Ratings based on 324 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Other
by A verified traveler

stylish beautiful room

Posted Jun 5, 2017
Pros: clean, staff where really accommodating an friendly
Cons: get a disabled person to look at issues such as bathroom height of bed to chair and other issues I had, I advice you arrange to visit before booking.
Location: NOT MUCH IF YOU DONT DRIVE
The room was lovely but designed for a person with slight mobility issues not suitable for a wheelchair user or an independent person without a support worker
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Avoid room no. 150

Posted May 3, 2017
Excellent except for nighttime noise in room 150 (room 152 next door fine).
Comment from Hotel Management
May 6, 2017 by Hotel Team, Hotel Management
Thank you Mary for your feedback. Kind regards Hotel team
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Handy for A1

Posted Apr 28, 2017
Pros: Staff are extremely friendly and very helpful - nothing is too much trouble for them and all seem to have a great sense of humour too! Food excellent.
Cons: Very long corridors and lack of lift was a bit difficult for my elderly husband
Location: Just used it as a stop off so can't comment.
This was our second stay at this hotel and it is a really handy stop off on the A1 when travelling down south from Scotland.
4 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle upon Tyne

Nice hotel with good leisure facilities.

Posted Apr 7, 2017
Pros: The leisure facilities were good and were very popular with guests. The food was great particularly breakfast.
Cons: Bar staff were pretty thin on the ground at times.
Location: Room booked for a birthday celebration and hotel used as a base in the area, which was good.
Two rooms booked, one with disabled access. This room was OK but the bathroom had a bath with a shower over the top, not great as my friend is a wheelchair user and has great difficulties standing, a walk in shower was requested. Once the furniture was reorganised the room was fine. My friend used the pool and the staff were very helpful. The other room was OK except it was generally tired and the hand basin was cracked. On the whole the stay was great and the staff very helpful and pleasant
Comment from Hotel Management
Apr 10, 2017 by Hotel Team, Hotel Management
Thank you for your feedback we will pass this onto the relevant departments.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2017 on Ebookers
Functional, clean and tidy. Breakfast not a highlight but acceptable, extensive choice. Juice is somewhat questionable as too is the coffee, the scrambled or fried eggs are not pleasant but might suit some but rubbery and overcooked are not for me. Service okay. Very friendly (probably some of the best service experiences I've ever received in a 'chain') hotel. Absolutely every member of staff smiled and acknowledged us the only one exception was a member of staff on duty in the spa area (more interested in his mobile). Housekeeping was very good. Some lack of care as glasses left outside overnight and well into the day. Odd discarded bottles lying around the perimeter of the building (left by guests unconcerned by their negligence, ignorance and lack of respect for others or their environment - put your litter in a bin, please - why should anyone clear up after you). Reasonably priced.
Comment from Hotel Management
Apr 10, 2017 by Hotel Team, Hotel Management
Thank you for your feedback
4 out of 5
by David

Great place to stay.

Posted Feb 3, 2017 on Hotels
Really liked this hotel, I'll stay here again!! The hotel has a small gym with some good equipment and a pool. The room was a good size and comfy. I didn't use the restaurant but ate at the bar. The food is a little expensive for what you get, the burger add-ons for example are 2.50 for a bit of cheese and sauce or a couple of onion rings. Pizzas are good but overall the bar is a little disorganised and had to wait almost 40mins for food one night and the bar and restaurant wasn't busy. The other nights it was within 15mins. The hotel is close to the A1 which is convenient but there is a little road noise and the airport is close too. You can occasionally hear a plane but nothing too loud at all. Breakfast was nice with a good selection at a fair price for all you can eat, all buffet style but different eggs and things can be ordered. Plenty of parking around the back and the whole place seems quite secure.
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Dear David Thank you for your lovely feedback and we are pleased to learn that you will be returning. We look forward to welcoming you back soon.
3 out of 5
by Graham

Ok but..

Posted Feb 3, 2017 on Hotels
Everything was ok but.. my room was one of the new ones - not sure about the old Internet was too slow, unusable - timeouts etc Burger pate was freezer rubbish.
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Thank you for your feedback Graham and we are sorry to learn about your issue with the internet and food you received. This will will passed onto our relevant departments to ensure that this does not happen again.
5 out of 5
by Andrew

Good hotel

Posted Jan 1, 2017 on Hotels
Very comfotable
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
Thank you for your feedback
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Great Hotel

Posted Dec 19, 2016
Pros: Modern, spacious, updated rooms with great bathrooms. An ideal place to stay for business and for families.
Location: Great location that gave easy access to everywhere.
We had a very enjoyable experience in this hotel. All staff were friendly and helpful. Our room was clean, modern and spacious with a very nice updated bathroom. Although it was Xmas party season there was very little noise. We would definitely stay there again
Comment from Hotel Management
May 25, 2017 by Hotel Team, Hotel Management
Thank you Chris for taking time to write a review on your recent stay with us. We look forward to welcoming you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from A

Business stay

Posted Dec 7, 2016
Great hotel and friendly staff although room was cold and heater wouldn't work, nor towel radiator.
Comment from Hotel Management
Dec 9, 2016 by Hotel Team, Hotel Management
Thank you for your feedback and we are sorry that the heating was not operational during your stay. On your next stay , please make sure that you inform us of any issues do that these can be resolved straight away. Kind regards