Outdoor dining

Reviews of Off Broadway Motel

4 out of 5
Off Broadway Motel
11, Alpers Avenue, Newmarket, Auckland

Reviews

7.8

Good

Rating 10 - Excellent. 54 out of 222 reviews" "
Rating 8 - Good. 108 out of 222 reviews" "
Rating 6 - Okay. 43 out of 222 reviews" "
Rating 4 - Poor. 15 out of 222 reviews" "
Rating 2 - Terrible. 2 out of 222 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sherril

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy to downtown Newmarket and the Mall. Very comfortable beds.Good sized room. Toaster, microwave and electric jug with plates, mugs and cutlery made it easy to prepare breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Herbert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Good customer service.
Stayed 1 night in Sep 2023

8/10 Good

Conchita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Verena

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Suited our purpose for nearby Saturday conference
Stayed 2 nights in Jul 2023

8/10 Good

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good motel, convenient for Auckland. A little tired but still a good place to stay.
Stayed 2 nights in Apr 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay. Location very good. Everything was a great stay. Thanks Off Broadway Motel
Stayed 16 nights in Apr 2023

10/10 Excellent

Chieh-Hsin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Free parking. Comfortable room
Stayed 2 nights in Apr 2023

6/10 Okay

Jasmine

Business traveler
Liked: Cleanliness, staff & service
Adequate for a business trip. For the price I paid I would shop around
Stayed 2 nights in Apr 2023

2/10 Terrible

Sophie

Stayed 1 night in Feb 2023

10/10 Excellent

Lars

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were caught in the extreme rain and flooding in Auckland. Our original hotel was flooded. I used Expedia to find Off Broadway Motel as a same day alternative. Even though the motel also had some water damage it had rooms above the flood. We walked to the local shopping center and had a delicious dinner that evening. After a good night's sleep we checked out of the motel and went to wait at the airport. Very grateful that we had a place for that night.
Stayed 1 night in Jan 2023

10/10 Excellent

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this motel was exceptional. Nisal was wonderful in helping my elderly aunt and uncle through their stay during the airport disruption. He made them comfortable and at ease, and his help went way beyond what would normally be expected. We are so grateful to the Off Broadway management.
Stayed 1 night in Jan 2023

8/10 Good

Samier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite clean with modern amenities. Good location, covered parking which is great with convenient in and out access. Enjoyed our stay
Stayed 1 night in Jan 2023

8/10 Good

Murray

Traveled with family
Stayed 1 night in Dec 2022

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great stay. Large room. Friendly staff. Quick walk to Newmarket shops.
Stayed 1 night in Nov 2022

8/10 Good

KEE

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Knowledgeable and friendly owner of points of interest in the local area.
Stayed 1 night in Oct 2022

8/10 Good

David

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Perfectly adequate accommodation handy to Newmarket.
Stayed 1 night in Oct 2022

10/10 Excellent

Brieley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean Staff helpful and kind Great stay - will definitely be back
Stayed 1 night in Sep 2022

8/10 Good

MARION

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to motorways. Clean unit. Value for money.
Stayed 2 nights in Sep 2022

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value here.
Used Off Broadway as a base while our son was in Mercy Hospital for an operation. Convenient location and the free parking were a god send. The staff were friendly and helpful and the room although dated was great. Only issue was the awful pillows. Overall a great stay for the price.
Stayed 3 nights in Jul 2022

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent staff, very friendly.
Stayed 2 nights in Jun 2022
Response from General Manager on Jun 12, 2022
Dear Andrea, We are delighted to have you with us and thank you for your excellent review which motivates our staff. Look forward to see you when you are in Auckland in future.

6/10 Okay

Brendon

Business traveler
Liked: Cleanliness, room comfort
Ok
Location was good, walking distance to Westfield shopping. Comfortable room with views over motorway and surrounds. Would have been a great stay if TV was working (3 nights without tv made it a long stay)! Management had no replacement tv, and no idea when repairs to tv would be made. Happy to stay again when all amenities are available. Good room service.
Stayed 4 nights in Mar 2022
Response from General Manager on May 15, 2022
Good morning Brendon, Thank you for your review which helps us to improve our standards. This is just to let you know that we have upgraded our TV system to sky digital which has better reception and has more channels. look forward to welcome you again with better facilities when you are in Auckland again. Best Regards

10/10 Excellent

Vivienne

Stayed 1 night in Mar 2022
Response from General Manager on Mar 24, 2022
Dear Vivienne, thank you for sharing your positive feedback about your recent stay at Off Broadway Motel Newmarket Auckland. We are thrilled and motivated to hear you enjoyed your stay which I shared with my staff. Thank you again for taking time to let us know and it would be our pleasure to welcome you back again in the future.

10/10 Excellent

Verified traveler

Liked: Staff & service
Loved our room. Beds were very comfortable, patking easy, loved it.
Stayed 1 night in Aug 2021
Response from General Manager on Aug 9, 2021
Thank you for taking the time to post your review on Expedia following your stay at Off Broadway Motel, Newmarket, Auckland. We are delighted that you enjoyed your stay with us. Thank you for your feedback regarding our bed room specially beds and parking. Our team will review this and look at ways to improve future experiences. It was a great pleasure having you with us and we hope to welcome you back to stay with us again in the future.

10/10 Excellent

Elizabeth Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and private, really enjoyed my stay here. The lady I dealt with was just lovely, efficient, warm and helpful. Appreciate the free parking, thorough cleaning service and the unlimited wifi. Will definitely stay here again
Stayed 2 nights in May 2021

8/10 Good

Verified traveler

Liked: Staff & service
N/A
Stayed 1 night in May 2021

8/10 Good

A M C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
The room was very clean with lots of space. Great views from top floor over Newmarket.
Stayed 2 nights in Dec 2020
Response from General Manager on Jan 14, 2021
Dear Guest, We really appreciated your review and we are delighted that you enjoyed your stay with us and it is a real motivation for our staff to maintain high standards. Look forward to see you when you are in Auckland next time. Best Regards Germaine

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Bit tired looking on the outside but room was very clean and comfortable. Very handy to New Market
Stayed 2 nights in Jul 2020
Response from General Manager on Jul 19, 2020
Dear Guest, Thank you for your review and we are delighted to hear that the room was very clean and comfortable and handy to New Market. Further we agree with you about the outside is not the best as we had constant on and off rain and wind makes the place bit untidy at times. However we had made an extra effort to sort out this area. Thank you again & we wish you all the very best.

8/10 Good

C

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Bedside light didn’t work & no bath mat
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Staff were friendly.Room was clean and the view was lovely.
Stayed 1 night in Jan 2020
Response from General Manager on Jan 28, 2020
Thank you very much for your review which encourages our staff. Look forward for your next stay and provide with our best of our facilities and service.

8/10 Good

ISABELLE

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from General Manager on Aug 27, 2019
Dear Guest Thank you very much for taking your time to review your stay which is very helpful to maintain our standards and it is always rewarding for the staff to hear that they have done well. Look forward to see you next time.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from General Manager on Aug 14, 2019
Thank you for your kind review which helps us to review and improve our services. While we wish you all the best and look forward to see you again.

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Shabby and didn't live up to the photos poor corridor lighting and poor carpet condition
Stayed 1 night in Jul 2019
Response from General Manager on Jul 10, 2019
Dear Guest, Thank you for your review and we are sorry to hear of the issues specially the corridor lighting you experienced and we do apologise as our service fell short on this occasion. Our rooms and corridor carpets are little over one year old and as you mentioned we noticed that there is a joint which has a torn thread jutting out near the lift exit which we are attending at present. We look forward provide best of our services to all our guests. Thank you

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019

10/10 Excellent

Nancy, Yukom

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were happy the manager could check us in before noon, with no warning from us. Our room was very clean, very good fixtures and a comfy bed. The only concern we have is with security. The front door is propped open and it seemed to us that non-guests were wandering the hallways.
Stayed 2 nights in Mar 2019
Response from Germaine on Mar 12, 2019
Thank you for taking your time to write the above review which we really appreciate. We are pleased to hear that you had a great stay with us and hope we have the opportunity to welcome you back in the future. We are concerned about the security concern and we have already taken necessary action on the issue.

8/10 Good

Carl

Stayed in unit 15, which was fine. Overall a good average experience.
Stayed 4 nights in Nov 2018
Response from General Manager on Nov 27, 2018
Dear Guest, Thank you for your review which is very helpful to maintain quality in our establishment,and thank you for staying with us. We wish you all the best and look forward to see you in future.

10/10 Excellent

Jill, Whanganui.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff on reception , happy to give us a late checkout, extremely comfortable bed, quiet,clean, nice little balcony with view over area, a little trouble working shower over bath, but definitely stay there again.
Stayed 1 night in Sep 2018
Response from General Manager on Oct 2, 2018
Dear Jill, Thank you for your response which encourages our staff and we are sorry that you had trouble on operating the over head shower which operates on a leaver which we think that we should provide more information. We are delighted that you will come and stay with you again and we look forward to provide best of our services. We wish you all the very best.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
POSITIVES: Although previous reviews are not so good. We had a good night. Stayed there fir the All Black game. Staff was helpful when directing us to tge train station and was very informative. Gave warning that it may be noisey later at night that was good. Beds were clean and comfortable. Good location for our purpose. Was suprisingly quiet at night. We did enjoy our stay. NEGATIVES: The fan in the bathroom was noisey as if it was going to blow up. Air con heater was not working. Elevator needs cleaning fingerprint marks on everywhere and bugs in the lights. Maintanence needs attending to.
Stayed 1 night in Aug 2018
Response from General Manager on Sep 8, 2018
Dear guest, Thank you for your review which is very encouraging and helpful for further improvement. We wish you all the best and look forward to see you again.

8/10 Good

Cathy, Auckland

Liked: Cleanliness, staff & service, room comfort
Hotel close to everything
Nice hotel comfy beds. Stayed in a large studio which was spacious for my daughter and I. Needed our tickets to the rugby printed out, It was no trouble for the staff to print out, no problem at all. Free parking and free WiFi which worked really well. The tv stations didn't match up to what was listed on the form, not great reception on some channels but it didn't matter too much. Bathroom needs a bit of an update. I recommend this hotel to everyone.
Stayed 3 nights in Aug 2018
Response from General Manager on Sep 8, 2018
Dear Guest, Thank you very much for taking time to express your comments which is very valuable and helpful to maintain our standards. We are glad that you enjoyed your stay and look forward to see you again.

10/10 Excellent

Greg, Sunshine Coast Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location to Newmarket, shops and restaurant. Easy access to the motorway for airport and Auckland. Staff very helpful and kept the premises very clean.
Stayed 7 nights in Jun 2018
Response from General Manager on Jun 18, 2018
Thank you Greg for your response which motivates our staff. Look forward to see you on your next arrival to Auckland.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

8/10 Good

Verified traveler

Liked: Room comfort
Good stay overall, broken coffee percolator. .................................
Stayed 1 night in Apr 2018
Response from General Manager on Apr 17, 2018
Dear Guest Thank you for your review and we are happy that your stay was good overall. Thank you for letting us know about the broken coffee percolater which is helpful to improve our services and I apologise for the same. Look forward to see you again!!!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well appointed and spacious...parking bays very tight.
Stayed 2 nights in Mar 2018
Response from General Manager on Apr 17, 2018
Dear John, Thank you for your review and we are happy that you are happy with the room size and the location. I apologise for the size of some parking slots in our premises. Look forward to see you again while wishing you all the best.

8/10 Good

Anne

Liked: Staff & service, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room close to shops
Clean large room , helpful staff , good price Will be back
Stayed 3 nights in Jan 2018
Response from Germaine on Jan 30, 2018
Thank you for your review which we really appreciate and look forward to see you.

6/10 Okay

natasha , stratford

Disliked: Property conditions & facilities
Great location
Great location We had another 2 night stay - first night 2 towels 1 facecloth —- 3 people ? No milk! 2nd night - no facecloths no coffee- staff really need a check list to ensure they are servicing the rooms correctly
Stayed 2 nights in Nov 2017
Response from General Manager on Dec 5, 2017
Dear Natasha, Thank you for your response. Please accept my apologies and know that your feedback has been taken in the constructive manner intended. We strive to ensure that each and every guest enjoys a memorable stay and I am sorry that we did not necessarily achieve that on this occasion. I will ensure that we will provide best of our services in future.

4/10 Poor

Bryan

Liked: Staff & service
Disliked: Property conditions & facilities
Good enough
Places is a dump
Stayed 3 nights in Nov 2017

8/10 Good

A non, Auckland

Liked: Cleanliness, staff & service, room comfort
Clean and Comfortable
Stayed on the third floor. Room was clean and bed comfortable. Well equipped kitchenware- crockery, cutlery, fridge. New furnishings in bedroom. Bathroom a bit dated but functional. On site parking. Convenient location.
Stayed 1 night in Oct 2017
Response from Germaine on Nov 8, 2017
Dear Guest Thank you for your feedback which is really appreciated. We are glad that you find your room clean and comfortable and we make every effort to maintain our standards while trying our best to upgrade our rooms on ongoing basis.