Freezing room, glacial response
Posted Oct 27, 2016
I was given a handicapped room at the pointy end of the hotel (no recollection of asking for such) - huge long windows on 2 sides of my triangular room. It was bitterly cold - first you try to close the curtains but they won't pull, so called the desk - they said, there are buttons above your headboard to do this. There were no buttons above my headboard. There were many many buttons all over the walls, with no indication of their use- light switches? curtain closers? nothing.
I called about the cold. They said they'd 'go out back' and do something. An hour later I called again. Some other explanation. Finally, they said they'd relocate me to another room - which they did more than 2 hours after my first complaint. I now have a horrible cold - I know you don't get a cold from being cold, but it attacks the immune system.
Altogether a horrible experience - never again!