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Check in was efficient but not very friendly. Breakfast was good but table clearing was slow. Had pizza in the bar after dance convention - it's really good.
Good quality food, friendly and helpful. Good news that the bar is open late, but not late enough! Parking is a little bit of an issue due to its size. I would recommend this hotel no problem. Wife liked the warm cookies on reception.
We have stayed here before and find the hotel very clean, friendly staff and great location. Although the hotel does not have parking the Westfield shopping centre parking is really close.
I was due to fly to Ireland and realised I had forgotten my passport. The receptionist was very helpful in getting me the telephone number for BA and London City Airport to check that I would be OK with just my driving licence.
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