Ratings based on 76 Verified Reviews

4.2 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly and really helpful

Posted Dec 28, 2016
Nice layout, liked the bandstand feature and more traditional feel
Comment from Hotel Management
Jan 13, 2017 by Executive Office, Hotel Management
Thank you for sharing your experience in a forum such as this one and your kind comments have been conveyed to the team. We hope to serve you again soon. Kind regards Liz, Executive Office
4 out of 5
Recommended
for Everyone
by A verified traveler from glasgow

Hotel with a view

Posted Dec 4, 2016
Pros: The friendly reception and breakfast staff. The great sea view. The beautiful Christmas decorations. Lots of private parking both outside and inside.
Cons: Improve mattresses. Use a top sheet on the bed and supply a blanket. Install air conditioning.
Location: Great sea views. Lots of restaurants. Nice beach.
On entering the hotel we were greeted with the first of several beautiful Christmas displays. The reception staff were very professional and friendly. Our superior sea view room, number 114, was spacious with seating area. There was plentry of storage. tea/coffee making facilities and a hairdryer. the minuses was the bed was only a double and the mattress hard and uncomfortable. The room was very warm despite turning off the heating and keeping the windows open all night. If the bed had a top sheet and a blanket stored in the room this would have helped immensely. The bathroom was also spacious with seperate bath and shower. There was plenty of toiletries and the towels large and fluffy. The buffet breakfast was on till 11am and had a large variety, both hot and cold. The cold meats were extremely tasty. Tea/coffee was served to your table. The breakfast staff were very present and helpful. We didn't use the spa facilities sadly. The bar server just needs to learn how to make a proper French martini with the correct ingredients to have made my stay perfect.
Comment from Hotel Management
Jan 13, 2017 by Executive Office, Hotel Management
Hi Issy Thank you so much for sharing your experience and for giving us your valuable feedback. It is through such feedback that we are able to improve and maintain the standards we strive to achieve. Your comments have been shared with the relevant managers so improvements can be made. We look forward to serving you when your travels bring you to Sunderland in the future. Kind regards Liz, Executive Office
5 out of 5
Recommended
for Everyone
by A verified traveler from Oxfordshire

Lovely Hotel, nice views.

Posted Nov 17, 2016
All staff very friendly and helpful. Breakfasts lovely with an excellent selection. Room was spacious and welcoming. If ever in the area again will most certainly stay at the Marriott again, thank you for a most pleasant stay.
Comment from Hotel Management
Nov 21, 2016 by Liz, Hotel Management
Hi Juke It is so nice to read your review and I am so pleased the hotel met your expectations. Your kind words have been shared with the team and we look forward to serving you again when your travels bring you to the area. Kind regards Liz, Executive Office
4 out of 5
Recommended
for Everyone
by A verified traveler from Panama

Excellent location..close to a great Italian rest

Posted Nov 13, 2016
Pros: expedia
Cons: no 24 room service
Location: all is near
Good Area.. excellent location.. great places for dinner.
Comment from Hotel Management
Nov 17, 2016 by Liz, Hotel Management
Hi Nick Many thanks for posting your review and I am pleased you enjoyed the location of the hotel. We look forward to serving you again soon when your travels bring yo0u to Sunderland. Kind regards Liz, Executive Office
5 out of 5
Recommended
for Everyone
by A verified traveler from York

A gem on the North East coast

Posted Oct 26, 2016
Location: Literally across the road from the lovely beach. Plenty of cafes, restaurants, bars within walking distance.
I can't speak highly enough of this lovely Hotel and its excellent staff. We have just come back from a two nights stay in one of the very spacious superior double rooms with a magnificent sea view, and were very impressed by the comfort, cleanliness, warm hospitality and the value for money. The beds were really comfortable with lovely pillows. Free Wifi and free parking was the icing on the cake.
Comment from Hotel Management
Nov 4, 2016 by Liz, Hotel Management
Hi Linda It is so pleasing to read your lovely comments about the hotel's facilities and your kind words have been shared with the team. We look forward to serving you again when your travel bring you to Sunderland. Kind regards Liz, Executive Office
4 out of 5
Recommended
for Everyone
by A verified traveler from Exeter

Nice hotel close to the beach.

Posted Oct 8, 2016
Pros: Its position in Seaburn, the comfort of our room and the cheerful helpfulness of the staff.Can't think of anything.
Cons: Can't think of anything.
Location: Apart from enjoying the beach, the promenade and the Big Wheel, we found the hotel was well placed to allow us to explore the surrounding countryside
Our room and the food in the restaurant were thoroughly enjoyed as they matched their four star rating. The staff were particularly helpful in sorting out problems regarding our airline flight home.
Comment from Hotel Management
Oct 12, 2016 by Liz, Hotel Management
Dear Frank Thank you so much for posting your review and I am delighted you enjoyed your recent stay at the Sunderland Marriott. It is always nice to receive such positive comments and your kind words have been shared with the team. We look forward to serving you again very soon. Kind regards Liz, Executive Office
5 out of 5
Recommended
for Everyone
by A verified traveler

5 STAR LOCATION & 5 STAR STAFF

Posted Oct 3, 2016
Pros: Location, and very friendly helpful staff.
Cons: No fridge in the room (BIG negative during long stays). PARKING. Parking is limited.
Outstanding location right on Seaburn seafront, perfect for walks on the beach. The hotel staff are wonderful, very helpful, nothing is too much trouble at any time of the day or night. The Buffet Breakfast is delicious and well worth visiting. I use hotels worldwide as a regular part of my job (Marriott chain included). The Sunderland Marriott rates very highly on my list of best hotels in terms of comfort, helpful staff and location. We have stayed with Sunderland Marriott many times and will continue to do so. Only two complaints.... 1 No fridge in the rooms. (BIG negative during long stays). 2. PARKING. Parking is limited, but adequate (generally). HOWEVER....casual visitors to the hotel (for coffee or evening functions etc) are able to use the limited parking spaces, and anyone who knows the code for the exit barriers can easily get in and out. Paying hotel residents get no priority and often find that the car park is full. If there is an event on Seaburn sea front then forget finding a parking spot anywhere within a three mile radius of the hotel!!!
Comment from Hotel Management
Oct 6, 2016 by Liz, Hotel Management
We really appreciate you taking the time to write your review and I am delighted you enjoyed the beautiful location of the hotel, overlooking the sandy beaches at Seaburn and the North Sea. Your kind comments have been shared with the team. We don't have a fridge service in our bedrooms but we are happy to refrigerate items, e.g. medicines, in our main kitchen fridges. Thank you again for your valuable feedback and we hope to see you again soon. Kind regards Liz, Executive Office
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely seaside setting

Posted Sep 28, 2016
Pros: Seaside setting, superior Seaview rooms are delightful
Cons: Maintenance was a little lacking...toilet bowl cracked (unhygienic) & shower fitting hanging off wall.
Location: Excellent location for Roker illuminations, only a 5 min walk to Roker Park where most of the display is, & within a 30 min drive Of Beamish Museum.
Overnight stay for Roker illuminations...however, after spending soooo long at Santini's Italian restaurant (excellent!) we missed the illuminations, as they are switched off at 10pm...beware! Melanie, on reception was extremely helpful on several matters...thank you, Melanie (you're an asset to Marriott) Leisure facilities were a welcome venue early morning, though it would be helpful to have the swimwear dryer in the changing room rather than outside
Comment from Hotel Management
Oct 6, 2016 by Liz, Hotel Management
So pleased you enjoyed the location and the great views of the North Sea from your superior room. Our sincere apologies for the maintenance issues you encountered. We do have an on-going maintenance programme in place and your valuable feedback has been shared with the appropriate manager to address. Thank you also for your kind comments regarding Melanie, who will be rewarded for her excellent customer service. We look forward to serving you again when your travels bring you back to Sunderland. Kind regards Liz, Executive Office
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 16, 2016
Great place to stay for the great north run, not far from the finish where you can get a bus straight to the start for s few quid. Very friendly staff and good food.
Comment from Hotel Management
Oct 6, 2016 by Liz, Hotel Management
So pleased to read that the hotel was an ideal base for you for the Great North Run. Thank you also for your kind eedback on the staff and food. We hope to serve you again very soon. Kind regards Liz, Executive Office
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 3, 2016
Nice hotel. Stayed here the night of our wedding. Staff all very friendly and polite. Room was nice bit small considering it was a "superior" room, for how much we paid... frustratingly few plug sockets in room..
Comment from Hotel Management
Oct 19, 2016 by Liz, Executive Office, Hotel Management
Congratulations on your recent marriage. Thank you for your kind comments, particularly about the staff and your valuable feedback has been shared with the team. We look forward to welcoming you on a future occasion.