Ratings based on 227 Verified Reviews

3.9 out of 5
78% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Apr 10, 2017
The room was terribly cold. The heating unit made such noise that there was no way to sleep with it on. An extra blanket in the closet was filthy. The staff at the restaurant however were delightful. I'd eat there again, but as for staying there... never!
Comment from Hotel Management
Apr 11, 2017 by Lynda, Hotel Management
Thank you for alerting us to an HVAC unit that may be in need of replacement. The Buttery Restaurant; just off our lobby (since 1988) prides themselves on providing “Better Food and Better Service” and has ranked among the top 5 restaurants in Newmarket for years. Thanks again, Lynda Aucoin, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Fabulous room!

Posted Apr 8, 2017
Stayed in the King suite and was totally satisfied. The room was was spacious with all the amenities we were looking for. The staff was great and the hotel was located close to everything we needed. Will defiantly stay there the next time we are in the area.
Comment from Hotel Management
Apr 11, 2017 by Lynda, Hotel Management
Dear Lisa, Thank you for the recommendation. As you mentioned, we are centrally located with many conveniences in the area; within walking distance. With gratitude, Lynda Aucoin, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable

Posted Apr 3, 2017
Pros: comfort
Cons: price
Location: shopping etc
Stayed 2 nights. Super comfortable bed, clean room. Did not use any other amenities. Had a ground floor room.
Comment from Hotel Management
Apr 4, 2017 by Lynda, Hotel Management
It is our pleasure to have met your needs. Guests have been pleased with their sleeping experience on the Simmons Beautyrest® pillow top beds with new duvets that we have in all our rooms. Thanks for the recommendation, Lynda Aucoin, General Manager
2 out of 5
by A verified traveler from h

An ok motel but horrible staff

Posted Mar 24, 2017
Staff were rude and and would not accommodate for us. We asked for later stay and they would not give it to us. They gave us attitude and were very rude. I do not recommend this to my family and friends
Comment from Hotel Management
Mar 26, 2017 by Lynda, Hotel Management
Dear Brittany, Please let your “family and friends” know, our staff tried patiently for 3 hours with numerous polite phone calls and gentle knocks on your door to remind you it was well past check out time. As you had no cash or credit to extend your stay, we had to deep clean the room and prepare it for an incoming guaranteed reservation. With regret, Lynda Aucoin, General Manager
3 out of 5
by A verified traveler

Posted Mar 17, 2017
Front desk staff very nice and accommodating. Rooms are old and run down - need a face lift. New modern lobby that's very nice though.
Comment from Hotel Management
Mar 17, 2017 by Lynda, Hotel Management
I am really pleased you acknowledged our staff on Expedia. I have received numerous comment cards, online surveys, and calls reporting what an exceptional, caring and friendly staff we have. I am truly blessed with the team on board. Guest rooms are being updated and renovated, every opportunity we get. Regards, Lynda Aucoin, General Manager
4 out of 5
by Greg

Perfect location

Posted Mar 15, 2017 on Hotels
Great location and exactly what we were looking for
Comment from Hotel Management
Mar 17, 2017 by Lynda Aucoin, Hotel Management
Dear Greg, Your review has been well received and I thank you. As you mentioned, we are centrally located with many conveniences in the area, within walking distance. In appreciation, Lynda Aucoin, General Manager
3 out of 5
by A verified traveler from Guelph

Not much to choose from in Newmarket

Posted Mar 15, 2017
Room heat was out of control and swung from cold to sweltering. Otherwise no major concerns. LCBO is next door, which can be a nice bonus for some.
Comment from Hotel Management
Mar 17, 2017 by Lynda, Hotel Management
Dear JRMB, Your feedback and review are appreciated. Thank you for alerting us to a HVAC unit that may be in need of a tune up. We hope you will return. Sincerely, Lynda Aucoin, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2017
Location: There is a shopping mall right across the street, The hotel is right next to the LCBO and a shoppers. Lots of different places in the area to eat.
The front desk was very friendly and even offered a list of restaurants in the area even thou there is a restaurant in the hotel.
Comment from Hotel Management
Mar 15, 2017 by Lynda, Hotel Management
Thank you for your recommendation. As you mentioned, we are located across the street from Newmarket's premier shopping mall; with well-known brand names from ("A" to "Z") Apple to Zara; they have it all. If your travel brings you back to Newmarket; we would be delighted to host you again. Sincerely, Lynda Aucoin, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sudbury, ON

Very close to all amenities.

Posted Mar 13, 2017
Met my expectations. Room was clean and staff were very friendly.
Comment from Hotel Management
Mar 15, 2017 by Lynda, Hotel Management
Dear Serge, We genuinely appreciate your recommendation for us on Expedia and welcome the comments you shared regarding your stay. Thank you again for your acknowledgement, Lynda Aucoin, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sudbury, ON

Very convenient location

Posted Mar 13, 2017
The room met my expectations. It was clean and the staff were very friendly.
Comment from Hotel Management
Mar 15, 2017 by Lynda, Hotel Management
Dear Alex, I thank you for recognizing our caring team and clean rooms as these are two of our key commitments at the Best Western. In appreciation, Lynda Aucoin, General Manager