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Hotel Balmoral, Sure Hotel Collection by Best Western

Photo gallery for Hotel Balmoral, Sure Hotel Collection by Best Western

Exterior
Premium bedding, in-room safe, desk, iron/ironing board
Free toiletries, hair dryer, towels
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board

Overview of Hotel Balmoral, Sure Hotel Collection by Best Western

Hotel Balmoral, Sure Hotel Collection by Best Western

2.5 star property
8.4 out of 10 Very Good
8.4/10 Very Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar
  • Housekeeping
Map
358 Westgate Road, Newcastle-upon-Tyne, England, NE4 6NV

Explore the area

  • Popular LocationSt. James' Park13 min walk
  • Popular LocationChinatown13 min walk
  • Popular LocationUniversity of Newcastle-upon-Tyne3 min drive
  • AirportNewcastle (NCL-Newcastle Intl.)16 min drive

Room options

About this area

Newcastle-upon-Tyne

Located in Newcastle-upon-Tyne, Hotel Balmoral, Sure Hotel Collection by Best Western is near a metro station. O2 Academy Newcastle and Utilita Arena Newcastle are cultural highlights, or if an activity is on the agenda, check out Quayside. Looking to enjoy an event or a game while in town? See what's going on at St. James' Park.
Visit our Newcastle-upon-Tyne travel guideOpens in a new window
Map

What's nearby

  • St. James' Park - 13 min walk
  • Chinatown - 13 min walk
  • O2 Academy Newcastle - 14 min walk
  • The Gate - 16 min walk
  • University of Newcastle-upon-Tyne - 3 min drive

Getting around

  • St James Station - 13 min walk
  • Newcastle Central Station - 16 min walk
  • Newcastle Intl. Airport (NCL) - 16 min drive

Restaurants

  • 360 Sky Lounge - 12 min walk
  • Fattoush - 5 min walk
  • Persian Delight - 8 min walk
  • Hanahana - 12 min walk
  • Antep Pizza - 7 min walk

About this property

Hotel Balmoral, Sure Hotel Collection by Best Western

Hotel near a metro station
Located close to St. James' Park and O2 Academy Newcastle, Hotel Balmoral, Sure Hotel Collection by Best Western provides a terrace, a garden, and a bar. In addition to a restaurant, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking
  • Full breakfast (surcharge), luggage storage, and a front-desk safe
  • A porter/bellhop, an elevator, and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All 20 rooms feature comforts such as premium bedding, in addition to thoughtful touches like free WiFi and desk chairs. Guests reviews say good things about the clean rooms at the property.
More conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with tubs or showers and free toiletries
  • 40-inch flat-screen TVs with digital channels
  • Free infant beds, heating, and daily housekeeping

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of We're Good To Go (UK)
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast breakfast available for a fee 7:00 AM–9:00 AM on weekdays and 8:00 AM–10:00 AM on weekends; GBP 12.50 per person
  • A bar/lounge
  • A restaurant

Family friendly

  • Free crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Daily housekeeping
  • Porter/bellhop

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom available in select rooms
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower available in select rooms
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • At least 80% lighting from LEDs
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Reusable tableware

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Similar properties

Policies

Check-in

Check-in from 3 PM - anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.50 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ryokan Hotel Newcastle-upon-Tyne
Ryokan Newcastle-upon-Tyne
Balmoral, Sure Collection By
Sure Hotel by Best Western Newcastle
Hotel Balmoral Sure Hotel Collection by Best Western
Hotel Balmoral, Sure Hotel Collection by Best Western Hotel

Frequently asked questions

Is Hotel Balmoral, Sure Hotel Collection by Best Western pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Balmoral, Sure Hotel Collection by Best Western?

As of Jun 3, 2023, prices found for a 1-night stay for 2 adults at Hotel Balmoral, Sure Hotel Collection by Best Western on Jun 6, 2023 start from $83.13, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Balmoral, Sure Hotel Collection by Best Western?

Self parking is free at this property.

What time is check-in at Hotel Balmoral, Sure Hotel Collection by Best Western?

Check-in is from 3 PM - anytime.

What time is check-out at Hotel Balmoral, Sure Hotel Collection by Best Western?

Check-out is at 11 AM.

Where is Hotel Balmoral, Sure Hotel Collection by Best Western located?

Situated in Newcastle-upon-Tyne, this hotel is within a 15-minute walk of St. James' Park and O2 Academy Newcastle. University of Newcastle-upon-Tyne and Utilita Arena Newcastle are also within 1 mi (2 km). St James Station is 13 minutes by foot and Central Station is 17 minutes.

Hotel Balmoral, Sure Hotel Collection by Best Western Reviews

Hotel Balmoral, Sure Hotel Collection by Best Western Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 69 out of 157 reviews" "
" "10 - Excellent 44%
Rating 8 - Good. 61 out of 157 reviews" "
" "8 - Good 39%
Rating 6 - Okay. 17 out of 157 reviews" "
" "6 - Okay 11%
Rating 4 - Poor. 6 out of 157 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 4 out of 157 reviews" "
" "2 - Terrible 3%

9.0/10

Cleanliness

8.6/10

Staff & service

8.7/10

Amenities

8.3/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

6/10 Okay

Steven

Liked: Staff & service, property conditions & facilities, room comfort
Close to the city but in a horrible part of town
The hotel was clean but the rooms could do with a deep clean The staff were friendly The location is great in terms of being close to the city centre but also atrocious due to being in a horrible part of town. If you never grew up in low income areas then it could be very intimidating for you.
Stayed 4 nights in Feb 2023

4/10 Poor

Caroline

Traveled with partner
Liked: Cleanliness
Stayed in room 103 above reception and was kept awake from 2am until 5am with the front door constantly slamming as guests returned from night out. This was doubled by being next to the lift and the fire door banging and loud guests but the front door was constant. Rooms were basic but clean. No staff on reception to complain to when we left dispute ringing the bell. It was cheap and you get what you pay for, unfortunately you must need to pay more to actually sleep!

10/10 Excellent

Lynsay

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel Wonderful room So peaceful and quiet had a great stay thanks to all at the hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy room & bed. Free parking. 10 minutes walk to St James park

10/10 Excellent

Sophie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
.

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Gentleman who was the breakfast server on Sun 16th was calm and seemed like he had his system in place. I am not sure if the chef couldn't handle more than 2 orders at once. There were only 5 tables set and it took 15mins to order hot food. This is not a negative, the server took drinks orders immediately but then cam back for food orders later which made think it was due to the kitchen. Check in was great, room was clean and comfortable and parking is easy. If i'm needing a hotel near the stadium again I shall be booking Hotel Balmoral again.
Stayed 1 night in Oct 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Bernice

Stayed 1 night in Oct 2022

10/10 Excellent

Catherine

Stayed 1 night in Sep 2022

General hotel information

Reasons to Book
Property & Room Cleanliness
Star Rating
2.5
Address
358 Westgate Road, Newcastle-upon-Tyne, England
Location
Newcastle-upon-Tyne