Desk, laptop workspace, iron/ironing board, free WiFi
Check availability

Reviews of Carlton Hotel

3 out of 5
Carlton Hotel
82/86 Osborne Road, Jesmond, Newcastle-upon-Tyne, England

Reviews

7.6

Good

Rating 10 - Excellent. 54 out of 209 reviews" "
Rating 8 - Good. 96 out of 209 reviews" "
Rating 6 - Okay. 36 out of 209 reviews" "
Rating 4 - Poor. 14 out of 209 reviews" "
Rating 2 - Terrible. 9 out of 209 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but well worth the money
The Carlton is in the process of being renovated. The alternative accommodation across the road was an excellent replacement. Very well presented, clean funky and functional more than adequate for a brief visit. Right in the heart of Jesmond,
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveler

Stayed 2 nights in Sep 2020

6/10 Okay

Jasmin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2020

8/10 Good

Stuart

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

Rowan

Stayed 1 night in Aug 2020

8/10 Good

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel well situated on Osborn Road, good value trying hard under difficult Covid 19 conditions.
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay. Freshly decorated and comfortable.
Stayed 1 night in Aug 2020

6/10 Okay

Tulio

Disliked: Staff & service
Not again thank you
On arrival you have to take lucky dip on parking If you dont want to be bloked in you need to take up 2 spaces or block someone else in There is no lifts so handicap or disabled guest dont go as no disable accessibility The breakfast is a joke 1 apple, Orange 1 alpen Bar 1 peice of cheese I peice of pastrie 1 little pot of Jam This is in a bag in reception And if you are an early bedder then its noisy out side as the hotel is surrounded by pubs/bars
Stayed 5 nights in Aug 2020

4/10 Poor

Arastoo

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good!!
Located in a great area, however, the room was noisy and next to the restaurant ventilation system which make the room extremely smelly.
Stayed 2 nights in Jul 2020

8/10 Good

Ken

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
north east road trip
Great stay Good location A little noisy at times Excellent base from which to explore the area
Stayed 3 nights in Jul 2020

8/10 Good

RONALD

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Great staff, bed wasn't the best especially the pillows
Stayed 3 nights in Mar 2020

8/10 Good

Shaun, East Midlands

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Carlton staff very friendly and helpful..
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
This is a budget hotel and, as such was very impressive. The staff were pleasant and friendly and the room clean, warm and comfortable. Situated in a lively area, which we liked, we were not disturbed in any way. We would definitely stay again.
Stayed 1 night in Feb 2020

8/10 Good

Simon

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy - don’t come to rest!!
This hotel is really noisy From the bar below until 11pm and then it all turns off. The noise kicked off again about 1am until 3am with disorderly guests running around the corridors. Had I managed to get some sleep it would have been good value for money as clean and comfortable and perfectly placed central to all Jesmonds amenities and close to transport links .
Stayed 1 night in Feb 2020

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recently refurbished in the heart of studentland
Room looked nothing like the photograph but the hotel looks like it has been recently refurbished. The hotel is in th heart of student land and there is a busy bar downstairs. Perhaps if you had a room at the front of the hotel then the noise would be an issue, but our room was at the back so it was quiet. Breakfast was disappointing, but for 40 quid a night we couldn't really complain.
Stayed 2 nights in Jan 2020

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place... value for the money...would highly recommend...
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff very helpful, happy & polite. Loved the mini bar & the fact there was a fan, hair dyer, iron & ironing board.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, very helpful if you need anything centrally located with shops restaurants and bars within walking distance. We managed to park 2 cars on the hotel car park but we left them there and used taxis or buses if we wanted to go into town. All 3 rooms were great. Really good sizes. Would stay again.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice inside The room we received faced the back alley so not a pleasant few. We tried to have the window open but to noisy. The women working the front desk was very nice and helpful! Really the only positive part of the stay. Parking lot was full and seemed like chaos. Had to park on the street till 8am. Not a huge deal. Bar downstairs was noisy, sounded like a good time if we were there to drink. The bar closed at 11pm. Bit loud till midnight. Breakfast was not good. Orange juice tasted funny. Not much left to eat but toast. Croissants and yogurt. My father and I both got ill about two hours after breakfast. Think it was the OJ. We weren’t able to eat for 2.5 days after that and threw up a lot. Put a damper on the rest of our trip. Location. Room were fine. For one night would maybe stay again if no other options but would not touch the food/drinks.
Stayed 1 night in Dec 2019

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Easy check in no problem parking.comfortable bed .nice clean room.staff very good .defo would stop here again.
Stayed 1 night in Dec 2019

8/10 Good

Alan

Liked: Cleanliness, staff & service, room comfort
Enjoyable
Enjoyable, staff friendly and helpful .
Stayed 2 nights in Dec 2019

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best little hotel in Jesmond
Cannot fault this gem of a hotel.....Staff are so friendly and helpful. When we walked into our room, we were shocked by how big it was...so much floorspace. Beds were extremely comfortable and the room was decorated beautifully. Had a fridge in our room which we found very useful as I use oat milk, so had somewhere to store it instead of having to flit to/from reception whenever I want to have a cuppa. Lovely touch having free bottles of water, cartons of orange juice and a kit kat for us all !! Located in a really good area, shops and places to eat within easy walking distance. Very short walk to the metro station too which is a real bonus. We will be staying here every time we visit the area. Really looking forward to it too
Stayed 1 night in Dec 2019

10/10 Excellent

Bellpiero, Alloa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern rooms and very clean. Great trendy bar downstairs and in a good location. Only 5 mins from the city centre.
Stayed 2 nights in Nov 2019
Response from Derek Watson - Front of House Manager on Nov 30, 2019
Hi Belpiero Thank you for taking the time to ,leave a review./ I'm pleased you found our rooms modern & clean, and that you liked our bar and found the location convenient to your needs. We look forward to welcoming you back on your next visit to Newcastle.

8/10 Good

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Happy with everything apart from very noisy guest next door, tv on loudly at 1am when I have work the next morning was not appreciated
Stayed 1 night in Nov 2019
Response from Derek Watson - Front of House Manager on Nov 27, 2019
Hi Alan Thank your for sharing your review. I'm glad to hear you were happy with your stay apart from the guest next to you, of which I hope my night porter was able to sort the noise promptly

8/10 Good

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
It was nice and clean spacious but during night too noisy bar down stairs and went on till 11 ish
Stayed 1 night in Nov 2019
Response from Derek Watson - Front of House Manager on Nov 27, 2019
Hi Thank you for taking the time to share your review. I'm pleased to hear you found your room to be clean and spacious. On your next visit if you request a quie room we can allocate a room not above the bar.

8/10 Good

I-Kang

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
The room is a little bit small if one travels with large luggage, but it is a very compact one you can find every thing you need in the room. There is also a bar just at groundf loor
Stayed 1 night in Nov 2019
Response from Derek Watson - Front of House Manager on Nov 27, 2019
Hello Thank you for taking the time to share your review/. As the hotel is an older building some our rooms can be slightly smaller, however we would advise if a larger room is preferred then this can requested when the reservation is made.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Derek Watson - Front of House Manager on Nov 27, 2019
Hi Thank you for taking the time to rate us 5/5

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near to the West Jesmond Metro station (only 7 minutes by walk), right opposite to the Waitrose, very close to the Jesmond Dene... that's all we need for our 5 night stay in Newcastle. At first I was worry about the noise come from the bars at ground floor, but turned out our room was quiet, you could not hear anything from the road at all. Staffs were quite nice, only sometimes we have to ask for more tea since I dont really drink coffee at room. Apsolutely I will book here again if needed.
Stayed 5 nights in Oct 2019
Response from Derek Watson - Front of House Manager on Nov 27, 2019
Hello Thank you for sharing your review. I'm pleased to hear you enjoyed your stay with us and your found your room nice and quiet and you found my team friendly and helpful.

6/10 Okay

Miss L

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Derek Watson - Front of House Manager on Nov 27, 2019
Hello Thank you for taking the time to rate the hotel.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met my requirements perfectly. Good value and welcoming
Stayed 1 night in Oct 2019
Response from Derek Watson - Front of House Manager on Nov 27, 2019
Hi Thank you for sharing your review. I'm pleased to hear the hotel met your requirements and you found us to be good value and welcoming.

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019
Response from Derek Watson - Front of House Manager on Nov 27, 2019
HI Thank you for the wonderful 10/10 rating.

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was good room very nice and breakfast was very nice. Very friendly staff. We just thought the bar should stay open for residents 11 is far too early.
Stayed 1 night in Oct 2019
Response from Derek Watson - Front of House Manager on Nov 27, 2019
Hi Thank you for sharing your review. I'm glad you found your room and breakfast to be nice and my team to be friendly.

10/10 Excellent

Verified traveler

Liked: Cleanliness
Staffs friendliness and professionalism . Always ready to give a helping hand.
Stayed 2 nights in Oct 2019
Response from Derek Watson - Front of House Manager on Nov 27, 2019
Hi Thank your for sharing your review. I'm pleased you found my team to be friendly and professional.

10/10 Excellent

Carole

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy
We stayed over night as we had to leave early next day. Room was small but very clean and comfortable with all gadgets you would need. Small problem of one automated light not switching off properly, but other than that we had no issue with our stay. Although being above the bar meant there was a certain amount of noise from chatting folk below, but this did stop promptly at 11.00 pm so did not disturb our night unduly.
Stayed 1 night in Sep 2019
Response from Derek Watson - Front of House Manager on Nov 27, 2019
Hi Thank you for sharing your review. I'm pleased to hear you enjoyed your stay with us.

8/10 Good

Muhammad Waqas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

6/10 Okay

Avril

Traveled with family
Liked: Room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to restaurants. Parking was in the alley behind the hotel and limited.
Stayed 1 night in Aug 2019

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
I was very pleasantly surprised by the accommodation at this hotel. For the price I paid I wasn’t sure how comfortable I would be, but the staff were pleasant and helpful, my room was clean, fresh and had everything I needed, plus a fab en-suite. Breakfast was way better than I had expected too. I was dropping my daughter off at university and would definitely come here on future visits.
Stayed 1 night in Sep 2019

6/10 Okay

John

Business traveler
Stayed 2 nights in Sep 2019

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good hotel clean really modern room , fridge with free water orange juice and chocolate Down side limited parking at rear of hotel Plenty of places to eat near the hotel
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff homely feel about hotel good decor great area lovely food
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Well equipped and clean rooms. Continental breakfast is Complimentary so this hotel offers excellent value for money. I’d stay again.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for us. Friendly staff, small and basic room with no view but perfectly adequate.
Stayed 2 nights in Aug 2019

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are newly renovated and clean. There is no air conditioning but you are provided with a fan in the room and it is sufficient for a comfortable night sleep. Breakfast could be better (very basic-pastries and coffee/tea), but we are not complaining as for the price we paid, we were not expecting breakfast at all! Staff are also very friendly and provide excellent service. I would definitely recommend staying here if you are visiting Newcastle!
Stayed 1 night in Aug 2019

4/10 Poor

Mary

Disliked: Staff & service
Noise weekend
When booking, requested a room on the back of hotel, has I'm terminal ill, when booking in on day, got put on front. Right above the bar. Receptionist wasn't interested. Next morning talking to another guest, she booked in at 7pm and got a room on back. Totally disguising.
Stayed 2 nights in Aug 2019

8/10 Good

Grace

Liked: Staff & service, room comfort
Stayed 5 nights in Aug 2019