Posted Sep 2, 2016
Arrived a little after check in, to a full car park. This wasn't a problem for the valet who took our car to the overflow car park, after waiting in line to check in - amongst the afternoon tea gang in a reception/ tea room area which is a wonderful, beautiful space and heightened my excitement to see our riverside suite. £250 lighter we found ourselves at the two lifts, ten minutes later we were still there finally getting to our tenth floor suite I opened the door with baited breath and... total disappointment! I think my exact words were "they have valets, for this" fortunately I have had the pleasure of staying at a few luxury hotels and it was obvious to me this hotel in my opinion is all pomp and no substance. The riverside suite is extremely dated, tartan carpet throughout chipped marble, leaky taps, in the bathroom and the sofa in the "living area" has certainly seen better days. I expected more than a sofa with suspicious stains, a lamp and a table. Luckily after our night out I wasn't in the frame of mind to care about the nightclub pumping it's music out or how comfortable my room was and fell straight to sleep. I woke at five tossed and turned, fought with the water pressure in the bathroom and decided I would not have breakfast but go home to my bathroom jump into my slipper bath and have the luxurious experience I expected from this suite!