Ratings based on 294 Verified Reviews

3.6 out of 5
78% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Barrie

Pool Always Out of Order!

Posted Apr 18, 2017
I have stayed at this hotel several times. They advertise their beautiful pool. Every time I stay there, they always have a story about why the pool is out of order or being used by some outside group. They should just say the pool is not available for hotel guests!
Comment from Hotel Management
Apr 20, 2017 by Management, Hotel Management
Dear M We are very sorry that this has happened when you have stayed with us, This week was unexpected as we changed over the electrical panels. If you are back again, please call so we can confirm if anything is going on, that way you will be able to use the pool. We do have the pool for our guests use, but things do happen. Hope to see you again. Sincerely, Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 2, 2017
I didn't get to stay long but room was large, bathroom was large, was comfortable and clean.
Comment from Hotel Management
Apr 20, 2017 by Management, Hotel Management
Dear Guest Thank you for taking the time to comment of your recent stay with us. Happy to hear that you liked the room. We all work very hard to ensure our guests enjoy their stay with us. Hope to see you again. Sincerely, Management
1 out of 5
by A verified traveler from Ontario

Posted Feb 23, 2017
Well we get there register , ask where the pool is located they tell us it's closed. So we go to our room get a little settled and turn TV on can't get it to work call front desk she said sorry Rogers is trying to fix it, didn't get it fixed. Then they call us and say they are going to open the pool later in the evening so we go for a swim then was going to get in the hot tub, it was totally disgusting . Would never go back.
Comment from Hotel Management
Mar 2, 2017 by Management, Hotel Management
Hello Kathy We are very sorry that your stay with us was not a positive one. Unfortunately the pool and hottub on occasion do need to be closed for health or mechanical reasons. They are checked in the morning, afternoon and evening, and depending on who uses it after those times can sometimes ruin it and makes it bad for others. We appreciate your comments and will certainly do our best to prevent this from happening again. Sincerely, Management
5 out of 5
by Michelle

Great place to stay

Posted Jan 24, 2017 on Hotels
Amazing Inn with a beautiful pool and hot tub. Great price and very clean .. and the beautiful gardens that they have is a must see!!! Love staying there so much that I choose this place every time I go to stay in Newmarket
Comment from Hotel Management
Feb 1, 2017 by General Manager, Hotel Management
Hello Michelle Thank you for the kind comments of your recent stay with us. We are happy to hear that you enjoyed the pool and hottub. You should come back in June when the gardens are in full bloom. We look forward to seeing you again!Front Desk
3 out of 5
by Michael

This traveler left a rating score only Posted Jan 17, 2017 on Hotels
5 out of 5
by Hugo

Posted Jan 5, 2017 on Hotels
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Dear Hugo Thank you so much for taking the time to rate your recent stay with us. 5stars is awesome! We all work very hard to ensure that our guests enjoy their stay with us. Hope to see you again soon! Front Desk
3 out of 5
Recommended
for Everyone
by A verified traveler from Sherbrooke

Great price, good wifi, but old facility

Posted Jan 5, 2017
Pros: Price and wifi
Cons: Pool and hot tub where unkempt and old.
Great price, good wifi, but old facility. Overall good stay taking price into account.
Comment from Hotel Management
Jan 9, 2017 by Front Desk , Hotel Management
Dear John Thank you for taking the time to comment of your recent stay with us. We appreciate your feedback and will certainly take them seriously and make any changes necessary. Front Desk
5 out of 5
by A verified traveler

So comfortable & freindly it must be family owned

Posted Jan 2, 2017 on Hotels
Clean, comfortable, private, and has a homey feel to it that made the stay enjoyable. Furthermore, it is wisely managed, and properly maintained. We had no issues or complaints what so ever. Awesome value for money and environment friendly by all means. Much appreciated, we will be back again!
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Dear guest Thank you so much for taking the time to send us your kind comments of your recent stay with us. The Newmarket Inn is privately owned by a very nice family who have had this business for over 34 years now. We are happy to hear that you enjoyed your stay with us and we look forward to seeing you again! Front Desk
4 out of 5
by Jennifer

Great location and rooms were adequate

Posted Dec 31, 2016 on Hotels
The shower tap wasn't working that great. The wifi wouldn't work when we were there. Great and friendly hosts and would stay there again.
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Dear Jennifer Thank you for taking the time to comment of your recent stay with us. We will certainly investigate the shower problem. I hope you did ask the Agent on duty for help with the WiFi. Thank you for your feedback and we do look forward to seeing you again! Front Desk.
3 out of 5
by A verified traveler

Posted Dec 20, 2016 on Hotels
Stayed overnight, staff were delightful and accommodating. Bed was comfortable and clean, very quiet with easy access to the room from outside. Tiled floor was a bit cold, but, functional in winter, kitchenette could be a bonus for a longer stay, but the continental breakfast was a good addition if somewhat limited. No complaints.
Comment from Hotel Management
Dec 24, 2016 by General Manager, Hotel Management
Hello Thank you for taking the time to comment on your recent stay with us. We are happy to hear that you liked the room and the staff helpful. Wishing you a very Merry Christmas! Front desk