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Reviews of Jesmond Dene House

4 out of 5
Jesmond Dene House
Jesmond Dene Road, Newcastle-upon-Tyne, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 357 out of 482 reviews" "
Rating 8 - Good. 93 out of 482 reviews" "
Rating 6 - Okay. 16 out of 482 reviews" "
Rating 4 - Poor. 9 out of 482 reviews" "
Rating 2 - Terrible. 7 out of 482 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here a few times with varied success due to mattresses being very uncomfortable but this stay was perfect - room and bed was great and food especially the breakfast always exceptional. Love how easy parking is in comparison to other hotels in Newcastle.
Stayed 2 nights in Mar 2024

10/10 Excellent

David

This is a quality hotel
Stayed 1 night in Mar 2024

10/10 Excellent

maggie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of a kind in an excellent quiet l convenient location bathrooms could do with an update soon
Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel nestled in beautiful Jesmond Dene. Close to Jesmond with lovely bars, shops, restaurants and cafes. Beautiful hotel. Would recommend it and stay here myself again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Carl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint was I upgraded to superior room and ended up in a which had been adapted for disabled/older people
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top drawer destination
This was a birthday treat for my wife, so a return visit to Jesmond Dene House was her first choice, and didn't disappoint! Beautiful room, luxurious bathroom, superb restaurant for a romantic evening meal, and rounded off with a generous breakfast. This is definitely a top drawer destination which is well worth the price.
Stayed 2 nights in Jan 2024

8/10 Good

Debby

Stayed 1 night in Jan 2024

8/10 Good

Johana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Great breakfast.
Stayed 4 nights in Dec 2023

10/10 Excellent

stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

V

Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Oct 2023

2/10 Terrible

Terry

Stayed 1 night in Dec 2023

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Hidden Gem .. but still has facilities for charging e-Car
Stayed 1 night in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Hugh

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel and great service.
Stayed 2 nights in Oct 2023

6/10 Okay

Paul

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but sweet
Beautiful room. Shame I was only there one night and unable to take advantage of all the facilities. As Arnie said “I’ll be back “
Stayed 1 night in Oct 2023

10/10 Excellent

James, Leeds

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed recently for a single night. Travelled by train to Newcastle, then by Metro which is less than a 10 minute walk away. Hotel is warm and welcoming, staff are attentive and friendly.
Stayed 1 night in Oct 2023

8/10 Good

Fiona

Stayed 2 nights in Oct 2023

8/10 Good

Alan

Stayed 1 night in Oct 2023

6/10 Okay

Jonathan

Liked: Property conditions & facilities
Lovely setting, a building steeped in history, wood panneling. Warmly received at Reception and shown to our room. Everything seemed fine and we looked forward to our two night stay. It became apparent that the toilet was much closer to the ground than normal. Not comfortable for 5"11" guy with dodgy knees. Nevermind, we were only there a couple of nights and I could live with it. Looked up at eye level lights in the bathroom that were dusty and obviously hadn't seen a cloth or polish for a while. Otherwise, room was fine with everything one could need. The big let down though was the breakfast. Not so much the quality but on both days the full english cooked breakfast was lukewarm. It didn't seem like most of it was cooked to order apart from the eggs. Whether the plates were cold or some of it had been out a while warming I don't know. On both days I asked for ketchup.. on the first day I had to ask twice and by the time it arrived I had half a mushroom left. On the second day it didn't arrive at all. The reception staff were excellent but the breakfast staff were efficient but we personally would have liked a bit more friendliness and interaction rather than the focus to do everything as they are told to. For us it lacked personality and warmth. Had a drink in the bar quite late and there was only one other customer. We were served efficiently but again no real interaction and the focus seems to be head down doing the job not the customer It all felt a bit distant.
Stayed 2 nights in Oct 2023

8/10 Good

Maxine

Stayed 1 night in Oct 2023

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a lovely building in a peaceful, convenient location. Room was lovely, clean & bathroom was magnificent. If I was looking for something to complain about it was that the bar closed quite early- although when we asked someone did come & serve us with no hesitation but asked us to sit in a different room . We didn’t eat breakfast but it looked lovely. Would definitely go back to stay again
Stayed 1 night in Oct 2023

8/10 Good

emma

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A friendly welcome was received that was matched by exemplary customer service, so much so we are planning a return visit in a couple of months.. compliments to the chef and his team as both dinner and breakfast were fantastic.
Stayed 1 night in Sep 2023

10/10 Excellent

Lee

Stayed 1 night in Sep 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Yvette

Stayed 2 nights in Sep 2023

10/10 Excellent

Joanne

Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended.
Fabulous. Spent one night here with my wife for my birthday, there was cake waiting with a handwritten note wishing me a happy birthday. The staff were very welcoming, the grounds were immaculate and the hotel was exceptionally clean and well maintained. The breakfast was lovely. Overall - highly recommended.
Stayed 1 night in Sep 2023

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Great hotel, not too big, great service & attention to detail. Friendly & efficient staff. Beautiful surroundings in an urban oasis.
Stayed 1 night in Sep 2023

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Lovely Stay
Another lovely stay. Friendly staff at check in took 5mins max to be allocated room on first floor. Nice room with all amenities, lush toiletries, towels etc. Fabulous evening meal and even better breakfast, would highly recommend. See yous again soon hopefully
Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Stayed 2 nights in Sep 2023

10/10 Excellent

stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All areas excellent
Stayed 3 nights in Sep 2023

8/10 Good

JoAnn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful location, the staff the food the whole place was fantastic. had an absolutely wonderful time
Stayed 4 nights in Aug 2023

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel in peaceful setting
We stayed for one night in a superior double room overlooking the tropical garden. We could faintly hear the waterfall, which was in full flow, from the dene. It is a beautiful hotel with magnificent panelled walls in some areas, especially in the Great Hall. It is only a short distance to the dene itself which is a lovely place to walk. We were only disappointed that the restaurant isn't open on Mondays and Tuesdays and the bar menu was limited. Our breakfast was overcooked and served on cold plates. Our complaint was dealt with swiftly and professionally by the restaurant staff and the reservation manager as we didn't have time to wait for another breakfast. We will return.
Stayed 1 night in Aug 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Jordan

Stayed 1 night in Jul 2023

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel.
Lovely staff, room, gardens, breakfast and breakfast room. Only thing we could fault was the aperol spritz in the bar (worst we’ve ever had) but everything else was perfect. Felt like an oasis in the city, so relaxing yet great location. Best hotel in town.
Stayed 1 night in Jul 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean modern room in an historic building, we were wedding guests and enjoyed the whole event and experience and a beautiful dene for a stroll after breakfast.
Stayed 1 night in Jul 2023

10/10 Excellent

Vikki

Traveled with family
Such a tranquil hotel on a tranquil location. Have been coming here for the last 17years since we moved away from Jesmond. Such a special place to come back to
Stayed 1 night in Jul 2023

10/10 Excellent

Martin

Stayed 1 night in Jul 2023

10/10 Excellent

Kevin Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing not to like; very enjoyable experience all round
Stayed 1 night in Jul 2023

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All staff at the hotel were very friendly and polite. The room and the hotel itself was nice and clean. The room was generously stocked with tea, coffee and biscuits. The mini fridge was very reasonably priced compared to other hotels I’ve stayed in. The bed was clean and very comfy. There was a wedding and party at the hotel, but there was no great noise to be heard. Parking was free but due to the wedding the car park was full. We luckily got the last space which i think was only there due to it being a tight squeeze to get in. The only tiny issue we had with our stay was that the room was very hot. While there were windows we were able to open, we could have done with a portable fan. This was listed here on the overview of the room, but there wasn’t one in our room. We aren’t the kind of people to cause a fuss though so we didn’t contact reception about it. Overall our stay was fantastic. My favourite part of it was the professional, friendly and hard working staff. Will definitely be coming back and will try one of the more superior rooms.
Stayed 1 night in Jul 2023