Ratings based on 301 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from scotland

Excellent stay!

Posted Oct 6, 2016
Pros: Superb design, friendly staff and a comfy bed!
Location: great position in town - will visit again!
Lovely room and breakfast in splendid hotel surroundings!
5 out of 5
by A verified traveler from Beverley

Excellent central hotel

Posted Sep 6, 2016
Pros: Design. Facilities. Location. Friendliness and helpfulness of staff. Value for money.
Cons: Very little - serve cocktail napkins with drinks to catch any drips or spills would be a suggestion.
Location: Well-place to reach all the attractions, restaurants and other sights in the centre of Newcastle and Gateshead.
I booked this hotel for my parents who are very critical travellers (Yorkshire folk). But they were delighted with every aspect of their stay and I understand why. The hotel is fresh and modern with a comfortable and stylish lounge/foyer where we enjoyed some excellent cocktails. The room was attractive, spacious and comfortable and very well-equipped. The choice at breakfast was exemplary and the staff throughout their stay were friendly and could not do enough to be of service. A special mention in dispatches for Katie the breakfast manager who was so warm and welcoming.
4 out of 5
by A verified traveler

Nice over night stay

Posted Aug 13, 2016
Good, clean hotel with a central location. Great choice for a over night stay. The biggest issue is parking, hotel guests should not pay for parking, considering the price per night.
4 out of 5
by A verified traveler from Dundee

King bed not up to expectations

Posted Aug 13, 2016
Pros: Staff and the rest of the facilities were excellent Very central for all amenities
Cons: Communication and marketing of Premium King beds
Stayed on 11th August Booked premium King room. Whilst sleeping rolled over and fell between what was 2 single beds pushed together. No locking device to keep them together. Therefore slept on a single bed for the rest of the night very disappointing and perhaps a safety issue. Not informed on check in that the King bed was 2 singles pushed together The top bedding was king sized and prevented observation of the separate beds underneath
4 out of 5
by A verified traveler

In the middle of the city

Posted Jul 22, 2016
Pros: Location
Cons: The parking is very tight
Comfortable, clean and right in the middle of the city The MPW restaurant is also very good
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 18, 2016 on Hotels
3 out of 5
by A verified traveler

Pluses and minuses....

Posted Jul 17, 2016 on Hotels
This is a city centre hotel. Good for walking around central Newcastle but the usual road nightmare if you are driving. One way systems and alterations that make life difficult even with a Satnav. The hotel had a car park but the signage was poor, spaces small and if you went in the lower car park used syringes on the stairs to the main level. Seagulls left unwelcome deposits on the cars in the upper level. The bed in the room was more narrow than we are used to and not very comfortable. We had breakfast included which was tasty. We ate in the Marco Pierre White restaurant one night and the food we had was both tasty and reasonably priced. Staff were generally friendly and helpful.
5 out of 5

This traveler left a rating score only Posted Jun 27, 2016 on Hotels
5 out of 5
by A verified traveler from Vancouver, Canada

Nice hotel close to the Railroad Station

Posted Jun 25, 2016
Pros: Location
Cons: Could fix the second elevator
Location: Station and shops were all close by
Hotel was clean and modern with a great location close to shops and the railway station. It also had a wonderful restaurant in the lobby.
5 out of 5
by A verified traveler from hartlepool

Excellent stay at hotel indigo again

Posted Jun 1, 2016
Great hotel close to station and all of the cities attractions. Comfortable beds and great facilities. The balcony rooms are great in summer evenings to enjoy the complimentary bottle of Prosecco in your room.