Ratings based on 1,159 Verified Reviews

4.1 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 14, 2017
Great location and staff. Close to shopping and beaches.
Comment from Hotel Management
Oct 15, 2017 by Joy W., Hotel Management
Thank you for this great review! We're happy to hear you enjoyed our great location, and that our team made your stay special. We hope to welcome you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Rodeo, CA

Posted Oct 10, 2017
Hotel staffs were wonderful and very helpful. I will definitely go back to visit.
Comment from Hotel Management
Oct 12, 2017 by Joy W. , Hotel Management
Thank you, Ket! We look forward to welcoming you back.
4 out of 5
by A verified traveler from Salem, OR

Beautiful view....noisy guests!

Posted Oct 9, 2017
Pros: Views and nice pool area.
Cons: Cut down on the outside noise.
Location: Whale watching out of Dana Point was amazing. The shopping at Fashion Island was good as well.
The view from my room was absolutely amazing, but the hotel guests were extremely noisy. Both nights that I stayed there were large catered parties with loud laughing and music. So sadly I was unable to leave my sliding door open to enjoy the fresh air, but had to close everything to try and mask the noise. It still cam through the door though.
Comment from Hotel Management
Oct 10, 2017 by Joy W, Hotel Management
Thank you for your review, Lois! We truly appreciate all of your valuable feedback and we hope to have the opportunity to provide you with a more peaceful stay in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from North Hollywood

It was amazing but short

Posted Sep 28, 2017
Beautiful place, good for families, convenient and clean
Comment from Hotel Management
Sep 29, 2017 by Joy W, Hotel Management
Thank you, Eva! We truly appreciate all of your positive feedback and we hope you'll stay with us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 28, 2017
This was an excellent hotel. Very clean thoughtful staff and an excellent restaurant oh not to mention a pretty good view of the Pacific is well
Comment from Hotel Management
Sep 29, 2017 by Joy W, Hotel Management
Thank you for your review! We're so glad you enjoyed your stay, from our staff to our dining. We hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel with a beautiful view of the ocean

Posted Sep 11, 2017
This wonderful experience began with the help and warmth of the hotel guest service gentleman at the front desk by the name of Eric. HE was so help and very pleasant. What a great start. Thank you
Comment from Hotel Management
Sep 11, 2017 by Joy W, Hotel Management
Thank you for your kind words! We're thrilled that you loved our friendly service. We so appreciate you letting us know about Eric's notable hospitality. We hope to welcome you back soon!
1 out of 5
by A verified traveler

Fees should be added to room charge

Posted Sep 3, 2017
Fees that aren't optional should be part of the advertised room charge. I book rooms frequently and quickly. I get annoyed when I get to a hotel and there is a required fee that I missed. $25 per person to use internet and pool...really Marriott? Now I know.
Comment from Hotel Management
Sep 5, 2017 by Joy W, Hotel Management
Thank you for your honest feedback. We do want to be transparent about our fees and we apologize that you were unaware in this case. We appreciate you letting us know so we can look into our documentation.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

The room is small!

Posted Aug 26, 2017
The location is great next to the big mall, the basic room is too small and the bed is not comfortable.
Comment from Hotel Management
Aug 28, 2017 by Joy W, Hotel Management
Thank you for your feedback. While we're thrilled that you loved our location, we're sorry to hear that you were disappointed in our guest rooms. We appreciate your input and we hope to provide you with a seamless stay in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice and close to the beach and restaurants.

Posted Aug 23, 2017
We liked this hotel as it was pretty close to the beach. Right across the hotel there was a big shopping mall with a lot of restaurants. Overall it was a good experience. The downside of this trip was the fact that one day the cleaning crew never showed up . We came back to the hotel room after spending a day at the beach only to find out that we didn't even have clean towels so we can shower. The shift manager was very rude and told us that they have a lot of rooms they have to clean...( really? Hire more people then). It was 5 pm and the room was not cleaned yet. However, after we talked to the hotel manager, a cleaning crew was immediately sent and took care of the issue.
Comment from Hotel Management
Aug 25, 2017 by Joy W., Hotel Management
Thank you for sharing your honest input regarding your recent stay. While we're glad you liked our location, we truly apologize for the service you experienced. Thank you for letting us know so we can address your concerns internally.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego CA

Beautiful views!

Posted Aug 21, 2017
Everything about the hotel was amazing except the bed. Pillows offered no support and slept pretty bad. Otherwise I loved everything!
Comment from Hotel Management
Aug 22, 2017 by Joy W., Hotel Management
Thank you for this 5-star review, Heather! We're sorry to hear about your experience with your bed and pillows. We'll definitely share this with our team. We hope to have the chance to welcome you back on your next visit.