Posted Oct 16, 2016
The room we were allocated was equipped suitable for a disabled person. The toilet shower room was a large wet room with a variety of hand rails, seats, emergency pull chords and additional wash bowls etc.
The bedroom was also on the large size with a standard double bed with a very hard and uncomfortable mattress and lumpy downy, the TV was located at the opposite end of the room (too far away for viewing). The lighting was standard room lighting which was not adequate for such a large room.
I have stayed at the Holiday Inn Express hotels in many locations and have enjoyed the stay knowing the standard and quality to be expected, but this time I was disappointed.
Comment from Hotel Management
Oct 20, 2016 by Lorraine, Hotel Management
Dear Valued Guest
Thank you for your review. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.