using the shower, therefore the water was running onto the floor.
Even though we stay for only one night, the location was great for what we needed. We were a little disappointed the full breakfast was not available the morning after our stay, but good all the same.
Comment from Hotel Management
by Grant, Hotel Management
Thankyou for providing this review after your stay. We look forward to welcoming you back again soon. Regards, Grant
3 out of 5
by A verified traveler from NSW

Lovely balcony view after upgrade

Posted May 21, 2016 on Wotif
Interesting experience of a hotel that seems very quite over the weekend although plenty of rooms taken. Bar closed when we returned shortly past 9:00 pm. Bathroom shower partition very inefficient and floor became very wet after a shower. The whole building felt as though it had seen better days and could do with a little refurbishment
Comment from Hotel Management
May 30, 2016 by Grant, Hotel Management
Thankyou for staying with us and providing this feedback. We are in the early planning stages for refurbishment and look forward to having our guests experience these improvements as they are completed. Regards, Grant