Ratings based on 350 Verified Reviews

4.5 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by Jason

Loved it

Posted May 17, 2017 on Hotels
Came here once and never forgot about it. That's why we had to stay with you guys again. Going to make this a tradition for our family.
5 out of 5
by Stephen

Posted May 17, 2017 on Hotels
This was our first time here and we will definitely be back. The villa was updated with great amenities and was very comfortable. We enjoyed walking the grounds and the beautiful views.
3 out of 5
by anamaria

Just ok

Posted May 15, 2017 on Hotels
The complex is pretty. It giant. Our villa was not really a villa. An apartment that needs to be updated!! Old and smells old. Too impersonal. Too comercial. It's ok.
5 out of 5
by A verified traveler

Never disappointed!

Posted May 15, 2017 on Hotels
We had a very nice stay. The room was very clean, quiet, and comfortable.
4 out of 5
by Debbie

This traveler left a rating score only Posted May 13, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from b

Very convenient for my family's needs

Posted May 11, 2017
The room had all the amenities of home. We have a
3 out of 5
by A verified traveler from n

Shower in master did not work

Posted May 10, 2017
Shower in master did not work. Room was otherwise immaculate
5 out of 5
by Veronica

This traveler left a rating score only Posted May 2, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted Apr 24, 2017
Everything was good but some of the staff need to be more friendly. Overall I was happy.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but they need to clean the way overcrow

Posted Apr 24, 2017 on Orbitz
Pros: rooms are very nice. Location is good.
Cons: Keep the pool area clean. Towels were left outside the pool overnight.
Location: near Crystal Cove.
This hotel seriously needs to keep its pool area clean... it was super crowded and disgusting!! We went at 3 pm, and it was a complete mess. The pool was super crowded with kids and families everywhere, and we could not find a chair. After a while, we realized that people leave their towels all over the chairs even when they don't come back, as they don't have a check-in system for towels so people just leave them everywhere. There was food trash all around the pool area. I saw one person cleaning, but he didn't take all the trash around the chairs, and so soda cans were left sitting all day. We had to take wet, used towels as no clean ones were available. They only give you one parking spot near your room even if you book 2 rooms, so you have to park in a garage about an 8 minute walk away. The rooms are very nice though.