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Reviews of Delta Hotels by Marriott Newcastle Gateshead

4 out of 5
Delta Hotels by Marriott Newcastle Gateshead
Marconi Way, MetroCentre, Newcastle, Gateshead, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 99 out of 150 reviews" "
Rating 8 - Good. 37 out of 150 reviews" "
Rating 6 - Okay. 6 out of 150 reviews" "
Rating 4 - Poor. 3 out of 150 reviews" "
Rating 2 - Terrible. 5 out of 150 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

ellen

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The bathroom is H&S risk - tap has obviously been pulled of and refitted after someone had used it as an aid when struggling to get out of bath - totally understandable -kinda works but mouldy looking and ending up using shower after failing to get hot water into bath. Needs a grab rail by towel shelf? Bath far too deep! Swimming Pool had swimming lessons on arrival until 8ish in evening and was not going to reopen until 920 following morning so not able to use. Lift jamming on 3rd floor reported on morning of departure but seemed to clear - felt unable to use with confidence. Disappointed as this was a second chance for this Marriot. Deserve a refund for this stay?
Stayed 1 night in Apr 2024
Response from Stephanie on Apr 16, 2024
Good afternoon, Thank you for taking the time to provide feedback on your stay with us. I have contacted you via email in regards to your feedback.

6/10 Okay

Dan

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Team on Apr 11, 2024
Thank you

8/10 Good

Josie

Traveled with family
Liked: Amenities
Fab hotel, great ,location, room was lovely and big with 2 big king size beds in, and very spacious. Will definitely stop here again when coming up to shop at IKEA and the metro centre.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 16, 2024
Dear Josie,Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you for your next shopping trip soon.Kind regards,Lorna, Guest Experience Expert

10/10 Excellent

Nigel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Lovely facilities with brilliant staff. Downside - to close to some wonderful shops so cost three x what it should have with the shopping done😉 A definite place to stay.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 13, 2024
Dear Nigel,Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regardsLorna, Guest Experience Expert

10/10 Excellent

Emma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Staff were helpful. Use of the swimming pool was an added bonus to our stay :-)
Response from Front Desk on Mar 13, 2024
Dear Emma,Thank you for choosing Delta Hotels by Marriott Gateshead. Thank you for feedback, we hope to see you again soon. Kind regards, Lorna, Guest Experience Expert

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room and bed very comfortable. I hadn't realised there was a pool so can't comment on that but it looked very clean and quiet. Very close to metro centre so ideal if that's what you are there for. Taxi to Quayside cost around £14 one way
Stayed 1 night in Mar 2024
Response from Front Desk Team on Mar 4, 2024
Dear Gillian, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards

10/10 Excellent

Kevin

Provided with a room change with no problems. Staff on duty at breakfast time were excellent.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 27, 2024
Dear Kevin. Thank you for choosing Delta Hotels by Marriott Gateshead. Thank you for feedback, we are glad you found our Food and Beverage Staff treated you with our high standards. We hope to see you again soon. Kind regardsLorna Front Desk Associate

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic as ever, great room, facilities, food and above all the staff are fantastic
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 21, 2024
Dear George,Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your most recent stay with us. We hope to see you again soon.Kind regards,Lorna, Front Desk Associate

8/10 Good

MR KAMIL

Traveled with family and small children
Liked: Staff & service, amenities
The hotel feels quite dated but it comes with nice facilities. The staff were super friendly but the room unfortunately was not feel clean. There were someone's earphones left in plain view along with a used cotton bud. We were put in a family room but the doors did not open very wide and we really struggled with getting the pram in and out. There's no pedestrian access and we were forced onto the roads with two young children which did not feel safe especially after dark.
Stayed 3 nights in Feb 2024
Response from Front Desk Team on Feb 24, 2024
Dear Valued Guest, Thank you for taking the time to provide feedback on your stay with us. All feedback is important and always taken on board. I will pass on to our all relevant teams about the issues you have occurred. Once again thank you for taking the time to provide feedback on your stay. Kind regards

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean ,a good size for a family of 3 .Beds were comfortable and the lined curtains made the room nice and dark to sleep . Room was nice and quiet and was not aware of any noise through the night .The breakfast was very good and a good selection .Tried the pool and steam room which were good Over all a good stay ,on the Saturday night we walked over to the metro centre which took 5 minutes ish where there is a good selection of places to eat and a couple of bars
Stayed 1 night in Feb 2024
Response from Marc on Feb 19, 2024
Dear Martin, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards, Front Desk

10/10 Excellent

James

Stayed 3 nights in Feb 2024
Response from Front Desk Team on Apr 11, 2024
Thank you

6/10 Okay

Laura

Traveled with family and small children
Liked: Staff & service
The staff were very helpful. The room could have done with an upgrade, tatty furniture, heating not working, grubby grouting in the bathroom etc. pillows were extra soft if you like that type of thing. Breakfast was lovely.
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 18, 2024
Dear Laura,Thank you for taking the time to provide feedback on your stay with us. All feedback is important and always taken on board. I'm glad to hear you enjoyed your stay with us especially our breakfast, however I will pass on to our maintenance department about the issues you have occurred. Once again thank you for taking the time to provide feedback on your stay. Kind regards, Lorna Front Desk Associate.

6/10 Okay

Kevin

Liked: Cleanliness
The hotel was easy to get to, clean, comfortable bar, quiet, near MetroCentre. The room had no instructions about the facilities in the room or in the hotel. I had to repeatedly ask reception questions that I should be able to read for myself, such as how to operate theTV which had no guide facility for the channels.
Stayed 3 nights in Feb 2024
Response from Front Desk on Feb 15, 2024
Dear Kevin, Thank you for taking the time to provide feedback on your stay with us. All feedback is important and always taken on board. I'm glad to hear you enjoyed your stay with us, I will pass on your feedback about the issues that have occurred and your suggestion about an in room instruction manual . Once again thank you for taking the time to provide feedback on your stay.Kind regards, LornaFront Desk Associate

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy place - friendly staff. Recommended!
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 15, 2024
Dear George, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards, Lorna Guest Experience Expert

10/10 Excellent

Amie Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing place to stay ! So unbelievably comfy and the staff are so polite and welcoming, they will also help you with anything you need !
Stayed 1 night in Feb 2024
Response from Front Desk Team on Feb 12, 2024
Dear Amie Marie, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards

10/10 Excellent

Masoud

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and well looked after. Staff were exceptional and very kind. Overall a very good experience and would definitely stay again.
Stayed 1 night in Feb 2024
Response from Front Desk Team on Feb 12, 2024
Dear Masoud, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon.Kind regards

2/10 Terrible

Christine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All round great place to stay
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 27, 2024
Dear MartinThank you for choosing Delta Hotels by Marriott Gateshead. Thank you for feedback, we hope to see you again soon.Kind regards,Lorna Front Desk Associate

10/10 Excellent

christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent spa facilities close to shopping centre with very comfy beds
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 27, 2024
Dear Christine,Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards, Lorna Front Desk Associate

8/10 Good

Eddie

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Business Trip
Typical quality stay from Marriot.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 21, 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Graeme

Stayed 1 night in Jan 2024
Response from Abby on Feb 8, 2024
Dear Graeme,Thank-you for your feedback!Kind Regards,

8/10 Good

Aaron

Slightly dated but comfortable enough
Hotel is in good condition for the age of it. The rooms are nice although they have a slightly dated feel. Our room smelled like stale smoke…so it was either an old smoking room or someone was smoking in the bathrooms and it was coming through the vents. Other than that it was decent enough.
Stayed 1 night in Jan 2024
Response from Katie on Jan 24, 2024
Dear Aaron, Thank you for taking the time to provide feedback on your stay with us. All feedback is important and always taken on board. I'm glad to hear you enjoyed your stay with us, however I will pass on to our relevant departments about the issues you have occurred. Once again thank you for taking the time to provide feedback on your stay.

8/10 Good

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay.
Ideal for work stop. Food was good for dinner and breakfast. Pool area and gym was a very nice extra. Staff friendly and helpful.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 21, 2024
Thank you for your review. Our team are happy to hear you enjoyed your food and our facilities. We are glad you enjoyed your stay and hope to see you again in the future.

8/10 Good

Katrina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
I have stayed here many time for work purposes, the only issue I have is which ever rooms one I have stayed in the heating is always an issue plus the oil heaters just don’t cut it in cold weather conditions
Stayed 4 nights in Jan 2024
Response from Katie on Jan 24, 2024
Dear K, Thank you for taking the time to provide feedback on your stay with us. All feedback is important and always taken on board. I'm glad to hear you enjoyed your stay with us, however I will pass on to our maintenance team about the issues you have occurred. Once again thank you for taking the time to provide feedback on your stay.

10/10 Excellent

mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jaydens birthday stay
Room was quite big , 2 big beds . Probably the biggest bathroom ive encountered at a hotel. Didnt eat in the hotel but used the pool and jacuzzi/steam room / sauna. Towels provided at spa . Free parking big bonus. Spotlessly clean Very close to metrocentre which is great.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 21, 2024
Thank you for your review. We are glad you enjoyed your birthday trip and your night in our hotel and hope to see you again in the future.

6/10 Okay

rebecca

Business traveler
Liked: Room comfort
Awful Breakfast - don't break your teeth
Lovely hotel, great room, although needs an refresh as parts were a little tatty. Lovely spa although busy and nowhere to sit and relax. Breakfast was very disappointing, the food was cold, the bacon and sausage were to hard to cut with my knife and the eggs were hard, nothing was fresh and no staff on hand to ask for fresh, when I complained at reception I was told that my comments would be passed on but they won't be! This response isn't acceptable a refund should be offered from such a great chain of hotel !
Stayed 1 night in Jan 2024
Response from Marc on Feb 18, 2024
Dear Rebecca, Thank you for taking the time to provide feedback on your stay with us, all feedback in important to us and is always taken on board. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. We appreciate your feedback, and will pass it over to the relevant head of departments so we can ensure this does not occur again. Kind Regards, , Marc, Front Desk

10/10 Excellent

Hayley Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Abby on Feb 8, 2024
Dear Hayley Louise,Thank-you for your feedback!Kind Regards,

10/10 Excellent

DONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back again
We have visited this hotel several times in the past and it still offers excellent service.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 21, 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* service
Start to finish this was a fantasic stay. The staff were friendly and helpful. All the amenitys in the hotel were amazing. Easy access to the metrocentre. Will defo be returning
Stayed 2 nights in Jan 2024
Response from Katie on Jan 24, 2024
Dear Valued Guest, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent Place to Stay
Clean spacious room, helpful staff. Would have appreciated more pillow choice as the pillows just sank to nothing and I had to use a cushion from the sofa bed. Would also have appreciated more tea choice and access to chilled bottled water in the room. Check in process was easy. Great location for Metrocentre and access to Newcastle without having to drive. Free on-site parking a real bonus these days. Excellent pool and gym facilities and good range of breakfast buffet options. Five mins walk to train station with direct access to Newcastle. Free all day parking at Metrocentre.
Stayed 1 night in Jan 2024
Response from Katie on Jan 24, 2024
Dear Sarah,Thank you for choosing Delta Hotels by Marriott Gateshead. Thank you for feedback, we hope to see you again soon. Kind regards

10/10 Excellent

Peter

Stayed 1 night in Jan 2024
Response from Abby on Feb 8, 2024
Dear Peter,Thank-you for your feedback!Kind Regards,

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from Abby on Feb 8, 2024
Dear Michael,Thank-you for your feedback.Kind Regards,

8/10 Good

Fayyaz

Stayed 2 nights in Dec 2023
Response from Abby on Feb 8, 2024
Dear Fayyaz,Thank-you for your feedback.Kind Regards,

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Peter

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nighttime sleep wrecker
Room 116 Once we’d unpacked, settled in and were ready to go to sleep we noticed a constant high pitched rattling noise. Just enough to annoy when trying to get to sleep, but not enough to notice with TV on etc until then! Tried to locate it but no luck. Thought we’d be okay, but it took ages to get off to sleep for both of us. Reported to receptionist in the morning who told they would look into it so the next guests wouldn’t be disturbed 😞. Asked us to contact Expedia if we wanted to take any further. Nice hotel. Avoid this room
Stayed 1 night in Dec 2023
Response from Katie on Jan 24, 2024
Dear Peter, Thank you for taking the time to provide feedback on your stay with us. All feedback is important and always taken on board. I will pass on to our maintenance team about the issues you have occurred. Once again thank you for taking the time to provide feedback on your stay. Kind regards

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb all facilities hotel.
Lovely hotel and super room only problem was it was a little warm. Free parking and a late check out room added to the convenience and value. Really good breakfast and a nice pool and a usable gym.
Stayed 1 night in Dec 2023
Response from Katie on Jan 24, 2024
Dear David, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon.Kind regards

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2023
Response from Abby on Feb 8, 2024
Dear Christopher,Thank-you for your feedback!Kind Regards,

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Abby on Feb 8, 2024
Dear Martin,Thank-you for your feedback!Kind Regards,

10/10 Excellent

Lesley

Stayed 1 night in Dec 2023
Response from Abby on Feb 8, 2024
Dear Lesley,Thank-you for your feedback!Kind Regards,

10/10 Excellent

Elli

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Abby on Feb 8, 2024
Dear Elli,Thank-you for your feedback.Kind Regards,

10/10 Excellent

Graeme

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
works trip
staying away with work ,great hotel, massive room's, never used the gym or pool but they were available, food in the hotel is very nice but the menu is limited , bars a bit pricey £6.50 pint. all the staff very friendly and helpful.
Stayed 2 nights in Dec 2023
Response from Katie on Jan 24, 2024
Dear Graeme, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 1 night in Dec 2023
Response from Abby on Feb 8, 2024
Dear John,Thank-you for your feedback.Kind Regards,

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Abby on Feb 8, 2024
Dear Gerard,Thank-you for your feedback.Kind Regards,

10/10 Excellent

Dariane Annita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Abby on Feb 8, 2024
Dear Dariane Annita.Thank-you for your feedback!Kind Regards

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a lovely clean very hot hotel will definitely recommend
Stayed 2 nights in Dec 2023
Response from Katie on Jan 24, 2024
Dear Diane, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, room comfort
Good hotel
The marriott is a good hotel smooth check in clean ,spacious room lovely big bath, breakfast excellent the only complaint is the bed was quite hard and also the evening meal in the cast iron menu's was very limited
Stayed 2 nights in Dec 2023
Response from Katie on Jan 24, 2024
Dear Thomas, Thank you for taking the time to provide feedback on your stay with us. I'm glad to hear you have enjoyed your stay with us. We hope to see you again soon. Kind regards

10/10 Excellent

Timothy

Stayed 1 night in Dec 2023
Response from Abby on Feb 8, 2024
Dear Timothy.Thank-you for your feedback!Kind Regards

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was fine and staff very helpful and friendly. Location was a bit strange in middle of industrial park. Late checkout 12pm was very good and allowed us to enjoy pool with children for the morning.
Stayed 1 night in Dec 2023
Response from Abby on Jan 20, 2024
Thank-you for your feedback !We are pleased you enjoyed your stay with us!Kind Regards,The Front Desk Team

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Great stay with my family.
Stayed 1 night in Dec 2023
Response from Abby on Jan 20, 2024
Thankyou for your feedback Helen.We are pleased you enjoyed your stay with your family and we hope to welcome you again!Kind Regards,Front Desk Team

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Abby on Jan 20, 2024
Thankyou for your feedback and for staying with us!Kind Regards,The Front Desk Team