Ratings based on 417 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Nottingham

Nice hotel shame about the experience

Posted Feb 16, 2018
Lovely hotel but unfortunately during our stay on a Saturday night got woken up by 2 other male guests banging and shouting loudly on our door at 1am. Being woken up like this is very scary and made it very hard to get back to sleep. For this reason I would not stay again.
Comment from Hotel Management
Feb 18, 2018 by Jessica , Hotel Management
Dear Sophie, Thank you for taking the time to provide us with comments after your recent stay at Holiday Inn Newcastle - Jesmond. I am disappointed to see your comments regarding your disrupted sleep and stay by other guests. We do have Duty Manager available at all times who are able to help in this situation. I do hope you will stay with us again, if there is anything I can help with please do not hesitate to contact myself Kind regards, Jessica Front of House Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from York

Lovely Hotel and Staff

Posted Feb 3, 2018
Pros: Everything.
Cons: Nothing.
Location: It's Newcastle!
We loved the location of the hotel, close to the Metro, but also close enough to walk to the City Centre. The staff were lovely, helpful and attentive, the breakfast excellent and the room, clean, homely feeling and inviting.
Comment from Hotel Management
Feb 3, 2018 by Jessica, Hotel Management
Dear Brian, Thank for for taking the time to provide us with such positive comments after your recent stay at Holiday Inn Newcastle - Jesmond I am pleased to see such a lovely 5/5 review We appreciate all feedback especially regarding our team We hope to welcome you back soon Kind regards, Jessica Front of House Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Wark Northumberland

Nice hotel with really good facilities

Posted Jan 29, 2018
We have stayed here on a few occasions now.Ten minute walk or short taxi drive to the city centre or the bars and restaurants of Jesmond.
Comment from Hotel Management
Jan 31, 2018 by Jessica, Hotel Management
Dear Kevin, Thank you for taking the time to leave such a positive 5/5 review after your recent stay with us. We appreciate all guest feedback and look forward to welcoming you back again soon Kind regards, Jessica Front of House Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel too close to busy road though

Posted Jan 27, 2018
The hotel is nice, clean and staff are very polite and helpful. The room was excellent and very clean and tidy. The only issue was the busy dual carriageway right outside the hotel. It was difficult to get into the parking across the carriageway. Leaving the parking bay via a tight narrow lane is a challenge. Breakfast was excellent.
Comment from Hotel Management
Jan 27, 2018 by Jessica, Hotel Management
Dear guest, Thank you for taking the time to provide us with your comments after your recent stay with us We appreciate all comments and so what we can to make any necessary improvement for future stays We hope to welcome you back soon Kind regards, Jessica
4 out of 5
Recommended
for Everyone
by A verified traveler from Welwyn

Quieter location, easy access to City centre.

Posted Jan 8, 2018
We were visiting Newcastle to go to watch a match at St. Jane's Park. The hotel is a 2 minute walk from Jesmond metro station and just 2 stops to Monument, which was perfect for our needs. The hotel was pleasant enough, my only slight complaint is that the cooked breakfast was very greasy. Eggs floating in fat, hash browns soggy with fat, so wouldn't bother paying for breakfast, as there are plenty of better places in the City. Free covered car park was handy though.
Comment from Hotel Management
Jan 9, 2018 by Jessica M, Hotel Management
Dear Mark, Thank you for taking the time to provide us with your comments after your recent stay at Holiday Inn Newcastle - Jesmond I am pleased to see you found our location suitable for your stay. We appreciate all feedback and take on board all comments to make the necessary changes for future stays. After reading your comments regarding breakfast, I have passed these comments onto our breakfast chef We hope to welcome you back soon Kind regards, Jessica Front of House Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from SCOTLAND

VERY NICE HOTEL, EASY TO FIND, GREAT DINING AREA

Posted Dec 10, 2017
Pros: NICE LITTLE EXTRAS IN THE ROOM, BOTTLES OF WATER, CARTONS OF OJ AND CHOCOLATE BARS. FREINDLY STAFF
Cons: DUE TO PROXIMITY TO A BUSY ROAD, TRIPPLE GLAZING WOULD HELP CUT OUT NOISE
Location: LOCATION WAS GOOD, ONLY SHORT TAXI RIDE INTO TOWN CENTRE
NICE BAR AND DINING AREA, MEALS VERY GOOD AND GREAT CHOICE AT BREAKFAST
Comment from Hotel Management
Dec 16, 2017 by Jessica, Hotel Management
Dear Ian, Thank you for taking you time to leave a positive review after your recent stay at Holiday Inn Newcastle - Jesmond. We appriciate all feedback and hope to welcome you back soon Kind regards, Jessica Front of House Manager
5 out of 5
by john

Newcastle outing

Posted Nov 23, 2017 on Hotels
Very pleased. We had an early meeting close by and the Hotel served us well. I was particularly impressed that they allowed us to leave the car on their premises during the day as it made life so much easier for us. A gold star there. IF/When we return to Newcastle we will be looking here first for a room.
5 out of 5
Recommended
for Everyone
by A verified traveler

A lovely comfortable hotel

Posted Nov 20, 2017
A lovely comfortable hotel with a modern but cozy feel. Would definitely use again. It’s not in the centre but only a short taxi ride away. The hotel had numerous facilities but we didnt have time to try them out. Breakfast was good, with enough choice to please most people.
5 out of 5
by michael

Posted Nov 13, 2017 on Hotels
EXCELLENT 2 nights stay good facilities good breakfast good service
5 out of 5
by A verified traveler

Posted Nov 6, 2017 on Hotels
Comment from Hotel Management
Dec 18, 2017
Dear Guest, Thank you for taking your time to leave a 5* review after your recent stay at Holiday Inn Newcastle - Jesmond Kind regards, Jessica Front of House Manager