Ratings based on 819 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Surrey, UK

Good Location but a bit tired

Posted Oct 13, 2016
Pros: See above
Cons: See above
Location: By the river next to the Tyne bridge. River walk. Nearby restaurants range from Michelin Star House of Tides to Weatherspoons (very good).
Located next to tyne. Good outlook. Near to Restaurants and shops. Relatively easy to find and get to. But....for amodern hotel its a bit shabby and uncared for........rickety lift from car park, cold lobby with no atmosphere, room with a great view overthe river but furniture old and worn, basin bathroom cracked, main door did not self close. The main entrance to this hotel could be impressive but its dirty badly lit and used as a parking area for vans, pick up trucks and a few cars. Overall OK but with a little TLC could be much better.
2 out of 5
by A verified traveler from AU

Beautiful views and that's it unfortunately!

Posted Oct 7, 2016
So I had the worst reception experience with cold staff made me wait for ages with no apologies. The sent to my cold room with a bathroom that smelt quite bad! The room itself was comfortable and when I woke up the next morning the view was mesmerizing. That is actually what made it a bit better for me! On Saturday, the housekeeping came before nine am and on Saturday night there was a dance party in the hotel that went on with loud music till after midnight!
4 out of 5
by A verified traveler from h

Great view

Posted Sep 16, 2016
Pleasantly surprised by size of room and spectacular triple-window view over the Tyne. Helpful staff. Well positioned for easy access to the law courts. Great shame they've closed the pool since my last visit - used to be the best feature. Meals ok if rather uninspiring - didn't eat dinner, having read the menu. Breakfast ok.
4 out of 5
by A verified traveler


Posted Aug 31, 2016
Pros: Habitación, vistas, personal.
Location: Esta junto al rio, muy cerca del castillo y de una zona preciosa de Pub y restaurantes, a 10 min de la zona mas comercial.
Muy buena elección, habitación lujosa, bonitas vistas.
3 out of 5
by A verified traveler from scotland

Needs a refurb.

Posted Aug 30, 2016
Location: Handy for quayside.
All a bit tired, lumpy bed, needs full refurb. Staff friendly
3 out of 5
by A verified traveler from Manchester

Nice hotel great location

Posted Aug 8, 2016
Great hotel and nice location on the Tyne. A bit shabby in places I think the hotel is in need of a bit of modernisation and TLC. The staff were friendly. Buffet breakfast average but ok.
5 out of 5
by Lionel

This traveler left a rating score only Posted Jul 19, 2016 on Hotels
5 out of 5
by David

This traveler left a rating score only Posted Jul 18, 2016 on Hotels
2 out of 5
by Karl from Oxford

Meh - don't expect anything but friendly staff

Posted Jul 15, 2016 on Hotels
Great staff, let down by a very dated hotel Terrible beds, horrid bathrooms Food average. Buy breakfast on the day as its only £7 per person
4 out of 5
by Torill from Oslo

Torill Oslo

Posted Jul 13, 2016 on Hotels
Fin beliggenhet, hyggelig personale.Fint med parkering