Ratings based on 826 Verified Reviews

4.4 out of 5
85% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Staff and facilities

Posted Aug 17, 2017
Not sure staff were happy with their jobs therefore affected their porformance, could not use hotel beach and at the end supervise service charges which was not use at all.
3 out of 5
by A verified traveler from Albuquerque

Nice location. Awful beds.

Posted Jul 27, 2017
Location is lovely. Room spacious. Most staff helpful. But beds are like rock.
3 out of 5
by A verified traveler from Eugene, OR

Depressing Palimsest

Posted Jul 27, 2017
Pros: Nice room staff. Pool and attendants were cool.
Cons: Design of building to include another elevator.
Location: Go to Newport Beach. Find a Pandor for breakfast. Stay off freeways.
I booked the Balboa Bay Resort because as a teenager in the late 60s our family had a membership to the Balboa Bay Club. My dad' and enjoyed the benefit of an apartment there as well. The old club, pool, and beach were very cool. But there's not one place for relaxing in a comfort while looking at the harbor unless you are in a restaurant. There's really nothing left of the vintage club. Now an ostentatious resort takes its place. The concept represents classicism at its worst. If you book on Expedia, the club puts you out in the south 40 where you have to walk a mile just to get an elevator down to the lobby or pool. God forbid there would be an emergency. There would be a crush of people trying to get to one stairwell. The A+O cafe is good though; at least menu offers original dishes but wines are overpriced. Our HVAC was a little crazy and seemed to have a hard time regulating temps. As always, staff is fine- the problems are not their fault. I won't go threre again. Overpriced, except for the harbor side, the views suck.
5 out of 5
Recommended
for Everyone
by A verified traveler

Balboa Island and Newport Beach.

Posted Jun 26, 2017
Pros: Location, quality, great breakfast
Cons: Nothing
Great place to walk Newport Beach and Balboa Islanf. Across street from many car dealerships: McLaren, Porsche, Ferrari, Maserati
5 out of 5
Recommended
for Everyone
by A verified traveler from montanA

Excellant location for Whale sighting tour

Posted Jun 7, 2017
Beautiful hotel, loved the atmosphere and Decor in the lobby excellent casual dining by the fire pit with mai tai and dinner. Very close to our whale sighting tour and fabulous hot tub, cabana and pool
5 out of 5
by Michele

This traveler left a rating score only Posted May 23, 2017 on Hotels
5 out of 5
by Kimberly

This traveler left a rating score only Posted May 23, 2017 on Hotels
5 out of 5
by Peter

This traveler left a rating score only Posted May 22, 2017 on Hotels
5 out of 5
by DAVID L

This traveler left a rating score only Posted May 22, 2017 on Hotels
4 out of 5
by David

This traveler left a rating score only Posted May 20, 2017 on Hotels