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Malmaison Newcastle

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In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board

Overview of Malmaison Newcastle

Malmaison Newcastle

4 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

  • Popular LocationQuayside1 min walk
  • Popular LocationSage Gateshead11 min walk
  • Popular LocationSt. James' Park20 min walk
  • AirportNewcastle (NCL-Newcastle Intl.)16 min drive

Choose dates to view prices

About this area

Newcastle-upon-Tyne

Located in Newcastle-upon-Tyne, Malmaison Newcastle is near a train station. Sage Gateshead and Newcastle-upon-Tyne Theatre Royal are cultural highlights, and some of the area's notable landmarks include St. James' Park and Beamish Open Air Museum. Looking to enjoy an event or a game? See what's going on at Utilita Arena Newcastle or Newcastle Racecourse.
Popular Location

What's nearby

  • Quayside - 1 min walk
  • BALTIC Centre for Contemporary Art - 5 min walk
  • Gateshead Millennium Bridge - 5 min walk
  • Sage Gateshead - 11 min walk
  • St. James' Park - 20 min walk

Getting around

  • South Gosforth Station - 6 min drive
  • Manors Station - 9 min walk
  • Newcastle Intl. Airport (NCL) - 16 min drive

Restaurants

  • Brasserie — 1 min walk
  • Mal Bar — 1 min walk
  • Head of Steam - Quayside — 4 min walk
  • The Broad Chare — 4 min walk
  • Café 21 — 4 min walk

About this property

Malmaison Newcastle

4-star spa hotel, walk to Quayside
A full-service spa, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, massage/treatment rooms, and 24-hour room service. All 122 rooms offer free WiFi and free wired Internet, plus 24-hour room service and plasma TVs with satellite channels. Coffee makers and electric kettles are among the other amenities that guests will find.
Malmaison Newcastle offers 122 accommodations with safes and coffee/tea makers. Plasma televisions come with premium satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Newcastle-upon-Tyne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Malmaison has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (GBP 10 per night)
  • Height restrictions apply for onsite parking

Food and drink

  • Full breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends: GBP 18 for adults and GBP 9 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness center
  • Full-service spa

Conveniences

  • Banquet hall
  • Elevator

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • German
  • Italian

Business services

  • Conference space (1259 square feet)

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Plasma TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
If your rate includes Breakfast it will include Continental Breakfast priced at GBP 16 per person. Full Breakfast menu is available for upgrade at additional surcharge of GBP 4 per person charged on departure at the hotel.
Guests driving to the property should contact this property in advance for parking information.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per night
Dogs welcome
1 per room
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 18 for adults and GBP 9 for children (approximately)
  • Self parking fee: GBP 10 per night
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa

Property is also known as

Malmaison Hotel
Malmaison Hotel Newcastle
Malmaison Newcastle
Newcastle Malmaison
Malmaison Newcastle Hotel Newcastle-upon-Tyne
Malmaison Newcastle Hotel
Malmaison Newcastle Newcastle-upon-Tyne
Malmaison Newcastle Hotel
Malmaison Newcastle Newcastle-upon-Tyne
Malmaison Newcastle Hotel Newcastle-upon-Tyne

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 581 out of 982 reviews
5 - Excellent 59%
Rating 4 - Good. 302 out of 982 reviews
4 - Good 31%
Rating 3 - Okay. 66 out of 982 reviews
3 - Okay 7%
Rating 2 - Poor. 23 out of 982 reviews
2 - Poor 2%
Rating 1 - Terrible. 10 out of 982 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really well located property for central tourism, bars and restaurants in the Quayside. 👍 Really enjoyed our stay, great facility. Thank you
Stayed 2 nights in Jun 2021

3/5 Okay

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
As a fairly regular user of this hotel prior to the pandemic I can confidently say that the experience and finishing touches have deteriorated. The hotel itself is clean and well presented but the extra little touches you should expect when paying £180 per night for a double room were sadly lacking. Check-in was fine and the staff are all pleasant but a number of things just weren’t up to scratch. Upon entering our room we were disappointed to discover that the mini bar was empty and the slippers you would normally receive with your robe didn’t exist. It transpires that if you want to fill your own drinks in the minibar, you need to buy them downstairs in the foyer where we’d just come from but really the chaps at the desk should have explained as much. The TV remote control did nothing and I suspect the TV/remote weren’t synced together. The coffee situation in the room wasn’t great with a selection of 4 nespresso pods, but we thought we’d try the breakfast in bed service the following morning. At £14 per head I feel we were ripped off. A croissant, stale pan au raisin, pots of jam, some yoghurt and a small carton of CORNFLAKES were what we received. Cornflakes? Coffee/tea weren’t replenished in our room on day two but by then we’d given up. Most of these issues could have been resolved if we’d raised them with staff but as we arrived late and were visiting family they weren’t our priority. It felt like the hotel was cost cutting :-/
Stayed 2 nights in Jun 2021

4/5 Good

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at the MalMaison many times over the years and I think the Newcastle Hotel has maintained the same high standards. I think it’s a great hotel, the staff were really friendly, the room was spacious and comfortable. Overall I’d always come back and stay here!
Stayed 1 night in Jun 2021

3/5 Okay

Liked: Cleanliness
Felt quite dark and depressing
Stayed 1 night in May 2021

1/5 Terrible

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not what i expected! Room was very dusty Had a mealnin the restaurant my meat was like iron . Breakfast was cold ,cold toast cold cooked food On both meals not 1 staff member asked us if everything was ok . On exit i voiced my opionion as i was asked if all was ok . This should have been a top quality stay but im afraid No .
Stayed 1 night in May 2021