Ratings based on 238 Verified Reviews

4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sunderland

Great experience in all

Posted Feb 27, 2017
Check in and check out were fast, room was clean and well stocked with essentials. Bed was a bit too soft for me but that's a preference. Loved the environment,quiet yet busy enough for you to enjoy long walks on the beach, sit,go to the arcade, have so many kinds of cuisine just 5min walk away. Hotel English breakfast was wonderful. Will definitely be back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mid Wales

Great hotel - super staff

Posted Feb 26, 2017
Pros: All the staff were really friendly and helpful. Good food, well served. Very comfortable rooms and a great location.
Location: Promenading on the sea front. Local history especially pottery and glass-making - the National Glass Centre and Sunderland Museum both very impressive
We had a very enjoyable stay and liked everything about the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly and really helpful

Posted Dec 28, 2016
Nice layout, liked the bandstand feature and more traditional feel
Comment from Hotel Management
Jan 13, 2017 by Executive Office, Hotel Management
Thank you for sharing your experience in a forum such as this one and your kind comments have been conveyed to the team. We hope to serve you again soon. Kind regards Liz, Executive Office
5 out of 5
by A verified traveler

Warm and welcoming

Posted Dec 13, 2016 on Hotels
Fabulously friendly and helpful staff that made us feel very much at home
5 out of 5
by A verified traveler

Very nice hotel

Posted Dec 12, 2016 on Hotels
We stayed here as a base for a wedding in Sunderland. Cannot fault it. Would definitely stay here again if and when we are next up there.
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
It is so pleasing to read your feedback and thank you for sharing your experience in a forum such as this one. We look forward to serving you again when your travels bring you to Sunderland. Kind regards Liz, Executive Office
4 out of 5
by A verified traveler

Posted Dec 5, 2016 on Hotels
Great stay, staff was super nice. Would come back anytime!
5 out of 5
by A verified traveler

Excellent hotel

Posted Dec 5, 2016 on Hotels
Excellent stay hotel first class
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 5, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from glasgow

Hotel with a view

Posted Dec 4, 2016
Pros: The friendly reception and breakfast staff. The great sea view. The beautiful Christmas decorations. Lots of private parking both outside and inside.
Cons: Improve mattresses. Use a top sheet on the bed and supply a blanket. Install air conditioning.
Location: Great sea views. Lots of restaurants. Nice beach.
On entering the hotel we were greeted with the first of several beautiful Christmas displays. The reception staff were very professional and friendly. Our superior sea view room, number 114, was spacious with seating area. There was plentry of storage. tea/coffee making facilities and a hairdryer. the minuses was the bed was only a double and the mattress hard and uncomfortable. The room was very warm despite turning off the heating and keeping the windows open all night. If the bed had a top sheet and a blanket stored in the room this would have helped immensely. The bathroom was also spacious with seperate bath and shower. There was plenty of toiletries and the towels large and fluffy. The buffet breakfast was on till 11am and had a large variety, both hot and cold. The cold meats were extremely tasty. Tea/coffee was served to your table. The breakfast staff were very present and helpful. We didn't use the spa facilities sadly. The bar server just needs to learn how to make a proper French martini with the correct ingredients to have made my stay perfect.
Comment from Hotel Management
Jan 13, 2017 by Executive Office, Hotel Management
Hi Issy Thank you so much for sharing your experience and for giving us your valuable feedback. It is through such feedback that we are able to improve and maintain the standards we strive to achieve. Your comments have been shared with the relevant managers so improvements can be made. We look forward to serving you when your travels bring you to Sunderland in the future. Kind regards Liz, Executive Office
5 out of 5
Recommended
for Everyone
by A verified traveler from Oxfordshire

Lovely Hotel, nice views.

Posted Nov 17, 2016
All staff very friendly and helpful. Breakfasts lovely with an excellent selection. Room was spacious and welcoming. If ever in the area again will most certainly stay at the Marriott again, thank you for a most pleasant stay.
Comment from Hotel Management
Nov 21, 2016 by Liz, Hotel Management
Hi Juke It is so nice to read your review and I am so pleased the hotel met your expectations. Your kind words have been shared with the team and we look forward to serving you again when your travels bring you to the area. Kind regards Liz, Executive Office