Bed was rock hard, shower had no pressure and air con was on the fritz.
Comment from Hotel Management
Jul 7, 2016 by Simon, Hotel Management
Dear Accor traveler,
Thank you for telling us about your recent stay. I'm sorry to hear that some aspects weren't to your satisfaction. The bed you'll find in our rooms are part of our Live'n'Dream series especially created for Novotel to create maximum sleep comfort during your night sleep. If the bed feels a little to hard we do have additional mattress toppers available to assist with your sleep in the future please simply ask on the reception and we will be more than happy to assist you. Our maintenance team has had a look at the pressure of the showers and our Air-con units are maintained regularly to ensure there are no shortcomings.
Again thank you for your feedback.