Ratings based on 317 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle upon Tyne

Nice hotel with good leisure facilities.

Posted Apr 7, 2017
Pros: The leisure facilities were good and were very popular with guests. The food was great particularly breakfast.
Cons: Bar staff were pretty thin on the ground at times.
Location: Room booked for a birthday celebration and hotel used as a base in the area, which was good.
Two rooms booked, one with disabled access. This room was OK but the bathroom had a bath with a shower over the top, not great as my friend is a wheelchair user and has great difficulties standing, a walk in shower was requested. Once the furniture was reorganised the room was fine. My friend used the pool and the staff were very helpful. The other room was OK except it was generally tired and the hand basin was cracked. On the whole the stay was great and the staff very helpful and pleasant
Comment from Hotel Management
Apr 10, 2017 by Hotel Team, Hotel Management
Thank you for your feedback we will pass this onto the relevant departments.
5 out of 5
by Andrew

Good hotel

Posted Jan 1, 2017 on Hotels
Very comfotable
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
Thank you for your feedback
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Great Hotel

Posted Dec 19, 2016
Pros: Modern, spacious, updated rooms with great bathrooms. An ideal place to stay for business and for families.
Location: Great location that gave easy access to everywhere.
We had a very enjoyable experience in this hotel. All staff were friendly and helpful. Our room was clean, modern and spacious with a very nice updated bathroom. Although it was Xmas party season there was very little noise. We would definitely stay there again
Comment from Hotel Management
Dec 21, 2016 by Hotel Team, Hotel Management
Thank you Chris for taking time to write a review on your recent stay with us. We look forward to welcoming you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from A

Business stay

Posted Dec 7, 2016
Great hotel and friendly staff although room was cold and heater wouldn't work, nor towel radiator.
Comment from Hotel Management
Dec 9, 2016 by Hotel Team, Hotel Management
Thank you for your feedback and we are sorry that the heating was not operational during your stay. On your next stay , please make sure that you inform us of any issues do that these can be resolved straight away. Kind regards
5 out of 5
by A verified traveler

Posted Nov 24, 2016 on Hotels
Comment from Hotel Management
Nov 26, 2016 by General Manager, Hotel Management
Thank you for taking time to rate your stay with us.
4 out of 5
by A verified traveler

Posted Nov 22, 2016 on Hotels
Comment from Hotel Management
Nov 26, 2016 by General Manager, Hotel Management
Thank you for your taking time to rate your stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hemel Hempstead

Convenient location

Posted Oct 26, 2016
Pros: Staff were fantastic, I couldn't fault any of them. They were all exceptionally friendly & helpful. My room was spotless and a decent size.
Cons: I suppose the only thing is the rooms are a little dated in appearance.
Location: Not to far from Newcastle City Centre, the airport and the race course. Alnwick Castle only 35-40 minutes away by car
Close to the A1 & A19 the hotel is easy to get to and very convenient. Good base for exploring the North East.
Comment from Hotel Management
Oct 30, 2016 by Hotel Team, Hotel Management
Thank you for your feedback and we do hope that you will return in the near future David.
5 out of 5
by A verified traveler from Huddersfield

easy pleasant stay

Posted Oct 26, 2016 on Hotels
lovely service. clean. food a little pricey in restaurant and bar prices bit steep. but overall very good.
Comment from Hotel Management
Oct 30, 2016 by General Manager, Hotel Management
We are pleased that you enjoyed your stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice quiet, comfortable and clean hotel

Posted Oct 26, 2016
Nice hotel, brillant staff, very clean, breakfast very good
Comment from Hotel Management
Oct 30, 2016 by Hotel Team, Hotel Management
Thank you for your feedback and we do hope that you will return in the near future.
4 out of 5
by A verified traveler

Nice clean hotel

Posted Oct 25, 2016 on Hotels
The only let down I found was the pool needs a little tlc. The signs at the water edge are green mouldy underneath.
Comment from Hotel Management
Oct 30, 2016 by General Manager, Hotel Management
Thank you for your feedback and we will make sure your comments are passed onto our Leisure manager.