Ratings based on 395 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
74% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Lovely hotel

Posted Nov 5, 2016
Pros: Lovely hotel very friendly staff could not do enough for us
Cons: All was good nothing wrong with hotel Staff very helpful
Location: Great location for everything
3 out of 5
by A verified traveler from Wellington, New Zealand

City centre hotel that needs to raise its game

Posted Sep 19, 2016
Great first impression. The hotel is set within an impressive old building that has rather grand reception, dining and bar areas. Sadly, the rooms don't quite match this standard. Fixtures and fittings are a little tired and amenities are lacking for a hotel classed as four star. Also, be aware that the hotel can be noisy at weekends so a higher floor is to be preferred. The staff are friendly but this couldn't make up for disastrous service at breakfast time! A "mix up" in the kitchen meant that our breakfast failed to appear on the second morning of our stay - how can bacon and eggs and porridge cause such difficulty? Overall, this hotel has potential but will never be rated highly until it upgrades rooms and sorts out its restaurant
2 out of 5
by A verified traveler from uk

All pomp..

Posted Sep 2, 2016
Arrived a little after check in, to a full car park. This wasn't a problem for the valet who took our car to the overflow car park, after waiting in line to check in - amongst the afternoon tea gang in a reception/ tea room area which is a wonderful, beautiful space and heightened my excitement to see our riverside suite. £250 lighter we found ourselves at the two lifts, ten minutes later we were still there finally getting to our tenth floor suite I opened the door with baited breath and... total disappointment! I think my exact words were "they have valets, for this" fortunately I have had the pleasure of staying at a few luxury hotels and it was obvious to me this hotel in my opinion is all pomp and no substance. The riverside suite is extremely dated, tartan carpet throughout chipped marble, leaky taps, in the bathroom and the sofa in the "living area" has certainly seen better days. I expected more than a sofa with suspicious stains, a lamp and a table. Luckily after our night out I wasn't in the frame of mind to care about the nightclub pumping it's music out or how comfortable my room was and fell straight to sleep. I woke at five tossed and turned, fought with the water pressure in the bathroom and decided I would not have breakfast but go home to my bathroom jump into my slipper bath and have the luxurious experience I expected from this suite!
5 out of 5
by Anthony

This traveler left a rating score only Posted Aug 31, 2016 on Hotels
4 out of 5
by Robbie

This traveler left a rating score only Posted Aug 21, 2016 on Hotels
5 out of 5
by A verified traveler

Another memorable stay

Posted Aug 18, 2016 on Hotels
We celebrated our 10 year wedding anniversary and had a great and pleasant stay.
4 out of 5
by Noel

Posted Aug 15, 2016 on Hotels
Cooked breakfast poor won't bother with that again
4 out of 5
by Helena

Posted Aug 7, 2016 on Hotels
Tjusigt hotell med personlig känsla.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 1, 2016 on Hotels
5 out of 5
by A verified traveler from Wilmslow

our stay at The Vermont

Posted Aug 1, 2016
Perfect location , staff friendly. We were very happy here . The rooms were smaller than I expected but they were well equipped and very comfortable . Would def stay here again !